Page 1873 – Support | Kriesi.at – Premium WordPress Themes

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March 4, 2018 at 7:04 am in reply to: Enfold Showcase #920945

Rikard
Keymaster

Hi mkamir and Yannick77,

Thanks for sharing, much appreciated :-)

Best regards,
Rikard

March 4, 2018 at 7:02 am in reply to: The menu bar does not work on mobiles #920944

Rikard
Keymaster

Hi,

Thanks for that. I’ve updated your theme to 4.2.4 and the burger menu is working now.

I agree that not receiving automatic updates is problematic, but it’s unfortunately not compatible with all server environments. Updating manually is fairly easy though, all you have to do is download the theme files and then upload them again to your server. You can find instructions on how to do that here if you like: http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

March 4, 2018 at 6:30 am in reply to: Update to the latest version! 4.2.5 #920941

Rikard
Keymaster

Hi Michael,

Could you try to delete the entire installation folder and then upload the theme again to see if that helps? The reason why I’m asking is that some old code which should not be there might be causing your problem.

Best regards,
Rikard

March 4, 2018 at 6:26 am in reply to: Burger Icon In Main Menu #920940

Rikard
Keymaster

Hey KellyKilgallon,

Thanks for the screenshot and login details, though I can’t reproduce that on my end. Did you try to clear your browser cache and reload the page? You could also try to a different browser or an incognito window using Chrome.

Best regards,
Rikard

March 4, 2018 at 6:23 am in reply to: How to add text element to the Header container? #920939

Rikard
Keymaster

Hey Bicyclist51,

Please try this out: http://kriesi.at/documentation/enfold/adding-a-widget-area-to-the-header/

Best regards,
Rikard

March 4, 2018 at 6:22 am in reply to: Header search icons size #920938
Rikard
Keymaster
Hey promisecenterchurch,

Please try the following in Quick CSS under Enfold->General Styling:
```
li#menu-item-search a:before {
    font-size: 30px!important;
}
```
Your current CSS is being served from Autoptimise, so you might want to clear that first.

Best regards,
Rikard
March 4, 2018 at 6:18 am in reply to: Fullwidth Easy Slider not showing. #920936

Rikard
Keymaster

Hi,

Thanks for that, though the login details are not working. Could you check and verify please?

Best regards,
Rikard

March 3, 2018 at 8:46 am in reply to: logging into forum #920686

Rikard
Keymaster

Hey Nathan Navarrete,

You can log in with the details in private.

Best regards,
Rikard

March 3, 2018 at 8:43 am in reply to: Line between tab and box #920685

Rikard
Keymaster

Hey elsrick91,

I asked you to update to the latest version in your other thread, could you try to do so first to see if that helps?

Best regards,
Rikard

March 3, 2018 at 8:41 am in reply to: WPML plugin included or not? #920684

Rikard
Keymaster

Hey Edgarro,

It’s not included, you will have to buy a separate license for that.

Best regards,
Rikard

March 3, 2018 at 8:41 am in reply to: Tab Title Stacked #920683

Rikard
Keymaster

Hey elsrick91,

Thanks for the screenshot and link. Could you try updating the theme to the latest version (4.2.5) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

March 3, 2018 at 8:37 am in reply to: Blank site after updating to 4.2.5 #920679
Rikard
Keymaster
Hi mmaack,

Great, glad you got it working and sorry for the problems.

Best regards,
Rikard
- This reply was modified 7 years, 8 months ago by Rikard.
March 3, 2018 at 8:26 am in reply to: Enfold editor not working just show ajax icon #920675

Rikard
Keymaster

Hi,

I’m sorry but I still can’t log in with those details. Did you try them out before you sent them?

Best regards,
Rikard

March 3, 2018 at 8:22 am in reply to: No purchase code? #920674

Rikard
Keymaster

Hey Heather McCall,

It looks like that purchase code is invalid, which product did you get that with?

Best regards,
Rikard

March 3, 2018 at 8:18 am in reply to: Issues downloading theme #920672

Rikard
Keymaster

Hi Aileen,

Where exactly are you downloading it from? Could you share the package with us?

Best regards,
Rikard

March 3, 2018 at 8:17 am in reply to: Change Menu Background Image Position #920671

Rikard
Keymaster

Hey Chris,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

March 3, 2018 at 8:13 am in reply to: Easy slider images overlapping for a few seconds when rotating #920670

Rikard
Keymaster

Hi,

Thanks for the feedback, I’m not sure I understand that problem though. Could you post a screenshot highlighting it please?

Best regards,
Rikard

March 3, 2018 at 8:10 am in reply to: Error while importing the demo. #920669

Rikard
Keymaster

Hey MW,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, which demo are you looking to import?

Best regards,
Rikard

March 3, 2018 at 8:08 am in reply to: Button display on Safari – Problem #920668

Rikard
Keymaster

Hey Barthelemy,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

March 3, 2018 at 8:06 am in reply to: main menu placement is changing before and after scrolling #920665

Rikard
Keymaster

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 3, 2018 at 8:04 am in reply to: Blank site after updating to 4.2.5 #920664

Rikard
Keymaster

Hi,

We’re very sorry about the problems, we are still investigating why this is happening. If you want to revert to the previous version then you can download it in private.

Best regards,
Rikard

March 3, 2018 at 7:59 am in reply to: Problems registering for theme support forum #920663

Rikard
Keymaster

Hey Nicole Heisig,

You can login using the details in private.

Best regards,
Rikard

March 3, 2018 at 7:54 am in reply to: Trouble after update #920661

Rikard
Keymaster

Hey Popuppro,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please specify where and how we can reproduce the problem.

Best regards,
Rikard

March 3, 2018 at 7:51 am in reply to: Full Screen Slider captions #920660
Rikard
Keymaster
Hi,

Please try this instead:
```
@media only screen and (max-width: 767px) and (min-width: 480px) {
.responsive #top .slideshow_caption h2 {
    font-size: 26px !important;
}
}
```
Best regards,
Rikard
March 3, 2018 at 7:41 am in reply to: Tabsection broke #920659

Rikard
Keymaster

Hi Videmi,

Glad we could help :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 3, 2018 at 7:40 am in reply to: Error 500 #920658

Rikard
Keymaster

Hi,

Did you try to disable all plugins and then perform the update? If that doesn’t work then please post admin login details for WordPress in private so that we can have a closer look.

Best regards,
Rikard

March 3, 2018 at 7:29 am in reply to: Help Building a layout #920657

Rikard
Keymaster

Hi,

What exactly is not aligning? As this is not offered by default using the layout builder, it up to you if you want to create these kinds of layouts.

Best regards,
Rikard

March 3, 2018 at 7:25 am in reply to: Color sections started not displaying suddenly. #920656
Rikard
Keymaster
Hey govus,

You have this in your child theme CSS:
```
#av_section_1 {
    display: none;
}
```
Please remove it.

Best regards,
Rikard
March 3, 2018 at 7:13 am in reply to: Header – Mobile CSS #920652

Rikard
Keymaster

Hey WP Turned,

You are not following the DOM tree structure in your CSS, that is likely why it’s not working. The page id class comes after the html_header_top class for instance, but you are calling it before so the CSS will be ignored.

Best regards,
Rikard

March 3, 2018 at 7:09 am in reply to: Extensions and updates #920650

Rikard
Keymaster

Hi,

You should be able to use a plugin for that, maybe one of these? https://wordpress.org/plugins/search/backup/

Best regards,
Rikard
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Viewing 30 posts - 56,161 through 56,190 (of 92,905 total)

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