Forum Replies Created
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February 6, 2019 at 6:56 am in reply to: Can't suppress "related products" on a Enfold / WC product page #1063464
Hey JanCre,
Try adding this code to the end of your functions.php file in Appearance > Editor:function remove_woo_relate_products(){ remove_action( 'woocommerce_after_single_product_summary', 'avia_woocommerce_output_related_products', 20); } add_action('init', 'remove_woo_relate_products', 10);Best regards,
MikeHey Bryn1,
I took a look at your page and found that this error only occurred on the first page load, if you cycle though the testimonies to the first one again the error doesn’t show.
I wrote this css to correct the error, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:@media only screen and (min-width: 999px) { #top.page-id-6600 #av_section_3 .avia-testimonial-wrapper { max-height: 187px !important; height: 187px !important; } }Best regards,
MikeFebruary 6, 2019 at 5:23 am in reply to: Scroll on Drop Down in Main Menu for Specific label #1063452Hey Dee,
Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:.main_menu .menu #menu-item-399 ul { height: 500px; overflow: hidden; overflow-y: scroll; }Best regards,
MikeHey codecreative,
I assume that by removing the gap between the buttons this is the effect you are looking for:

If so this try this css:#top.page-id-3008 .avia-buttonrow-wrap.homepage-button { border: 3px solid #fff !important; width: 288px; margin: auto; border-radius: 3px; } #top.page-id-3008 .avia-buttonrow-wrap.homepage-button a { margin: 0px !important; border: 0px none !important; border-radius: 0px !important; }Best regards,
MikeHey Matsmue,
Please include a admin login in the Private Content area so we can take a look.Best regards,
MikeHey restube,
You can use the icon grid to do this, place one image in the title field, and the other in the content field.
Please see this post on adding the image to the title fieldBest regards,
MikeFebruary 6, 2019 at 4:22 am in reply to: Disable 'Add to Cart' Button on Shop & Category Pages, Display on Product Page #1063440Hey bemodesign,
If you have a backup of the site, then please deploy it, as there is no function to restore from this mistake.
The only safety precaution we have is the popup warning when it is clicked:

Going forward we have this function that will hide many of these options from your clients,
Try adding this code to the end of your functions.php file in Appearance > Editor:add_action('admin_head', 'hide_theme_options'); function hide_theme_options() { echo '<style> #wpbody-content #avia_options_page .avia_button.avia_button_grey.avia_reset,#wpbody-content #avia_options_page .avia_section_header.goto_update,#wpbody-content #avia_options_page .avia_section_header.goto_upload,#wpbody-content #avia_options_page .avia_section_header.goto_demo { display: none !important; } </style>'; }Best regards,
MikeHi,
I suspect that your PHP max upload is less that 20mb, or your PHP time limit is too short.
Please go to WordPress > Dashboard > LayerSlider > Options and click “System Status” and look under “Server Settings” and take a screenshot like this:

One other thing, when you downloaded the theme file, was it from the “Installable WordPress file only” link?

Best regards,
MikeHi,
Thanks for the login, I took a look at your settings and everything looked fine, then I uploaded a couple of images, such as one that was:
File size: 6 MB
Dimensions: 5760 × 3840
and I didn’t find any errors with the uploading.
When you had the error what did it say? Are you still having the error?Best regards,
MikeFebruary 6, 2019 at 1:00 am in reply to: Updating to Enfold 4.5 and it says error because of the old theme #1063419Hey YourFriendInRVK,
Your version 4.3.1 won’t be able to update automatically from the back end because Envato (Theme Forest) has stopped using the API and is now using a token system, thus the ” Update Failed: Download failed. A valid URL was not provided”
What error, or “complaint” are you getting with FTP?In your case I recommend, looking for the “enfold” folder at /wp-content/themes/enfold/ and rename to “enfold-old” then upload the new version as the folder “enfold”
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
Once you have cleared your browser cache and tested that your site is working correctly, you can delete the old folder “enfold-old”.
If for some reason you want to go back to the old version, simply remove the new folder and change the name of “enfold-old” back to “enfold”Also ensure that your PHP version is at least v5.6, v7.0 is better. If you would like a hand with this, please use your webhost backup tool to backup your site, and provide admin and ftp access in the Private Content area.
Best regards,
MikeHey lowry_sam,
Sorry for the late reply, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:#top.page-id-102 .inner-entry { display: flex !important; flex-direction: row-reverse !important; } #top.page-id-102 .isotope-item.special_av_fullwidth .av_table_col { text-align: right !important; display: table !important; } #top.page-id-102 .isotope-item.special_av_fullwidth .av_table_col.grid-content { margin-top: 12%; } #top.page-id-102 .avia-arrow { left: -.3% !important; } #top.page-id-102 .av_table_col.portfolio-entry.grid-content { padding-top: 4% !important; }This code is designed for the one portfolio page so that it won’t interfere with other pages.
Best regards,
MikeHi,
@avdprojects to change the from address of your email, use this code to the end of your functions.php file in Appearance > Editor:add_filter('avf_form_from', 'avf_form_from_mod', 10, 3); function avf_form_from_mod($from, $new_post, $form_params) { global $enfold_custom_from_header; $enfold_custom_from_header = $from; $from = " (Email address hidden if logged out) "; return $from; } add_filter('avf_form_autoresponder_from', 'avf_form_autoresponder_from_mod', 10, 3); function avf_form_autoresponder_from_mod($from, $new_post, $form_params) { global $enfold_custom_from_header; return $enfold_custom_from_header; }please change the ” (Email address hidden if logged out) ” to your email address.
Best regards,
MikeHi,
Sorry I don’t know the IP address of the mailchimp API, but you could ask the mailchimp support. For debug, we have a debug mode for the advanced layout builder, which can read about here: Enable Avia Layout Builder Debug
minimum PHP version is 5.6 and we recommend a minimum of 20mb memory, both of which your site meets.Best regards,
MikeHi,
Sounds like you will need to use a SMTP plugin so that your email is actually sent by a SMTP server, spam filters can tell the difference from faked or spoofed email and email sent from a real address.
The first step would be to set up a email account on your server, and then use a plugin such as: WP Mail SMTP, then when email is sent it is sent from your email server, not your website.Best regards,
MikeHi,
Sorry the same option is not available in the “masonry gallery”, for this you change the landscape and portrait layout by the images that you upload:Perfect Automatic Masonry: Display a grid where most images get the same size, only very wide images get twice the width and very high images get twice the height. To qualify for “very wide” or “very high” the image must have a aspect ratio of 16:9 or higher
Best regards,
MikeHi,
I understand, but the limitation is within the IE11 browser, which has been retired for Edge. But many of the simpler effects work with IE11.Best regards,
MikeHi,
As I understand you want to change the strong tags in the text block element paragraphs, please try:#top .avia_textblock p strong { color: red !important; }Then clear your browser cache and any cache plugin, and check.
If this doesn’t help please include the url to the page in question so we can take a closer look.Best regards,
MikeHi,
If I understand correctly, you were able to install the “small business demo” and you are happy, but you can’t edit the text with the advanced layout builder?
Please include a admin login in the private content area so we can take a closer look.Best regards,
MikeHey michaeldgilbert,
I see that you are using WordPress v5.0.3 which has major changes in it, please update to Enfold v4.5.3 as it is designed to work with this version of WordPress.
You will have to manually update Enfold, but you can follow these steps to easily do so.Best regards,
MikeHey info224,
I checked your slider in Chrome, Edge, & IE11, and while it seems to work well in Chrome & Edge, it is unfortunately not working in IE11, and I don’t believe there is anything that can be done for that. IE11 was never fully compliant and always troublesome.
Sorry I wish I had better news for you.Best regards,
MikeFebruary 5, 2019 at 5:42 am in reply to: Form styling issue in custom header widget – Hopefully a simple CSS fix? #1063004Hi,
I took a look at your form and found that the 20px bottom margin is coming from “iframeid”
to correct, use this css:#top #custom_html-2 input#iframeid { margin-bottom: 0px !important; }Best regards,
MikeHey Audiolia,
I tested your API on my localhost and it worked, but when testing it on your site I found no errors.
Have you asked your webhost if they are blocking any IP address? Perhaps they can look at the server log to see if the request is being blocked.Best regards,
MikeHey Gary Peterson,
I see that you are using version 4.4.1, this version was using the Envato (Theme Forest) API for updates, which Envato doesn’t use any more, they have gone to a “Token” system for updates. You will need to manually update.
Please see this post on how to use a free plugin that will allow you to manually update via the WordPress Theme panel by uploading the enfold.zip file.
Otherwise you can update via FTP, please remember, if you update manually you will need to delete the current enfold folder and then upload the new one. Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
My recommendation is to go to your Theme Forest account and download the updated Enfold v4.5.3 and manually update it, then going forward it will use the new Token keys. All users will need to generate a new token for updates. Please see this documentation pageBest regards,
MikeHey siteitltd,
Enfold & Envato doesn’t compare your domain for the license, as long as your license is only on one domain you will be fine.
I would recommend using the Duplicator plugin, because it will correct the domain and path within the database so that you can move to a new domain.Best regards,
MikeHey AlpineWeb,
I have taken a look at your page and see the gallery element and the masonry element, but I not sure I understand what the issue is with the masonry element, I see 4 columns.
Please try to explain a little more.
Please see the screenshot in Private Content area.Best regards,
MikeHey papaulo,
Please check your PHP settings in your webhost or cPanel, to see if the secure options are activated.
“allow_url_fopen, “allow_url_include” and “register_globals” are “off”
Try turning these “on”.
If this doesn’t help we can assist in installing the demo for you, it looks like you want the “construction demo”
Please include a admin login & FTP access in the Private Content area, please note that installing a demo will delete all of your current content and settings.Best regards,
MikeHi,
Sorry for the late reply, I see that for the pages that have a transparent header the current menu items were black, and not orange.
To fix please try this css:#header.header_color.av_header_transparency .av-main-nav > li.current_page_item > a .avia-menu-text { color: #F06F29 !important; }Best regards,
MikeHi,
I believe you want to know how to use the “portrait” and “landscape” tags to change the layout of the masonry items when using the “Perfektes manuelles Masonry” option. So I went to your link to the portfolio page “test-portfolio” “/portfolio-item/finn-2/”
all of the items were the same square box.
Then I went to your portfolio pages and use the “quick edit” so I could add “tags” (Schlagwörter) using the “portrait” and “landscape” tags to change the layout of the masonry items:

and this changed the layout on the page:

Please take a look.Best regards,
MikeFebruary 5, 2019 at 1:54 am in reply to: recaptcha doesnt work correctly on enfold contact form #1062960 -
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