Page 1872 – Support | Kriesi.at – Premium WordPress Themes

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March 21, 2018 at 5:42 am in reply to: Read more / information site #930305

Rikard
Keymaster

Hi Ignar,

If you are looking for a button to link somewhere, then I think you should be able to do so with the Button element in the builder?

If you need further technical support then please register on the forum and open a new thread. This channel is for pre-sale questions only.

Best regards,
Rikard

March 21, 2018 at 5:39 am in reply to: Responsive not working anymore #930303

Rikard
Keymaster

Hi Alexandre,

Thanks for the screenshot. That is coming from the JetPack plugin, I’m not sure what the exact setting is, but I think you should be able to find it?

Best regards,
Rikard

March 21, 2018 at 5:33 am in reply to: sub menu in all caps on iPhone #930286

Rikard
Keymaster

Hi Colleen,

Great, glad we could help. I’ll close this thread for now.

Best regards,
Rikard

March 21, 2018 at 5:31 am in reply to: Contact form no E-Mail received #930284

Rikard
Keymaster

Hey Christian,

Sorry for the problems. Did you try to follow this? http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

If that doesn’t work then please post admin login detail in private so that we can have a closer look.

Best regards,
Rikard

March 21, 2018 at 5:27 am in reply to: fitting extra columns #930275

Rikard
Keymaster

Hi Angela,

Thanks for the login details, though I’m still not sure what you are trying to achieve, are you trying to add a third row of menu items to that page?

Best regards,
Rikard

March 21, 2018 at 5:23 am in reply to: logo layout #930270

Rikard
Keymaster

Hey brunolabi,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

March 21, 2018 at 4:53 am in reply to: Cannot edit text block just shows blank screen #930249

Rikard
Keymaster

Hey Thinktankleads,

Thanks for the login details. Please try to enable debug mode in order to see builder shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then copy the shortcodes from the problem page to a new page to see if that helps.

Best regards,
Rikard

March 21, 2018 at 4:49 am in reply to: Header extra info+ social icons bar styling #930244
Rikard
Keymaster
Hi,

Thanks for the feedback. Please try this instead:
```
#top .av_header_transparency #header_meta {
    background: #c3b59b !important;
}
```
Best regards,
Rikard
March 21, 2018 at 4:45 am in reply to: mobile search icon and menu overtop logo #930241
Rikard
Keymaster
Hi Colleen,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.responsive .logo a {
    float: right !important;
}
}
```
Best regards,
Rikard
March 21, 2018 at 4:42 am in reply to: sticky header social icons on tablet overlapping content in portrait #930240
Rikard
Keymaster
Hi Colleen,

I’m not sure, please try this in Quick CSS to see if it helps:
```
@media only screen and (max-width: 989px) and (min-width: 768px) {
.responsive.html_mobile_menu_tablet #top #header #header_meta .social_bookmarks {
    display: block !important;
}
}
```
Best regards,
Rikard
March 21, 2018 at 4:38 am in reply to: Blog Post Publish Error #930238

Rikard
Keymaster

Hi Steve,

Thanks for the feedback. We’ll keep the thread open, just let us know if you should need any further help on the topic.

Best regards,
Rikard

March 21, 2018 at 4:36 am in reply to: Table Body background #930235

Rikard
Keymaster

Hey Viramedia,

Thanks for the link, though it seems like you site is down?

Best regards,
Rikard

March 20, 2018 at 1:46 pm in reply to: Image template folder #929830
Rikard
Keymaster
Hi Chris,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard
- This reply was modified 8 years, 1 month ago by Rikard.
March 20, 2018 at 1:31 pm in reply to: Right Sidebar Displaying At Bottom Of Page #929820

Rikard
Keymaster

Hey Mulholr1,

It’s doing that because you are using full width elements on the page, in this case a Color Section. Please try adding your content to a 1/1 element instead.

Best regards,
Rikard

March 20, 2018 at 1:29 pm in reply to: Headline and link disappear when page published. #929819

Rikard
Keymaster

Hi,

Great, glad you got it working and thanks for the feedback. I’ll leave the thread open in case you should need any further help on the topic.

Best regards,
Rikard

March 20, 2018 at 1:27 pm in reply to: Masonry Gallery – image scroll stopped working #929817

Rikard
Keymaster

Hey Zoran333,

It looks like you are actually not running the latest version of the theme. Could you try updating the theme to the latest version (4.2.6) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

March 20, 2018 at 1:10 pm in reply to: All the element links option are disabled #929809

Rikard
Keymaster

Hey DerFabianAT,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Also, are you sure that you are running the latest version of the theme (4.2.6)? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

March 20, 2018 at 10:16 am in reply to: Custom Widget Area spacing #929662

Rikard
Keymaster

Hi,

Great, glad you got it working :-)

Please let us know if you should need any further help on the topic.

Best regards,
Rikard

March 20, 2018 at 10:12 am in reply to: Blog post editing not possible after publishing #929655

Rikard
Keymaster

Hi,

Great, glad you found the cause of the problem and thanks for sharing :-)

Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 20, 2018 at 10:09 am in reply to: Enfold Theme Options Not Saving #929650

Rikard
Keymaster

Hi,

Great, glad you found the problem and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 20, 2018 at 10:06 am in reply to: Don't show image above blog post #929646

Rikard
Keymaster

Hi Charlotte,

Checking the theme on every possible server environment setup and combination of plugins and WordPress versions is unfortunately close to impossible. I would recommend the same thing as Vinay did, have a staging site and update there first. A process like this would be even safer.

Best regards,
Rikard

March 20, 2018 at 10:01 am in reply to: JS and CSS unable to optimizated #929639

Rikard
Keymaster

Hi Ed,

Thanks for the feedback. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

March 20, 2018 at 9:58 am in reply to: How can I edit my Copyright on the Footer to show creation year – current year? #929633

Rikard
Keymaster

Hey LindaK816,

I think the easiest way would be to actually write it out manually? Otherwise you would need to override footer.php with custom PHP.

Best regards,
Rikard

March 20, 2018 at 9:56 am in reply to: Text in text box disappears in edit mode #929631

Rikard
Keymaster

Hi JPGlobal,

Thanks for the feedback. I’m not sure if you got the issue fixed or not though? Please let us know if you should need any further help on the topic.

Best regards,
Rikard

March 20, 2018 at 7:48 am in reply to: Can't edit pages with woocommerce active #929569

Rikard
Keymaster

Hi,

Thanks for that, I get the same results on my end. Could you try updating the theme to the latest version (4.2.6) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

March 20, 2018 at 7:40 am in reply to: ">" Text over a Full picture slider missing the picture #929566

Rikard
Keymaster

Hi stimmungshoch,

Great, glad you found a solution. Maybe you could share it with the community?

Best regards,
Rikard

March 20, 2018 at 7:37 am in reply to: Header Phone Number/Extra Info – Capitalisation #929563

Rikard
Keymaster

Hi,

It seems to be working fine on my end, this is what I see on the front-end:

PH: 1800 800 708 / TTY: 1800 644 419

If that is not what you are seeing on your end then please try to open the site in an incognito window using Chrome.

Best regards,
Rikard

March 20, 2018 at 7:35 am in reply to: Burger Menu wird nicht mehr angezeigt #929561

Rikard
Keymaster

Hallo Daniela,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Grüß,
Rikard

March 20, 2018 at 7:30 am in reply to: Demo Import Does Not Work for Gym Demo #929556

Rikard
Keymaster

Hi Brian,

We could do that, but copying the shortcodes to new pages might be easier. Maybe you don’t need all the demo pages? If so then I think that would be the best option. If you want to enable debug mode yourself then you can do so by following this: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

Best regards,
Rikard

March 20, 2018 at 7:21 am in reply to: Can't Upload Demo Content #929550

Rikard
Keymaster

Hi,

I’m sorry for the problems. I tried importing the theme manually but that didn’t work either. I’m not sure why unfortunately. If you like to then we can activate debug mode and copy all the shortcodes into new pages, do you need all the demo pages or only some of them?

Best regards,
Rikard
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Posts

Viewing 30 posts - 56,131 through 56,160 (of 93,577 total)

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