Hey PrecisionTextiles,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Joaquim de Paulo,

Thanks for contacting us!

Since you are using Enfold 4.5.7, theme updates on that version uses API keys however Envato/ThemeForest have transitioned from using API keys to update into using tokens thus you can’t update via API keys so to update to the latest version you’ll need to do the manual process, please follow the procedure below once you have purchased Enfold:

Backup your site:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/

Then do the following steps:
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

Register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.

Best regards,
Nikko

Hi PIT,

There’s no option for that.
I would suggest using a code block, then give us the link to that page and we’ll try to give you a CSS code to make it look like the Enfold Contact Form.

Best regards,
Nikko

Hey hylandgraphics,

Please try to check this thread: https://kriesi.at/support/topic/problems-after-updating-to-wordpress-5-6-read-this-first/
If that does not help, then please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Rod Rice,

Yes, it’s a temporary solution (which is recommended by WordPress) and the fix should be coming from Enfold (next release which is estimated to be released next week or at the end of the month).

Best regards,
Nikko

Hi Chris,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Graham,

Thanks for providing the screenshot.
I have checked for the footer image and it seems to be coming from a different domain (link in private content) and when checking on it, the link requires username and password before you can view the image. Please try to re-upload the image on your site (current domain).

Best regards,
Nikko

Hey tiendaillux,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Maite,

Thanks for giving us admin and FTP access.
I would suggest a troubleshooting step you can do to find out which file in your child theme is causing the issue (make sure any caching is off)
Do these steps in your child theme:
1. Change all the file extensions of the PHP files (except for functions.php) to .bup (for example footer.php to footer.bup) then check if the images show up.
2. If it gets fixed, follow 2a, if not follow 2b.
2a. Try to change the file extension back to .php, do this one by one, and check to know which one is causing the issue.
2b. Comment out all of the codes in functions.php and check.
3. If it gets fixed, uncomment each block of code to know which one is causing the issue.
Hope this helps.

Best regards,
Nikko

Hi ekam520,

We’re glad that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi daves1997,

This is now fixed.
The reason why it’s not working on the child theme is that the Disable jQuery Migrate option in Enfold > Performance is turned on.

Best regards,
Nikko

Hi daimonart,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Rod,

Please try the solution posted by Rikard on this thread: https://kriesi.at/support/topic/problems-after-updating-to-wordpress-5-6-read-this-first/
Hope it helps :)

Best regards,
Nikko

Hi cabinplant,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi daves1997,

Are you currently working on the site?
I was trying to find the cause of the missing image issue however the plugins were suddenly removed from the site.
I’m currently using the File Manager plugin in order to access the files.

Best regards,
Nikko