Forum Replies Created

Viewing 30 posts - 4,951 through 4,980 (of 25,536 total)
  • Author
    Posts
  • Hi andywozhere,

    You’re welcome :)
    We’re happy that we could help.
    Do you still need further assistance? or shall we close this thread?

    Best regards,
    Nikko

    in reply to: stretch the width #1298307

    Hi yampieters,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    Hi Guenni007,

    Thanks for helping out :)

    Best regards,
    Nikko

    in reply to: Fullwidth Color Section with Image Not Behaving. #1298300

    Hi Hidealoo,

    We’re happy to hear that :)
    As for the Background Images, its height is dependent on other elements so when it’s in mobile it does not have a height unless a minimum height is set.
    The workaround for this is:
    1. Add an image inside the grid row cell (the image should be similar to the background image).
    2. Edit the image element, go to Advanced > Responsive > Element Visibility then check Hide on large screens and Hide on medium sized screens.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Enfold – Header transparency and Visibility #1298294

    Hi Joe,

    Yes please setup FTP access, you won’t need a plugin for that.
    This article might help: https://www.greengeeks.com/support/article/getting-started-ftp-accounts-cpanel/
    Also please extend the time for the admin access.

    Best regards,
    Nikko

    in reply to: Palatino Font not loading on Windows #1298263

    Hi sitesme,

    I see, can you try to use the zip file (link in private content).
    It contains all font format: EOT, SVG, TTF, WOFF, WOFF2
    Just upload in Enfold > Import/Export > Custom Font Manager.
    Then use it in Enfold > General Styling > Fonts (tab) > Heading Font or Font for your body text, it is listed last in the dropdown.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Shortcodes not working #1298211

    Hi (Email address hidden if logged out) ,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    Hi Graham,

    Thanks for setting up a staging site.
    I have updated it to the latest version and the issue I have with it is partial background image.
    I have added this CSS code in Quick CSS and it fixed the issue:

    #footer {
      background-attachment: scroll;
    }

    Best regards,
    Nikko

    in reply to: Theme cannot be updated #1298204

    Hi comprompt,

    These are the steps that you can make.
    1. Go to the LayerSlider WP > Options > System Status then check PHP Post Max Size and PHP Max Upload Size is greater than the file size of the enfold zip file, then check if PHP ZipArchive Extension is enabled (if it’s not then please enable it then try to resume step 9). You can also check Server Settings via Tools > Site Health.
    2. Check file and folder permissions, make sure to have all folders set to 755 and files set to 644 (except .htaccess).
    3. Try to upload default WordPress theme like Twenty Twenty One manually (similar to the method I posted above) if it works, resume to step 10 in Option 2: Update manually.
    4. Check your security settings either in the server or if you have a plugin like Wordfence, if you make changes, go to step 3.
    5. Update manually via FTP.
    I hope this will help.

    Best regards,
    Nikko

    in reply to: Enfold Partner Logo Area #1298200

    Hi maximilianschmidt-gentner,

    I see, can you try adding this CSS code:

    #top.home .avia-content-slider-inner .slide-entry-wrap .slide-entry img {
        max-height: 106px;
    }

    Also, please adjust the images (just remove the whitespace on top and bottom) I listed in private content.

    Best regards,
    Nikko

    in reply to: How to set max-width for text #1298196

    Hi Martian,

    The code is not being read because of this unclosed code block in the child theme’s style.css (line 118):

    .main_color .avia-icon-list .iconlist_icon

    Please close it and it should work.

    Best regards,
    Nikko

    in reply to: Shortcodes not working #1298192

    Hi (Email address hidden if logged out) ,

    Thanks for posting, this is actually not a shortcode but CSS code.
    The first code block that is working is actually causing the issue because it’s unclosed.
    Please replace:

    #top .social_bookmarks li a:hover {
    background: transparent!important;
    color: #f27222!important;
    
    button.mfp-arrow {
    display: none;
    }

    with:

    #top .social_bookmarks li a:hover {
      background: transparent!important;
      color: #f27222!important;
    }
    
    button.mfp-arrow {
      display: none;
    }

    Also, I would suggest indenting the properties (like the code I modified) so it’s easier to see when the code block is closed or not.

    Best regards,
    Nikko

    Hi Jason,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Moving date under title in Blog #1298187

    Hi Stéphanie,

    What Blog Styling are you using? If you are using Elegant or Modern Business please change it to Default (Business).
    I hope this helps.

    Best regards,
    Nikko

    in reply to: stretch the width #1298181

    Hi jelle,

    Can you try adding this CSS code:

    .main_color [id^=attachment_] {
        border: none;
    }

    Best regards,
    Nikko

    in reply to: Rollback to 4.8 #1298158

    Hi Ian,

    Please refer to the answer in private content.

    Best regards,
    Nikko

    in reply to: Images not showing on website – please help #1298155

    Hi BrendonButcher,

    Thanks for providing the link.
    I have checked your site and it seems to show the images properly.
    Is this already fixed?

    Best regards,
    Nikko

    in reply to: Palatino Font not loading on Windows #1298154

    Hi sitesme,

    I have checked your site and it seems to show Palatino Font correctly.
    Do you still need further assistance?

    Best regards,
    Nikko

    in reply to: Masonry Grid – remove caption overlay #1298148

    Hi Isabel,

    The code you posted is working properly when added via Web Inspector however, it is not fetched.
    I have checked your child theme’s style.css and this code block is unclosed (line 118):

    .main_color .avia-icon-list .iconlist_icon

    I could see the codes above it working but not the codes below it.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: css not updating properly #1298144

    Hi betty,

    Thanks for the link and screenshots.
    I have checked the site and I don’t see it like what is in the screenshot.
    The screenshots seems to show that some if not all CSS are not loaded.
    Can you try to disable CSS file merging and compression in Enfold > Performance?

    Best regards,
    Nikko

    in reply to: stretch the width #1298143

    Hi jelle,

    Thanks for providing the screenshot and link.
    I have checked and measured the page and it’s using 1010px maximum width.
    Can you try to disable CSS file merging and compression in Enfold > Performance?
    Also flush out the cache, if you have a caching plugin in use.

    Best regards,
    Nikko

    in reply to: No zoom effect on product images #1298139

    Hi Sarah,

    Can you try to set Product Gallery to WooCommerce 3.0 product gallery in Enfold > Shop Options?
    Hope this helps.

    Best regards,
    Nikko

    in reply to: How customize the text in the footer column2 area? #1298137

    Hi JuLeS-NCfC-2021,

    Thanks for the detailed description.
    Please try adding this CSS code in Enfold > General Styling > Quick CSS:

    #footer .container > .av_one_half:last-child {
        color: cyan;
        font-size: 24px;
        line-height: 1.4;
        text-align: center;
    }
    
    #footer .container > .av_one_half:last-child .textwidget {
        border: 2px solid cyan;
    }

    Best regards,
    Nikko

    in reply to: background image for color section is blurry #1298135

    Hi thinkoutloudsd,

    The image used/selected is small that’s why it looks blurry (source link in private content).
    Try to re-insert the image but change the size to Full Size, here’s a screenshot: https://imgur.com/X6AbxWM
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Enfold Problem #1298134

    Hi Yurasik1,

    The mobile-friendly test does not seem to point where Text too small to read and Clickable elements too close together appears on your site.
    Can you try to use Google Search Console’s Mobile Usability tool in order to find out which element is causing it? please check out this video: https://www.youtube.com/watch?v=NC6InxSKxt0
    Then tell us or give us a screenshot of the element that is causing this, then we’ll write some CSS code that should help fix it.

    Best regards,
    Nikko

    in reply to: The table in the Block Editor is not responsive #1298132

    Hi Andre,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Font Awesome icons not showing up in version 4.8 #1298131

    Hi mshaivitz,

    Thanks for providing FTP access, can we request for temporary admin access, so we can take a look at your backend.
    Just post the credentials in private content.

    Best regards,
    Nikko

    Hi SolingLover,

    We can’t see the preview page since we don’t have access.
    Please post us your login credentials (in the “private data” field).

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: woocommerce Request a quote #1298128

    Hi marcie73,

    Can you give us temporary admin access so we can check it? just post the credentials in private content.

    Best regards,
    Nikko

    in reply to: Hide social icons in main menu of desktop version #1298126

    Hi Harold,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 30 posts - 4,951 through 4,980 (of 25,536 total)