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September 23, 2023 at 12:34 pm in reply to: issues in classic editor: unwanted html-span and iframes not diplayed #1420105
Hi,
Thanks for the update. I’m not sure what the problem could be, since I can’t reproduce it on a test installation, and we haven’t had any other user report this problem either.
If you want to try to find the cause of the problem, then I would try looking at the differences between your two sites.
Best regards,
RikardHi,
Great, I’m glad that Nikko could help you. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHi,
Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHey Highlander-2013,
Please try using the Grid Row element instead.
Best regards,
RikardHi,
Thanks for the update. Did you try creating a post using the Layout Builder? If not, then please try doing so.
Best regards,
RikardHi Henningcircle,
Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardHi,
Thanks for the update. Did you try loading the page in incognito or private browser windows? If so, then that should avoid all local cache. If you are still not seeing the changes, then it could be server side caching. If that is the case, then you hosting provider should be able to help you out further.
Best regards,
RikardHi,
Screenshots won’t be necessary, please post a link to where we can see the actual element instead.
Best regards,
RikardHey Lene,
1. Please try this in Quick CSS:
#footer .flex_column.av_one_fourth:nth-child(2), #footer .flex_column.av_one_fourth:nth-child(3) { margin-left: 22px; }2. I’m not sure I understand your second request, do you mean the scroll to top button? If so then that will be difficult, since it’s positioned outside the container.
Best regards,
RikardHi,
Thanks for that. I’m seeing a 504 error on the WordPress file in private. Please try reaching out to your hosting provider to check if they know why the server is returning that error code.
You could also try to deactivate all plugins to see if that changes anything.
Best regards,
RikardHi,
Thanks for letting us know, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Also make sure to update WordPress and Enfold to the latest versions: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardHi,
Thanks for the update. Could you share server error logs with us please?
Best regards,
RikardHey diogovareta,
I’m not entirely sure that I understand your intentions, but you can create different layouts with the built in layout builder in Enfold. If you want to create your own blog listing page, then you can use the Blog Posts element for example. The same principle applies for single posts, which you can create with the layout builder as well.
Best regards,
RikardHi,
I’m not sure exactly what you mean by that? If you want to activate the new version, then please rename the new version to enfold, and the old to for example enfold_old via FTP. You can then recreate the missing slider on the front page, and assign a menu as your main menu under Appearance->Menus.
Best regards,
RikardHi,
It’s working on my end. Can we see where you added the code?
Best regards,
RikardHey Highlander-2013,
You should be able to add that directly to the label field of the menu item:
<img src="location of your image" alt="alt text">Best regards,
RikardHi JMaz12,
Thanks for that. I see that things are breaking when switching to the new version on my end as well. I’m not sure what has been done to your site, but the first section on the front page which disappears is not in the layout on the backend, how exactly was that added?
The menu also resets, and it seems like a new menu location was added; Enfold Header Menu, that is not a default location in the theme. Do you know how that was added?
If there has been modification to the core files in the old version, then they should have been placed in a child theme.
If you want to switch versions, then you can rename the theme folders under /wp-content/themes/. The active theme should be called enfold.
Best regards,
RikardSeptember 22, 2023 at 9:19 am in reply to: do we need a new license to update the enfold theme? #1420001Hi Mario,
All you need to do is to backup your site, then upload the theme as if it was a new installation. It’s not that complicated, please try it out.
One more question. You wrote “… but if you already own a license then you don’t have a purchase a new one.” why did I always get this message when I try to write in the regular Support Forum: “Please note: your support license has expired on March 29th, 2017. You will be required to enter a valid purchase key soon (either a new one or update your current one with a support license on themeforest)”.
If you read that text carefully, then you will see that it’s about your support license, not your theme license. If you want to renew your support license, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards,
RikardSeptember 21, 2023 at 4:21 pm in reply to: cannot find the Enfold theme. the wordpress only show one theme #1419931Hey Yaphoon,
I’m not sure that I understand your problem. If Enfold is not installed on your site, then please try to upload it again.
Best regards,
RikardHi,
Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHi,
Thanks for the update, so you want a border around a column? Could you post a link to where we can see the element in question?
Best regards,
RikardHey whdsolutions,
Please try this in Quick CSS:
@media only screen and (max-width: 767px) { #footer .flex_column { margin-bottom: 0; } }You have non break space characters in a paragraph in the first widget as well, try to removing that too.
Best regards,
RikardSeptember 21, 2023 at 11:51 am in reply to: I want to create a new page but I don’t want it look like a blog post! #1419879Hi,
Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHi,
Thanks for that. Please see screenshot in private for what I’m seeing on my end on first load. Do you have a sure way of reproducing the results you are seeing on your end?
Best regards,
RikardHi,
Great, I’m glad that you got it working. I can’t really say what went wrong for you unfortunately, since the update worked without any problems when I did it.
Best regards,
RikardSeptember 21, 2023 at 9:29 am in reply to: do we need a new license to update the enfold theme? #1419842Hey mario,
The update to 5.6.6 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the new theme files via Appearance->Themes->Add New, and select to overwrite the old theme files after the upload has finished.If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/We don’t have any special rates unfortunately, but if you already own a license then you don’t have a purchase a new one.
Best regards,
RikardHi,
Thanks for the update. The screenshot is not shared publicly, so we can’t view it. Please share it publicly or upload it to imgur or snipboard instead. I’m not sure which element you are looking to target on your actual site either, your front page looks empty on my end.
Best regards,
Rikard -
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