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  • #935546

    The demo is not working

    I try to install the demo, but it is not working


    I got this error message
    “Importing didn’t work!
    You might want to try reloading the page and then try again”


    The demos are not working. It is not possible to import any demo.

    Again a lot of trouble with enfold themes – can’t be true!!!


    @rafaelmontilla please include ftp access so we can try manually installing the demo.

    Best regards,


    here it is



    Thank you for the info.

    We imported the demo manually. The pages and the overall layout of the demo can now be seen in the site. All you have to do now is upload your own images and make your own adjustments.

    Best regards,


    how long will it take?


    It looks as the demo has been done, please check.

    Best regards,


    yes, Thanks, but the sample images are missing


    This is odd, all of the images are in your ftp folder (\wp-content\uploads\2014\07)
    Would you like us to reset the site and try again from scratch? Or do you want to download them from your ftp folder to use?
    As an alternative, here’s a article on making the images on your server show in the media area without re-uploading: How to Bulk Upload WordPress Media Files using FTP

    Best regards,


    Can you help me with another problem?
    The theme Enfold is not saving the changes.


    Sorry, the login is not working for me now, please check.
    Also please explain a little further what is not saving, css changes, theme option changes, post and page changes?

    Best regards,


    Hi Mike,

    I just tried, it works.



    This is the problem this page http://www.oasisadultdaycare.com/1-principal/ is a copy this one http://www.oasisadultdaycare.com/ but in spanish
    1) It does not show the same in the backend as the frontend
    2) It does not save the changes
    3) It is showing boxed layout, it should show stretched layout as the home page


    Thank you for the login,
    1) I see that you are missing the icons in the icon box, this is due to a file change in WordPress v5.3.1, the dev team has released this fix for the missing icons, please upload the following file via FTP to
    Please save a copy of your old file should you encounter an upload error.
    Then clear your browser cache and any cache plugin, and check.
    2) I was able to change two of the headings, please check.
    3) the layout of both pages are stretched for me, did you already correct this?

    Best regards,


    Thanks Mike!


    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,

Viewing 17 posts - 1 through 17 (of 17 total)

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