Hi,
Glad Rikard could help, unless there is anything else we can help with on this issue, shall we close this then?

Best regards,
Mike

Hey mattrum,
Thank you for the login and ftp access, which demo would you like to import?
Which webhost are you using?

Best regards,
Mike

Hi,
Sorry, the site seemed to be working correctly after I restored it. It seems that it is also working now, did you find the issue?

Best regards,
Mike

Hi,
Thank you for the login, I was able to create and publish a new test post using the Advanced Layout Builder, and then I was able to edit again. I then tested each of your templates and found only one that would crash the Advanced Layout Builder with this error:

/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 403 (Forbidden)

It is the Informes PE template, the button gives the same error when trying to edit. So this button is corrupt, I tried to debug but couldn’t add the debug code to your functions.php, your site requires it to be added via ftp. Can you add this to line nuber 18, right after the line: if(isset($avia_config[‘use_child_theme_functions_only’])) return; ?

//set builder mode to debug
add_action('avia_builder_mode', "builder_set_debug");
function builder_set_debug()
{
	return "debug";
}
 

Also please ask your webhost if there is any server rules against the pdf file type. Try editing one of your posts to cause the error just before you contact them so you can tell them a time so they can check the server logs for the error, and hopefully see the cause.

Best regards,
Mike

Hi,

@Guenni007 Thank you, I will need to add more documentation. This is a plugin, my thought was that this would be easier for people. But good point I will add a “child-themes/shortcodes” folder version.

Best regards,
Mike

Hey jscarlett,
Thank you for the links, I see that you are using Enfold v4.5.3, I believe the Maintenance Mode issue you are experiencing is a known bug in that version. Please try updating to v4.5.7

The easiest and safest way to do this is to download the newest version from Theme Forest and rename your current theme to “enfold-old” via ftp then upload the new “enfold” and check that your site is working correctly.
Once you are happy you can delete the “enfold-old” via ftp, (not the WP theme page)
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

As for your font, I could only see your maintenance page, but you are getting this error:

Access to font at 'http://yoursite.co.uk/sitename.com/wp-content/uploads/avia_fonts/type_fonts/abel/abel-regular.ttf' from origin 'http://sitename.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

Which means your site hosting the font has a No ‘Access-Control-Allow-Origin’ in the header. Since you added the font via the Custom Font Manager, please try deleting the font and then add it again, this should correct the address to the font.

If you find other issues you may wish to use a search and replace plugin to search your database for the old url and replace it with the new url. I recommend backing up your site before trying this.

Best regards,
Mike

Hey Angelo_Sule,
Interesting idea, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

.html_header_top.html_logo_center .header-scrolled .logo {
    left: 0 !important; 
    transform: none !important; 
}
.header-scrolled span.logo a,.header-scrolled span.logo a img {
    max-height: 100% !important; 
}

Then clear your browser cache and any cache plugin, and check.

Best regards,
Mike

Hey robertoKM,
Please include the url to the page in question so we can take a closer look.

Best regards,
Mike

Hi,
Glad Victoria could help, unless there is anything else we can help with on this issue, shall we close this then?

Best regards,
Mike

Hi,
I took a look at your second slide and your css and found that on a desktop the height of the slide needs to be 412px so that all 3 slides are the same height.
I made this adjustment in your css and the change worked. Please clear your browser cache and check.

Best regards,
Mike

Hi,
Please ask your webhost to update your PHP to 7.1
I was able to login via ftp but this login doesn’t give us access to your site directory. Please review the options and ensure that the “Directory field” is just a backslash “/” Please read more here

Best regards,
Mike

Hi,
Thank you that worked. To hide the portfolio title hover, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

.grid-entry a:hover:before {
    display:none !important; 
}

Best regards,
Mike

Hi,
The reason only 6 showed was because you were looking from within the language AR, when you look from “Show all languages” you will see all of the items

I tested searching for pages in your menu and it seemed to work fine to find a page to add to the menu:

Here I searched for “home” and it was found.
What happens to you when you search?

To move your menu, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

@media only screen and (max-width: 767px) {
.responsive #top #wrap_all .main_menu {
    right: auto !important; 
    float: left !important; 
}
.responsive #top .logo {
    width: auto !important; 
    float: right !important; 
}
}

Please see the screenshot in Private Content area. After applying the css, Please clear your browser cache and check.

Best regards,
Mike

Hi,
Happy upcoming 4th of July!
I took a look at adding shortcodes there and tried a few different approaches but unfortunately, I couldn’t execute the shortcode in the Shop Description.
I was able to accomplish it by doing this, first I used the “shortcode wand” in a default post to get the “Testimonial Slider” shortcode:

[av_testimonials style='slider' columns='2' grid_style='' interval='3' font_color='' custom_title='' custom_content='' av_uid='av-jxovfxx1' custom_class='' admin_preview_bg='']
	[av_testimonial_single src='' name='Tom' subtitle='Happy Customer' link='http://' linktext='']
	Good Times
	[/av_testimonial_single]
	[av_testimonial_single src='' name='Bob' subtitle='Happy Customer' link='http://' linktext='']
	This is the best!
	[/av_testimonial_single]
	[/av_testimonials]

Then I created a “shortcode” in my child theme functions.php:

 function testimonial_sc( ){

	return do_shortcode("[av_testimonials style='slider' columns='2' grid_style='' interval='3' font_color='' custom_title='' custom_content='' av_uid='av-jxovfxx1' custom_class='' admin_preview_bg='']
	[av_testimonial_single src='' name='Tom' subtitle='Happy Customer' link='http://' linktext='']
	Good Times
	[/av_testimonial_single]
	[av_testimonial_single src='' name='Bob' subtitle='Happy Customer' link='http://' linktext='']
	This is the best!
	[/av_testimonial_single]
	[/av_testimonials]");

}
add_shortcode( 'short_code', 'testimonial_sc' );

This will show the Testimonial Slider when the shortcode “[short_code]” is used.
Then I edited: \enfold\config-woocommerce\config.php
on about line 1089, look for:

if($description) $output .= "<h1>".$description."</h1>";

and change to:

if($description) $output .= "<h1>".do_shortcode("[short_code]")."</h1>";

and then you also have to make sure there is something in the Enfold Theme Options > Shop Options > Shop Description for this to work.
in this screenshot you can see it working, but you mat wish to use some css to adjust the Testimonial Slider colors.
Please try to follow the steps, and let us know if this helps.

Best regards,
Mike

Hey Grant,
Thanks for the link, I see that you are using Enfold v3.6.1 with WordPress v5.2.2. Your version of Enfold is quite old and not WP v5 ready. Please update your site with Enfold v4.5.7
The easiest and safest way to do this is to download the newest version from Theme Forest and rename your current theme to “enfold-old” via ftp then upload the new “enfold” via ftp and check that your site is working correctly.
Once you are happy you can delete the “enfold-old” via ftp, (not the WP theme page)
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

Best regards,
Mike