Viewing 13 posts - 1 through 13 (of 13 total)
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  • #958100

    HI,
    When I click any “section” block don’t need to modify any content, and save it , the content will be gone.

    Can you help me to resolve it. thank you.

    enfold Version: 4.2.6
    WP:4.9.5

    #958276

    Hey decode,

    Yes, we’ll help. I just want to clarify if it works fine if you’re using other browsers such as chrome or firefox? is it on mac?
    Also the link you gave just redirects to the homepage but doesn’t log you in, please check.

    Best regards,
    Nikko

    #958444

    It also have the same problem in chrome.

    1. click any section block
    2. don’t any modify, save the section block
    3. save the post
    4. section content is gone

    #959072

    Hi decode,

    Could you please enable the Advanced Layout Builder debug mode. Here is how to do it:

    Best regards,
    Victoria

    #959569

    thank you.
    I already turn on debug mode.

    #959690

    Is it right?

    #959724

    Hi decode,

    Yes, thank you. The shortcode parser show no errors.
    Image 2018-05-21 at 14.09.45.png

    Please, right to your hosting provider to increase the post max size
    Image 2018-05-21 at 14.09.54.png
    and check if the issue remains.

    Best regards,
    Victoria

    #959897

    hi~ I have change the post max size to 32MB.
    But the error is still existing.

    #960334

    Hi,

    Thanks for the feedback. I added a text block to the page in private and that seems to have worked fine. On which page and how can we reproduce the problem?

    Best regards,
    Rikard

    #960839

    please follow these steps

    1. click ‘duplicate page’ to duplicate the problem page
    https://screencast.com/t/WJBfzzyKU

    2. edit the duplicate page

    3. open any color section block
    https://screencast.com/t/RYyVYsipejdo

    4. ‘SAVE’ the block, don’t need any modify
    https://screencast.com/t/RYyVYsipejdo

    5. ‘update’ the post
    https://screencast.com/t/ROLdao7z5

    6. the content aboe the first color section will be gone
    https://screencast.com/t/OTAto0t47S

    please help me, asap. thank you very much.

    #961333

    Hi,

    Thanks for that, it’s likely happening due to this:

    <strong>OUR MISSION<strong>

    You have opened the tag twice and not closed any of them properly.

    Best regards,
    Rikard

    #962111

    HI,
    thank you , it is the problem.

    But We find the other problem.
    The tab section can’t show normally in avia advanced layout builder.

    Please help me to check it, thank you.

    2018-05-24_1841

    #962776

    Hi decode,

    You’re running a very old version of the theme. Since Enfold 4.3 there is a shortcode parser in the debug mode that validates the structure. You might want to update the theme.

    Best regards,
    Victoria

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