Hey SandraSquires,
Thank you for the login, I have looked at your server settings and you should be able to update to the latest version.
I would recommend updating with the update-theme-from-zip-file plugin that will allow you to manually update via the WordPress Theme panel by uploading the enfold.zip file from your Theme Forest account. You can see the steps involved here
For the reason why your advanced layout builder is not working right now, you seem to have a js error that may be coming from your All In One SEO Pack plugin, but the reason behind that could be the age of your theme.
Please try updating to see if that corrects the issue.

Best regards,
Mike

Hey ProTravelGolf,
Thank you for the login, I didn’t see the Update Theme and Plugins from Zip File plugin installed, so I went ahead and installed it and used your file to update the theme. You are now using v4.5.3 You can delete the plugin if you wish.
Please check your site, and let us know if there is anything else we can assist with.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

Hi,

@fulanoinc please compare the token permissions of your site with the required permissions.
If this doesn’t help, Please open a new thread, and include your admin login in the Private Content area, but as this is not your thread your login info will not be private if posted here.

Best regards,
Mike

Hi,
Thank you for the login, I see the merged js is loading:

But I see that you have a JS error:
HTMLDivElement (avia-snippet-lightbox.js)
I found that this error has been reported before with a corrupt theme file, please try updating to v4.5.3 via ftp to replace the corrupt file.
Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Glad to hear. Thanks for sharing your solution.
I assume we can close this now, but I like to ask. Shall we close this then?

Best regards,
Mike

Hi,
Glad to help, we will close this then, but please open a new thread if there is anything we can help with.
Have a great day and thanks for using Enfold.

Best regards,
Mike

Hi,
Seems That I found a css issue, I will see if I can reproduce it and then report it so I doesn’t reoccur.
Please clear your browser cache and check.

Best regards,
Mike

Hey codecreative,
Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

@media only screen and (max-width: 989px) {
.html_mobile_menu_tablet #top #wrap_all .av_header_transparency {
background-color: transparent!important;
}
 .responsive #top #main {margin-top: -93px!important;}
}

Best regards,
Mike

Hi,
Glad to help, we will close this then.
Have a great day and thanks for using Enfold.

Best regards,
Mike

Hi,
It sounds like changing the path from AviaBuilder::$path[‘pluginUrlRoot’] to $path[‘pluginUrl’] is not working correctly on you live site. But as you note it is working on the localhost.
A similar issue came up last week and the solution was to change the path to get_template_directory()
I’m not sure why a localhost path would be different than a live host, but if you include FTP access & admin login I will take a look.
I guess worse case we could change the path to a absolute path.
** I did a quick search and found some tips on using dirname(__FILE__) instead, but it would have to be tested first.

Best regards,
Mike

Hi,
In this case, please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

#top.archive button.single_add_to_cart_button {
display: none !important;
}

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

Hey prissesje,
Sorry for the late reply, the email messages and addresses are not stored anywhere in your database.

Best regards,
Mike