Hi Eleina_Shinn,

We’re happy to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Norbert,

The version of Enfold you currently use is using the old API (username and API key) which Envato has already deprecated therefore you can’t update it with the usual method.
You can do the following process instead:

First make a backup:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/

Option 1: Use Envato Market to update your site
– link: https://envato.com/market-plugin/

Option 2: Update manually
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

Then register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.

Best regards,
Nikko

Hi yundian,

I tested Modern Business with Grid Layout but I don’t get the same results.
Can you try to flush out cache and temporarily deactivate all plugins and see if the problem still persists?

Best regards,
Nikko

Hi yundian,

You are correct, shortlink is added by WordPress that’s why it’s in every site.
To remove it, please add this code:

add_filter('after_setup_theme', 'avia_remove_shortlink');
function avia_remove_shortlink() {
	remove_action('wp_head', 'wp_shortlink_wp_head', 10);
	remove_action( 'template_redirect', 'wp_shortlink_header', 11);
}

Best regards,
Nikko

Hi bemodesign,

Mobile browsers have implemented restrictions on autoplay videos to save data and power usage. Autoplay videos with sound are generally not allowed on mobile devices, but videos with sound muted are allowed to autoplay in some cases. However, many mobile browsers and newer versions of the OS have added more strict policies for autoplay videos, that’s why we have this option

and have a fallback image option which I strongly suggest you use for mobile as it gives predictable and consistent output for your users.

Best regards,
Nikko

Hi schwabino,

Mobile browsers have implemented restrictions on autoplay videos to save data and power usage. Autoplay videos with sound are generally not allowed on mobile devices, but videos with sound muted are allowed to autoplay in some cases. However, many mobile browsers and newer versions of the OS have added more strict policies for autoplay videos, that’s why we have this option

and have a fallback image option which I strongly suggest you use for mobile as it gives predictable and consistent output for your users.

Best regards,
Nikko

Hi enfold,

I inspected the image and it seems there’s another image on top of the link that’s why the link is not clicked and makes it look like it’s not working.
Can you give us temporary admin access? so we can check the backend.
Just post the credentials in private content.

Best regards,
Nikko

Hi AU5985,

Sure, we will keep this thread open until we hear from you :)
Just let us know how it goes.

Best regards,
Nikko

Hi Santiago,

I’m glad that we could help you :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Akos,

I’m glad that we could help you :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Antonio,

Please check Ismael’s answer on this thread: https://kriesi.at/support/topic/vor-und-zuruck-funktion-portfolio-und-beitrage/#post-1365225
Hope it helps.

Best regards,
Nikko

Hi Andre,

You will need to use a child theme for the solution.
1. Copy loop-page.php (inside includes folder of Enfold)
2. Create a new folder inside your child theme and name it includes
3. Paste loop-page.php in the includes folder
4. Edit loop-page.php and remove this code (should be in line 21-30):

echo '<header class="entry-content-header">';

	$thumb = get_the_post_thumbnail( get_the_ID(), $avia_config['size'] );

	if( $thumb )
	{
		echo "<div class='page-thumb'>{$thumb}</div>";
	}

echo '</header>';

Hope this helps.

Best regards,
Nikko

Hi Mark,

Thanks for giving us admin access. I was able to inspect the site and could see the issue you mentioned, however, the simple troubleshooting steps that wouldn’t affect the live site aren’t working and we may need to isolate the issue which may render the live site messed up during the process. Can you setup a staging site for us? it’s basically just a duplicate of your live site and placed on a subdomain where we can try to debug without affecting your live site, some hosting provider offer an option to create a staging site via cpanel, but your webhost does not have it on your Cpanel then you can use a plugin, please check this tutorial: https://wpengine.com/resources/what-is-a-staging-site-why-have-one/#How_to_Create_a_Staging_Site_for_WordPress

Best regards,
Nikko

Hi woogie07,

Can you try to replace the code with this one:

@media only screen and (max-width:767px) {
  .responsive #top #main {
    padding-top: 109px !important;
  }
}

Hope it helps.

Best regards,
Nikko

Hi yundian,

The blank space on the right is not part of it, do you have a white space after the title?
If does not have that space, then can you setup a staging site for us? so we can try to inspect the backend.
We will need temporary admin access on it as well, just post the credentials in private content.

Best regards,
Nikko