Forum Replies Created
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Hi Schmidtgrafisk,
Please follow the directions cg gave.
@cg, thanks for helping out :)
Best regards,
NikkoHi Best,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi dmaldonado,
Have you tried to use a search and replace plugin? that should help fix the issue.
Best regards,
NikkoHi graphicsplus,
Glad to hear that. :)
I hope you’ll figure out how to achieve it, you can try to check on some forums for some ideas.
Thanks again for using Enfold and Advanced Merry Christmas!Best regards,
NikkoHi daropress,
Do you have a backup of your site before moving? or atleast if you have some backups that has the latest settings you have.
You can try to restore it probably in your subdomain and export the settings and import it on your site.Best regards,
NikkoHi nightjar,
Can you try to modify this file: enfold > config-templatebuilder > avia-shortcodes > product_snippets > product_snippet_review.php (line 79-81):
if($product->get_review_count('view') != 0) { add_filter('comments_open', __return_true); }
replace it it with just:
add_filter('comments_open', __return_true);
Let us know if this helps.
Best regards,
NikkoHi,
Thanks for providing us ftp access.
Seems to be fine now, I clicked on the learn more button and the cookie information in lightbox appears, screenshot in private content.Best regards,
NikkoDecember 21, 2018 at 8:17 pm in reply to: Avia full width submenu not sticky after update to 4.5.1 #1048318Hi leos,
We apologize for the late response.
Fullwidth submenu won’t be stick if the burger menu shows up.
To change this behavior you need to modify menu.js located in enfold > config-templatebuilder > avia-shortcodes > menu folder, line 57-61:if( burger_menu.is(":visible") ) { this.css({top: 'auto', position: 'absolute'}); fixed = false; return; }
just remove this code and flush out cache and it should be working.
Best regards,
NikkoHi Daniel,
1. I have checked in the link in private content, and the German is already default, is this already fixed?
2. Avia Layout Debugger is enabled that’s why it’s appearing, you can see the instructions here: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode
to disable it you just need to remove the code suggested in the documentation.Best regards,
NikkoHi graphicsplus,
Thanks for giving us admin access.
I see what you meant and have tried it a few times however I couldn’t make it to work, though it’s not impossible but would take some time to do and is outside the scope of our support.
The only thing I can do though is to point you to the right direction but it requires you to have knowledge with google map api and javascript.
You’ll need to modify google_maps.php (found in enfold > config-templatebuilder > avia-shortcodes > google_maps folder) and create a custom js script in functions.php.
For the custom script you’ll most likely need to use waypoints js: http://imakewebthings.com/waypoints/ which is already in the theme.
I hope this helps.Best regards,
NikkoHi Maw87,
I apologize for the late response, it took me some time to test it.
You should be able to fix it by changing the behavior of masonry in desktop, this file needs to be modified enfold > config-templatebuilder > avia-shortcodes > masonry_entries > masonry_entries.js (line 251-258).if(isMobile) { start_animation(); } else { masonry.waypoint(start_animation , { offset: '80%'} ); }
Just replace it with:
start_animation();
Flushing out cache with plugins along with clearing browser cache might be needed to fetch the changes in the js file.
Best regards,
NikkoDecember 21, 2018 at 6:47 pm in reply to: Can't get the grid from Shop Demo the same dimensions #1048266Hi KevinWijnbergen,
Glad that we could help :)
Feel free to create a new thread if you need further assistance.
Happy Holidays and thanks for using Enfold!Best regards,
NikkoHi Barbara,
Glad that we could help you :)
Thanks for using Enfold and Advance Merry Christmas!Best regards,
NikkoHi Jaispirit,
I have checked your site in icognito mode, so it’s not logged in and on your German site, I see the layerslider that’s not in english however
Can you try to make 2 layersliders instead 1 for english site and 1 for german?Best regards,
NikkoDecember 21, 2018 at 5:04 pm in reply to: Center Copyright Info and Footer Menu in Mobile View #1048235Hi markmade,
Glad that we’re able to help.
Thanks for your kind words :)
And thanks for using Enfold in your projects.
Have a great day!Best regards,
NikkoHi Fabio,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi H,
I apologize for that, I’m not sure how I missed that.
Also at the bottom of Choose Video label you should see:Attention when using self hosted HTML 5 Videos: Different Browsers support different file types (mp4, ogv, webm).
.mov isn’t supported video type on browsers, please try to convert it to one of the supported formats or you can upload it to youtube since it’s a supported format there: https://support.google.com/youtube/troubleshooter/2888402?hl=en and you can use that youtube link to display your video.
Best regards,
NikkoHi weblinedesign,
Thanks for giving us admin access.
I can see this code in your child theme’s functions.php:function add_custom_target(){ ?> <script> jQuery(window).load(function(){ jQuery('.av-masonry-container a ').attr('target','_blank'); }); </script> <?php } add_action('wp_footer', 'add_custom_target');
I tried to remove it in Appearance > Editor however I’m prevented to do the action.
Please remove that code and that should fix it.Best regards,
NikkoHi samvasgr,
Glad that it’s all good and that we we’re able to help :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi leviticus,
I have replaced this code you have:
<?php if ( 'portfolio' == get_post_type() && in_category( '46' ) ) { ?>
to:
<?php if ( 'portfolio_entries' == $taxonomy && 46 == $term_id ) { ?>
Let us know if you need further assistance.
Best regards,
NikkoHi brendalelie,
Thanks for giving us admin access.
Can you try disabling all plugins temporarily and check the page again? if it works properly, try to enable the plugins one by one and check to know which plugin causes the issue.
If it doesn’t help, please give us ftp access, so we can try to enable debug and error logging.Best regards,
NikkoHi gabs01,
Glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Lara,
Sure, just let us know.
With regards to the icons, it would be better to use the exact size or a little bit bigger than the exact size, since enlarging or reducing the original image size produces some image loss.Best regards,
NikkoHi aquihaydominios,
That’s great to hear :)
Feel free to comeback if you need further assistance.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Nina,
Glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoDecember 20, 2018 at 2:04 am in reply to: A valid URL was not provided. Display Error During update Theme #1047546Hey ravinderkumar14,
Try to check the solution provided on this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
Hope it helps.Best regards,
NikkoHi hutch80,
Glad that you fixed it :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi m_reiprich,
Glad to hear that :)
Let us know if you need further assistance.@cg, thanks for helping out :)
Best regards,
NikkoHey daropress,
You might have updated your site to WP version 5.
Try to install and activate this plugin: https://wordpress.org/plugins/classic-editor/
Doing so will disable the new gutenberg editor and use the classic text editor we use in 4.9.8.Best regards,
NikkoDecember 20, 2018 at 1:51 am in reply to: ENFOLD – Changing Tab Section Navigation Positioning #1047538Hi bdeuwe,
Glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
Nikko -
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