Page 1793 – Support | Kriesi.at – Premium WordPress Themes

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May 24, 2018 at 5:48 am in reply to: View as Google shows almost nothing #961345

Rikard
Keymaster

Hey marcoberloco,

Did you check your robots.txt file to see if you are blocking bots?

Best regards,
Rikard

May 24, 2018 at 5:45 am in reply to: Update theme – not all features are visible #961344

Rikard
Keymaster

Hi Maaike,

Could you try to update manually via FTP instead maybe? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

Best regards,
Rikard

May 24, 2018 at 5:37 am in reply to: mixed content #961342

Rikard
Keymaster

Hey Luisgasser,

Could you post a link to the page in question so that we can take a closer look please?

Best regards,
Rikard

May 24, 2018 at 5:36 am in reply to: Errors when saving changes on pages #961340

Rikard
Keymaster

Hey vincemilia,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 24, 2018 at 5:34 am in reply to: Responsive mode doesn't work on mobile #961339

Rikard
Keymaster

Hi,

Thanks for that, though I still can’t reproduce those results on my end. Do you know what the exact width of the screens your phones have? If so you could test if you get the same results on a desktop screen, you can see the window width if you right click anywhere on the page and select inspect.

Best regards,
Rikard

May 24, 2018 at 5:25 am in reply to: Site down after Enfold update #961338

Rikard
Keymaster

Hi,

Sorry for the problems, what version of PHP are you running on the server?

Best regards,
Rikard

May 24, 2018 at 5:22 am in reply to: since last update polylang plugin doesn't work #961336

Rikard
Keymaster

Hey Luisgasser,

Could you post a link to the page in question so that we can take a closer look please?

Best regards,
Rikard

May 24, 2018 at 5:19 am in reply to: what is the sponsor post price https://kriesi.at/ #961335

Rikard
Keymaster

Hey amjad butt,

We are currently not accepting sponsored posts.

Best regards,
Rikard

May 24, 2018 at 5:16 am in reply to: can't save section content in safari #961333
Rikard
Keymaster
Hi,

Thanks for that, it’s likely happening due to this:
```
<strong>OUR MISSION<strong>
```
You have opened the tag twice and not closed any of them properly.

Best regards,
Rikard
May 24, 2018 at 5:09 am in reply to: Enfold Update not working #961332

Rikard
Keymaster

Hey SwedenMeetx,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 24, 2018 at 5:08 am in reply to: Google Maps not displayed after 4.4 update #961331

Rikard
Keymaster

Hi Mischa,

Thanks for the updates, so the maps are working but the element on the backend looks a bit ugly?

Best regards,
Rikard

May 24, 2018 at 5:01 am in reply to: CF7 change colour of placeholder text #961330
Rikard
Keymaster
Hey andrea,

Please try the following in Quick CSS under Enfold->General Styling:
```
.page-id-2590 input::-webkit-input-placeholder {
  color: #fff !imporant;
}
```
Best regards,
Rikard
May 24, 2018 at 4:57 am in reply to: Gravity Forms theme conflict #961329

Rikard
Keymaster

Hey Byrne,

I’m not sure if that fix works but it might be a good idea to try it out at least? If it doesn’t work then let us know and we’ll have a closer look.

Best regards,
Rikard

May 24, 2018 at 4:54 am in reply to: Text under Menu headings & footer issues #961327
Rikard
Keymaster
Hey katielherpiniere,

1. Go to Appearance->Menus then click Screen Options in the top right hand corner of the screen and select to show Description, you will then see that field under your menu items.

2. You can try to something like this:
```
[nolink] <a href="http://yourclient.site">Link to client site</a>
```
Best regards,
Rikard
May 24, 2018 at 4:51 am in reply to: Movie not playing od mobile device #961326

Rikard
Keymaster

Hey prana3stil,

Autoplay doesn’t work on mobile devices by default, but your fallback image should work of course. Are you running the latest version of the theme (4.4)? If not then please try to update: http://kriesi.at/documentation/enfold/updating-your-theme-files/. If that doesn’t work then please post admin login details in private so that we can have a closer look.

Best regards,
Rikard

May 24, 2018 at 4:49 am in reply to: Logo position header #961325

Rikard
Keymaster

Hey Aline,

Not by default no, but maybe you could try adding it to a widget? https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area

Best regards,
Rikard

May 24, 2018 at 4:46 am in reply to: Enfold not working fine #961324

Rikard
Keymaster

Hey marcomila,

Could you try updating the theme to the latest version (4.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not then please post admin login details in private so that we can have a closer look. Also please try to specify exactly what is not working and how we can reproduce it.

Best regards,
Rikard

May 24, 2018 at 4:44 am in reply to: Insert script at "Design – Editor" #961323
Rikard
Keymaster
Hey ichbinkeinroboter2412,

Please try this in your child theme functions.php file:
```
function ichbinkeinroboter2412_add_custom_code(){ ?>
<script> var partnerScriptURL = “https://www.wo-meninbalance.de/registration”;</script>
<script src=”https://www.wo-meninbalance.de/registration/js/partner.js” type=”text/javascript”></script>
<?php }
add_action('wp_head', 'ichbinkeinroboter2412_add_custom_code');
```
Best regards,
Rikard
May 23, 2018 at 5:25 am in reply to: Do you release the Enfold-GDPR-Update today? #960654

Rikard
Keymaster

Hey Marcel,

We’re a bit late already, but we are trying to have it available as soon as possible.

Best regards,
Rikard

May 23, 2018 at 5:23 am in reply to: slide-show full width change picture text background color #960652

Rikard
Keymaster

Hi,

Thanks for that, though the login details are not working. Could you check and verify please?

Best regards,
Rikard

May 23, 2018 at 5:21 am in reply to: Problem with Slide Show on Enfold since update on 4.3 #960651

Rikard
Keymaster

Hi,

If disabling those features works then yes, that would be the solution. You could experiment with what works and what doesn’t on your particular site. You also might have to use an optimisation plugin instead to see if you have better luck with a solution like that.

Best regards,
Rikard

May 23, 2018 at 5:18 am in reply to: DSGVO // EU GDPR enfold update: When and what? #960650

Rikard
Keymaster

Hi,

Thanks for your patience, we are trying to get it out as fast as possible.

Best regards,
Rikard

May 23, 2018 at 5:15 am in reply to: Big menue is shown small #960648

Rikard
Keymaster

Hey Karl,

I’m not sure I understand what you mean by that, could you post a screenshot of the problem please?

Best regards,
Rikard

May 23, 2018 at 5:12 am in reply to: Remove '- ' from page title #960646

Rikard
Keymaster

Hey ehdavies,

I think the easiest way of doing that would be to use an SEO plugin like Yoast?

Best regards,
Rikard

May 23, 2018 at 5:11 am in reply to: View Shortcodes in Default Editor #960644

Rikard
Keymaster

Hey jaroljmek,

Please refer to this: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

Best regards,
Rikard

May 23, 2018 at 5:09 am in reply to: Entypo Icon Fonts external load (DSGVO) #960643

Rikard
Keymaster

Hi,

We haven’t finished the new version yet but we’re looking to have it available as soon as possible.

Best regards,
Rikard

May 23, 2018 at 5:06 am in reply to: Issues combining javascript #960639

Rikard
Keymaster

Hey Jonathan,

If elements are not showing when you use that feature then I think you will have to leave it off. This is still a new feature and we’re trying to make improvements to it. Maybe you will have better luck with an optimisation plugin?

Best regards,
Rikard

May 23, 2018 at 4:58 am in reply to: Previous and next arrows on the side of posts #960638

Rikard
Keymaster

Hey Valerie,

Could you post a link to where we can see the elements in question please?

Best regards,
Rikard

May 23, 2018 at 4:55 am in reply to: Top Menu Background Color #960637

Rikard
Keymaster

Hey rjmckee7,

Do you mean that you only want to change the colour behind the menu, and not the whole area including the menu? If so you would need custom CSS for that.

Best regards,
Rikard

May 23, 2018 at 4:52 am in reply to: Small Separator underneath Header #960636

Rikard
Keymaster

Hey Nu-Vision,

Could you post a link to the page in question so that we can take a closer look please?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 53,761 through 53,790 (of 93,312 total)

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