Hi,

Thanks for the update. You can remove the social profile under Enfold->Social Profiles. I’m not sure what the first circle means though, please try to explain that a bit further.

Best regards,
Rikard

Hi,

It’s installed, but not active. We would never intentionally rename the theme as it can cause problems, and we most definitely would never create custom theme images as that which is used in your child theme. I’m guessing that someone has built this site for you?

Anyway, I installed a default child theme for you, but some images are missing due to them pointing to a different domain when it’s activated. Please see private for any example. You can activate the Enfold child theme in order for you to see the problem yourself. Why are some of your images added from that domain? I wanted to check the content of your current child theme, but the file editor functionality is turned off on your installation.

Best regards,
Rikard

• This reply was modified 2 years, 5 months ago by Rikard.

Hi,

Please try this CSS as well:

.iconbox_top .iconbox_icon {
    top: -26px;
    margin: -13px 0 0 -35px;
    padding: 25px;
}

You can adjust the top, margin and padding values to fit your needs.

Best regards,
Rikard

Hi,

If you are referring to other layout builders then no, the theme is only compatible with the default WordPress editors, and the built in theme Layout Builder.

Best regards,
Rikard

Hi,

Thanks for the update. I’m not sure if I understand you correctly, but you can switch editors at any time using the big blue button at the top right when editing a post. If you want to use the WordPress Classic or Block editor, then that can be set in the main page of the theme options.

Best regards,
Rikard

Hi,

I’m not see any warnings or error messages when editing a portfolio item on your site, I can’t reproduce the problem on a test installation, and no other users have reported the same problem. With that in mind, then problem is likely local to your site. Please give us step-by-step instructions on how to see the error messages and warnings you are seeing.

The thread you linked to is almost 10 years old, what you are experiencing is likely not related.

Best regards,
Rikard

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hey De gracia mariano,

Could you post the latest receipt for support extension in private please?

Best regards,
Rikard

Hi,

Great, I’m glad that Mike could help you out. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey dreamreader,

I’m not sure I fully understand your intentions. Please post a link to where we can see the actual elements, and a screenshot highlighting what you would like to achieve.

Best regards,
Rikard

Hi,

Thanks for that. I do see the problem on your site, but I’m not able to reproduce it on a test installation. There are no error messages either, so I’m not sure what is causing it unfortunately. What happens if you temporarily deactivate all plugins?

Best regards,
Rikard

Hey Helen,

I have replied to your question already: https://kriesi.at/support/topic/updated-licence-2/#post-1423790.

If you need help with updating a specific site, then we would need access to it.

Best regards,
Rikard

Hi,

Great, I’m glad that you found a solution. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi Hugh,

I’m not sure where you saw that the child should be updated, but a child theme should not be updated unless you have problems with it. A child theme is only used to override the parent theme files.

Best regards,
Rikard

Hi,

Sorry for the confusion. I see that your inital installation has been renamed, that is likely why it’s not updating automatically. Your child theme is set to use the renamed theme installation, that is why it’s still used. If you simply install a child theme from here, then the new version should be used: https://kriesi.at/documentation/enfold/child-theme/. You can copy the content of your current child theme into the new after that.

Best regards,
Rikard