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  • #1117082

    Numerous instances of this event error showing up in Google Analytics.

    TypeError: n.easing[this.easing] is not a function. (In ‘n.easing[this.easing](a,this.options.duration*a,0,1,this.options.duration)’, ‘n.easing[this.easing]’ is undefined)

    Anyone have an idea what is causing this?

    #1117187

    Hey crtdude,

    Could you please give us a link to your website, we need more context to be able to help you.

    Could you please attach some screenshots of the issue?

    Best regards,
    Victoria

    #1118135

    This was specifically being caused by Enfold’s Performance compression of both CSS & Javascript files. The file merge and compression was throwing all kinds of error events. As soon as I deactivated both, they stopped dead.

    • This reply was modified 11 months, 3 weeks ago by  crtdude.
    #1118222

    Hi crtdude,

    Best regards,
    Victoria

    #1118276

    Thanks for your input Victoria. Please give me some time to work with Siteground on this issue. I’ll be back to you.

    #1118301

    Hi crtdude,

    Ok, let us know your findings :)

    Best regards,
    Victoria

    #1118481

    Okay, so here goes with the details. We have several sites all built using Enfold. All have Google Analytics tracking and Google Tag Manager installed. On two of the web sites we use Poptin, which we use as an exit-intent CRM tool. These two sites are generating significant GA javascript error events in Analytics. One is a low traffic site where we do not spend much on monthly advertising, the other is fairly high volume and we spend a lot on Google paid search – to the tune of $30,000/month. So, this is pretty important we find out why.

    We initially were concerned with Enfold’s performance merging of JS and CSS files so they were both turned off.

    Below are the URLs and I’ve submitted the GA user login information with Read & Analyze permissions in the private content section.

    #1118576

    Hi,
    I have taken a look at your site, but I don’t see any errors. I did login to your GA account and saw the errors.
    Please try disabling your Poptin plugin and see if that solves.

    Best regards,
    Mike

    #1118805

    Following up on this and it seems the Poptin exit intent window was creating the issue. Thanks for everyone’s time and efforts.

    #1118816

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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