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AuthorPosts
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January 11, 2018 at 4:29 pm #896190
Currently, we are receiving the following fatal error when publishing/updating a page with the Masonry element:
Fatal error: Call to undefined function avia_wc_set_out_of_stock_query_params() in …/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php on line 685
We do have a custom post type named “product”, but is not related to WooCommerce. This error only occurred after the 4.2 theme update. Seems to be similar to the issue in this thread: https://kriesi.at/support/topic/4-1-2-bug-masonryblogposts-element-needs-woocommerce-functions/
Can you please help us get the Masonry element working again?
January 12, 2018 at 4:12 am #896399Hey SiteCorner,
Please, check the credentials again, I tried to access it and they are wrong.
Best regards,
John TorvikJanuary 12, 2018 at 3:35 pm #896607This reply has been marked as private.January 15, 2018 at 1:44 pm #897520Hey was this fixed?
January 15, 2018 at 4:03 pm #897587Unfortunately, this issue has not been resolved yet. We are still receiving the same fatal error when trying to add the Masonry element to a page / post. I tried the band-aid solution on this thread that seems to be similar, but it did not work:
– https://kriesi.at/support/topic/4-1-2-bug-masonryblogposts-element-needs-woocommerce-functions/John – Please let us know if there’s anything else you need to help us resolve this issue. Thanks!
January 15, 2018 at 10:25 pm #897723Hi,
We have fixed the issue on your installation and reported it to our devs.
@reddishpinkmedia If you are having the same issue, please replace the content of enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php file with this one – https://pastebin.com/Z2zs1aS8Best regards,
YigitJanuary 16, 2018 at 12:11 am #897759Please help me figure out how to start a new unrelated thread! It’s not obvious looking at this support page. What am I missing?
Thanks,
RichardJanuary 16, 2018 at 8:47 am #897931Hi Richard,
If you go to the Enfold section of the forum, there is a big blue button on top of the page reading Can’t find a solution to your problem? Open a new thread
Best regards,
RikardFebruary 14, 2018 at 11:54 pm #912549Hi we got sameless error but other line. We have replaced the php file from here – https://pastebin.com/Z2zs1aS8 – dont work
****
Warning: count(): Parameter must be an array or an object that implements Countable in /www/htdocs/w011edb0/juicydesign/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php on line 362***
Thanks for help.February 15, 2018 at 7:25 am #912656Hi JUICYDESIGN-Berlin,
Could you post a link to the site in question so that we can take a closer look please?
Best regards,
RikardFebruary 15, 2018 at 10:42 pm #912998Hi Rikard,
not possible send livelink, bacause maintenance activated…
Here is screenshot: http://www.screencast.com/t/vkmUAxvu0bFXPS: maybe wouks be helpfull, if you allowed attched screenshot files for such ocasions..
last version WordPress we had install yesterday. PHP 7.2 is activeThanks!
PS: If you need access für admin, let me knowFebruary 16, 2018 at 6:25 am #913133Hi,
Thanks for the screenshot, though we will need access to the site to be able to help you out. We have had some problems with PHP7.2, would you be able to run 7.0 or 7.1 to see if that helps?
Best regards,
RikardFebruary 16, 2018 at 7:12 pm #913353Hi Rikard,
see here https://kriesi.at/support/topic/php-7-2-1-issue-on-enfold-4-2/#post-900867
Post from january and problem was fixed and should migrate in next update. Now we have mid of February and i dont unterstand, why is not possible a) public the solution for fixed global problem in this case and b) Its not realy good hint, that we should be downgrade php to 7.1.x because of just only for one plugin… If you have solved (how in linked post announced) the error, than send me hack/ fix (or file zip of fixed av-helper-masonry.php) the issue please.
issue
Thanks!February 16, 2018 at 7:47 pm #913369Hi,
@JUICYDESIGN Can you please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field so we can look into it? If you post them here, they will be visible to creator of this thread as well.
Best regards,
YigitFebruary 17, 2018 at 9:00 am #913576The problem still exists even with the latest update
February 18, 2018 at 7:07 am #913773Hi shardie,
The page above works fine, without errors or notices on my side. Can you please attach a few screenshots of the issue on your end?
Best regards,
VictoriaFebruary 18, 2018 at 2:20 pm #913913This reply has been marked as private.February 19, 2018 at 7:56 am #914153Hi,
Thank you for the info.
It seems to be related to PHP 7.2. It’s not a critical error, just a warning, so it’s nothing to worry about. Please set the WP_DEBUG_DISPLAY to false for now.
// https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_DISPLAY
We’ll forward it to our developers.
Best regards,
IsmaelFebruary 19, 2018 at 10:28 am #914181Hi yes the problem is with PHP 7.2. I downgraded the server to PHP 7.1 to solve the problem, but ill upgrade it again – THANK YOU
February 19, 2018 at 4:03 pm #914338Hi shardie,
Glad you got it working for you! :)
If you need further assistance please let us know.
Best regards,
VictoriaFebruary 19, 2018 at 4:06 pm #914346Hey!
Please see this post – https://kriesi.at/support/topic/php-7-2-1-issue-on-enfold-4-2-2/#post-914308
Regards,
YigitFebruary 19, 2018 at 5:57 pm #914424Hi Yigit,
i have used your fix in post https://kriesi.at/support/topic/php-7-2-1-issue-on-enfold-4-2-2/#post-914308
now is all perfect also with php 7.2.1
Thanks for work!
You can close thos issue!
Ron from JUICYDESIGNFebruary 19, 2018 at 6:01 pm #914430Hi,
I updated the code in the link upon our devs review. Please update the code. Fix will be included in upcoming update :)
Cheers!
YigitFebruary 19, 2018 at 6:10 pm #914434Hi, update fix done, even works and save lot of bytes ;-)
Thanks!- This reply was modified 6 years, 8 months ago by JUICYDESIGN.
February 19, 2018 at 6:53 pm #914456 -
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