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Viewing 30 posts - 18,841 through 18,870 (of 35,061 total)
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  • in reply to: Layer sliders disappeared in whole site (Enfold) #1164017

    Hi,
    Thanks for the login, but the typical login: /wp-admin/ is leading to a 404 for me.
    Do you have a hidden login page, or are you blocking some IPs from your login?

    Best regards,
    Mike

    in reply to: Avia Video Player – How can I prevent Loop? #1164014

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Problems with custom font color #1164010

    Hi,
    Thanks for the feedback, I recognize it is two different topics and glad you posted as such, I just happen to find both of them.
    But with such an old version, and so many improvements over the years, I expect an update to solve.
    If my update instructions are not clear we are happy to assist.

    Best regards,
    Mike

    in reply to: Avia Video Player – How can I prevent Loop? #1164005

    Hi,
    Glad this was some help,
    I have tested this in our next update, v4.6.4 and not checking the option to “loop” works with all 3 player options, including “autoplay” but with autoplay videos will be muted.
    2019-12-09-043754
    Shall we close this thread then?

    Best regards,
    Mike

    Hey Thomas,
    I gave this some thought, and first thought of the different elements we have but to match your page and have the images the right size with each book page showing the book info as described, I believe a plugin may be better for you, perhaps like MyBookTable Bookstore by Author Media it supports Amazon links and I saw all of your books are sold on Amazon.
    I found this plugin here, so perhaps there is one you would prefer better.

    Best regards,
    Mike

    in reply to: Problems with custom font color #1163951

    Hi,
    You can use any email address and then just post the user login and the password in the Private Content area.
    I believe these issues could be related to you theme is Enfold v3.8.3 with WordPress v5.3, please see my earlier reply in a different thread to you about this.
    But we are happy to check.

    Best regards,
    Mike

    in reply to: Preferred Lazy Load Solution for Enfold? #1163950

    Hi,
    Sorry for the late reply, It seems that your dev site and live site are the same url.
    Please check.
    Unfortunately, a page such as your /portfolio/ page may be better served by excluding the lazy load because of the javascript the page first loads the incorrect place holders for the images and then there is not enough room for the images when lazyload kicks in.
    But seeing your live site without lazyload will help to see if this is as I recall.

    Best regards,
    Mike

    in reply to: IE11 Problems #1163948

    Hi,
    Please include an admin login in the Private Content area so we can take a closer look.

    Best regards,
    Mike

    in reply to: Masonry-Element, itemprop confusing SEO? #1163947

    Hey eC,
    “itemprop” would not affect seo, Google will grab the title and keywords before following the link to your sub-pages, this is normal for all pages. It is recommended to not overstuff your titles and links with keywords, it is best to let Google naturally find your sub-pages and it’s content.

    Best regards,
    Mike

    in reply to: won’t load pages after front page displayed #1163946

    Hi,
    I took a look at your site and it looks like the change Victoria make has corrected your javascript errors, I do see some 404’s for missing images, please try reselecting them.
    I also see that you may have tried using the “Page Builder by SiteOrigin” plugin, it is why the page /early-life/ looks like code.
    This plugin and Enfold are not a good match, please try using Enfold.
    All of the pages I tested worked fine, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Layer sliders disappeared in whole site (Enfold) #1163943

    Hi,
    I see that you are using Enfold v3.8.3 and WordPress v5.3 these are not expected to work together. You could update your Enfold via ftp, as long as your webhost sets your PHP version to at least 7.
    The easiest and safest way to update is to download the newest version from Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
    Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    If you are unsure of doing this we can assist, but we will need your WordPress login also and your latest version of Enfold that you download from Theme Forest, you can upload to DropBox and add the like in the Private Content area.

    Or you could “roll back” your WordPress version to about 4.98 with the plugin: WP Downgrade and prevent future updates with the plugin: Disable All WordPress Updates
    But this is not a long term solution.

    Best regards,
    Mike

    in reply to: Comments not appearing on blog #1163942

    Hey Andrew,
    Glad to hear you have sorted this out. We will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    Hi,
    Glad to hear, thanks for using Enfold.
    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start a new thread and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Change font-size of customer recommendations #1163939

    Hi,
    Sorry you site is getting this error:
    Failed to load resource: the server responded with a status of 503 ()
    Please check with your webhost.

    Best regards,
    Mike

    Hi,
    Sorry for the late reply, the login details are not working for me, please check.
    So do you mean that you couldn’t find the file at /enfold/js/avia-snippet-cookieconsent.js?

    Best regards,
    Mike

    in reply to: Menu bar disappearing when in blog #1163930

    Hey Emmasfm,
    Thanks for the link to your site, so when I look at your “blog” link in your menu I see a page with no content, so I can’t see any of your “posts” or your settings, to see where your issues are coming from. Enfold is a good blogging form, but we may need to change a few settings.
    The sidebar “Pages” and “Categories” that you don’t want are probably just from the default demo, we can help adjust this for you.
    Please include an admin login in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Contact #1163926

    Hi,
    I took a look at your site and see that your Enfold theme is quite old, you will need to update via ftp and download the newest version from your Theme Forest account.

    The easiest and safest way to update is to download the newest version from Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
    Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Best regards,
    Mike

    in reply to: target #header_meta on scroll #1163925

    Hey jomo5280,
    The “header-scrolled” class only occurs when the “Shrinking Header” is used, so you could use the custom “Header Size” with the “Shrinking Header” or you could use your solution which seems to be working fine.

    Best regards,
    Mike

    in reply to: Menu Items are shown on overview page #1163924

    Hi,
    Sorry for the late reply, and thanks for the login. I took a look at your settings, but I have a concern because many of your setting are not showing, such as your “start page”, “blog page”, WordPress “home page”, “blog page”, your “plugins” and “theme editor” (to see what custom functions are)
    2019-12-08-163511
    I can see you are using the JetPack plugin, so either you have a plugin that is causing a conflict, or you are using a “user ui” plugin. So please try disabling your plugins because there seems to be a conflict somewhere.

    Best regards,
    Mike

    in reply to: Featured Blog Post Image Cropping #1163917

    Hi,
    Sorry for the late reply, and thanks for the login, I believe that your featured images in the Simple Image Sizes plugin are actually one of these:
    featured size
    featured_large size
    both of these say cropping “yes”, please try changing these, and please remember to use the “Thumbnail regeneration” option to see your changes.

    Best regards,
    Mike

    in reply to: Avia Video Player – How can I prevent Loop? #1163902

    Hi,
    Sorry for the late reply, and thanks for the login, so I tested this solution on my localhost, and found that editing the /enfold/config-templatebuilder/avia-shortcodes/section.php only works when the option “Show in lightbox” is selected.
    Otherwise, it seems the command is coming from mediaelementplaye which is a core WordPress script and I couldn’t find where to edit it.

    Best regards,
    Mike

    in reply to: Explorer 11 #1163871

    Hi,
    Sorry for the late reply, it looks like you are using JetPack on this site, which as I recall, has a lazy load option, have you tried disabling JetPack and other plugins?
    Also try with these options on:
    2019-12-08-131056

    Best regards,
    Mike

    in reply to: Footer printing html instead of ALB content #1163861

    Hi,
    Sorry for the late reply, when I checked your page I find this error:

    Failed to load plugin url: /wp-content/plugins/popup-maker/assets/js/mce-buttons.min.js

    2019-12-08-123549
    Please try disabling the popup-maker plugin to see if this corrects the error.

    Best regards,
    Mike

    in reply to: Change name of child theme #1163851

    Hi,
    Sorry for the late reply, I was able to sftp in but I couldn’t get past your htaccess password, please check.

    Best regards,
    Mike

    in reply to: Lightbox overlaying the menu #1163849

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    Hey jpsmetalldesign,
    Thanks for the link, but I’m not sure why you were told this, I scanned your site with VirusTotal and Google’s Safe Browsing, both of which found zero.
    Is your homepage the page you submitted, or do you have a different landing page?

    Best regards,
    Mike

    Hi,
    Sorry for the late reply, for your menu on mobile, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    @media only screen and (max-width: 767px) {
    .responsive #top .av-main-nav .menu-item-avia-special {
        top: -40% !important; 
    }
    }

    For you video controls , I do see them for about one second on load, but not after that. If this is what you mean, please include an admin login in the Private Content area so we can take a closer look.

    Best regards,
    Mike

    in reply to: Header Button and Header over background image #1163828

    Hi,
    Sorry for the late reply, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top #header_main .main_menu {
    	width: 80% !important; 
    }

    After applying the css, Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Main menu with different style on the home page #1163822

    Hi,
    Sorry for the late reply, I issue that I see with your css is there is not enough specificity for the elements on your page to overwrite the theme css, and since this is meant for one page only you need to add the page ID for each of the rules.
    Please note that h3.widget-title should be h3.widgettitle, also I found no .mega_menu_title on this page.
    This css has the specificity needed, note that I created a new line for each rule so it would be easier for you to read and compare to your original css:

    #top.page-id-718 #wrap_all #avia-menu.menu, 
    #top.page-id-718 #wrap_all #footer h3.widgettitle, 
    #top.page-id-718 #wrap_all span.avia-menu-text, 
    #top.page-id-718 #wrap_all .main_menu ul:first-child > li > a {
    font-family:'arial', sans-serif!important;
    text-transform: uppercase!important;
    letter-spacing:1px!important;
    font-weight:normal!important;
    font-size:15px!important;
    text-align: center!important;
    color: red!important;
    }

    After applying the css, Please clear your browser cache and check.

    Best regards,
    Mike

    Hey originalsource,
    Sorry for the late reply and thanks for your screenshots and login, I see your pages look different now than in your screenshots, you don’t that the sidebar menu now, but your color section doesn’t have the gray area now?
    What I believe was happening is when “No minimum height, use content within section to define Section height” is used the image is used to define the color section height, the background video is not. If you are still experiencing this please try choosing a Minimum Height for the color section.

    Best regards,
    Mike

Viewing 30 posts - 18,841 through 18,870 (of 35,061 total)