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Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeApril 18, 2022 at 1:34 pm in reply to: timeline on mobile does'nt show correctly unless you turn the phone to landscape #1348685Hi,
I see that you are using a caching plugin, please disable it and add this css to the WordPress ▸ Customize ▸ Additional CSS field:@media only screen and (max-width: 989px) { .av-no-preview #avia-timeline-1 ul.avia-timeline-vertical li { padding: 0; } }Best regards,
MikeHi,
Please remove the css above (4/17) so we can get a fresh look at it, it looks like some other css or the image file was changed since I last looked so we will need to re-adjust.Best regards,
MikeHi,
Thanks for the feedback, the lightbox div in the DOM opens outside the Catalog Element, so we could limit it to the specific page like this:#top.page-id-122 .mfp-container button.mfp-arrow { display: none; } #top.page-id-122 .mfp-container img.mfp-img { pointer-events: none; } #top.page-id-122 .mfp-gallery .mfp-image-holder .mfp-figure { cursor: default; } #top.page-id-122 .mfp-bottom-bar .mfp-counter { display: none; }Best regards,
MikeHi,
We will leave this open, perhaps some other users have some experience with some plugins and will share.Best regards,
MikeApril 17, 2022 at 11:27 pm in reply to: Various resolutions on certain devices not auto-adjusting (overlap or cutoff) #1348652Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Do you only want it on the one /forums/ page above the search bar?
I might be able to inject it there with javascript, but I’d need to see the code for the banner and add it to your child theme.
Are you going to want two banners, one for mobile and one for desktop in this spot?Best regards,
MikeHi,
Please try this css in your Quick CSS:@media only screen and (max-width: 1439px) { .mobile-banner { display: block; } .desktop-banner { display: none; } } @media only screen and (min-width: 1440px) { .mobile-banner { display: none; } .desktop-banner { display: block; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeApril 17, 2022 at 11:14 pm in reply to: Bug Video Slider – Dissapear on mobile (responsive options not the issue) #1348647Hey Brixton4G63T,
Thank you for your patience and for the link to your site, I see that you have two sliders, the one with the videos is set to be hidden on mobile with the Element Visibility options, and the one with images only shows on mobile, I have checked with an Android mobile device and the image slider shows correctly.
If you mean that the video slider will not show on a mobile device when it’s Element Visibility options are set to show on mobile and the image slider is set to never show, this is true because background auto-playing videos are blocked by most browsers such as Safari and Chrome, this is the correct behavior, for this the “Fall Back” image option was added when a video is in use:

So you can use the “Fall Back” image option for mobile or use your current image slider for mobile.Best regards,
MikeApril 17, 2022 at 10:48 pm in reply to: Search and close button overlaps when scrolling on menu #1348645Hi,
Please try this code in the General Styling ▸ Quick CSS field or in the WordPress ▸ Customize ▸ Additional CSS field:@media only screen and (max-width: 768px) and (orientation: landscape) { .responsive.av-burger-overlay-active-delayed #top #avia-menu.av-main-nav .menu-item-avia-special { right: -165px; } }After applying the css, please clear your browser cache and check.
This css will move the Search and close button to the right when the mobile menu is open, the landscape width should be correct but feel free to increase it if you wish.Best regards,
MikeHi,
In my research it seems that you can go to Dashboard>forums>all forums and edit each forum and put the banner in the description.
The same answer suggested the plugin alternative: bbp style pack
I don’t have much experience with bbpress and can’t access the admin backend of the plugin here, it’s a custom setup.Best regards,
MikeHi,
Thank you for the feedback and screenshot, but I don’t believe that you have added the custom classes to the code block elements,

and I see that you still have the Element Visibility options set, please disable these.

I believe this will work because if you note from your screenshot the iPad landscape width is 1366px

and the above css is set to 1440pxBest regards,
MikeApril 17, 2022 at 10:00 pm in reply to: Exporting database and importing to new schema does not maintain child settings #1348640Hi,
Thank you for your patience, the Dev Team has reviewed this and writes:
Manipulating the data structure of the serialized array in the database cannot be solved out of the box by a theme.
The serialized character count must be correct.
Thank you for using Enfold.Best regards,
MikeHi,
Thank you for sharing Guenni007,
sldeutsch did this solve your issue?Best regards,
MikeHi,
Thanks for the login, you had an extra bracket in your Quick CSS, I removed it and now it is working, please clear your browser cache and check.Best regards,
MikeHi,
Futura doesn’t seem to be available in Google Fonts, you will need to download it elsewhere and follow our documentation on How to upload custom fonts
Please note the file structure of the font zip file, in most cases you will need to decompress it (un-zip) and remove the sub-directories and extra files so you are left with only the font file and then re-zip and upload to the Custom Font Manager in the theme options.Best regards,
MikeHey ariley,
Thank you for the link to your site, but it is redirecting to the Plesk server login and when I try the WordPress admin login URL it shows a Plesk 404, I believe that your site is disabled at the server level so you will need to ask your host for assistance to get your site back online.Best regards,
MikeHi,
Thank you for your patience, please try this code in the General Styling ▸ Quick CSS field or in the WordPress ▸ Customize ▸ Additional CSS field:.av_header_transparency .logo img.alternate { opacity: 1; padding-top: 62px; } #top #header #header_main .logo { left: 44%; }After applying the css, please clear your browser cache and check.
Best regards,
MikeApril 17, 2022 at 8:11 pm in reply to: timeline on mobile does'nt show correctly unless you turn the phone to landscape #1348628Hi,
Thank you for your patience, and Thank you for the link to your page, please try this code in the General Styling ▸ Quick CSS field or in the WordPress ▸ Customize ▸ Additional CSS field:@media only screen and (max-width: 989px) { .av-no-preview #avia-timeline-1 ul.avia-timeline-vertical li { padding: 0; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Perhaps you have a missing bracket or another error in another part of your css, please include an admin login in the Private Content area so I can check.Best regards,
MikeApril 17, 2022 at 7:53 pm in reply to: After update. The gallery on the desktop is not visible. But it's OK on the mobi #1348625Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thanks for the feedback, do you mean the title in the screenshot in the Private Content area?
Please try this code in the General Styling ▸ Quick CSS field or in the WordPress ▸ Customize ▸ Additional CSS field:.html_modern-blog #main .avia-content-slider .slide-entry-title { font-size: 24px; }After applying the css, please clear your browser cache and check.
Please note that testing with Safari can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.Best regards,
MikeApril 17, 2022 at 4:18 pm in reply to: Updating failed. The response is not a valid JSON response. #1348618Hi,
Thanks for the feedback, on the /en/ site you are getting this errorGET http://www.wlhtex.xyz/en/wp-json/?_locale=user 404 (Not Found) http://www.wlhtex.xyz/en/wp-includes/js/dist/api-fetch.min.jswhile researching this api-fetch.min.js error I found this solution that pointed to updating your nginx config, I don’t know a lot about nginx config so give this a try.
Best regards,
MikeApril 17, 2022 at 4:00 pm in reply to: Using style.css for plugin customisation does not work #1348616Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeApril 17, 2022 at 3:46 pm in reply to: After update. The gallery on the desktop is not visible. But it's OK on the mobi #1348614Hey babyboymik,
Thank you for your patience and the screenshot and the link to your site, to solve your issue with tablet landscape I recommend using a custom class for your banners and custom css with orientation media queries to be more precise than the theme display options. These custom classes could be used for all of your banners sitewide.
For example, mobile-banner & desktop-banner
and an example of media queries would be like this:@media only screen and (max-width: 767px) and (orientation: portrait) { .mobile-banner { display: block; } .desktop-banner { display: none; } } @media only screen and (max-width: 767px) and (orientation: landscape) { .mobile-banner { display: none; } .desktop-banner { display: block; } }But I believe with your large banner if you are going to display your sidebar the minimum width should be 1440px, like this:
@media only screen and (max-width: 1439px) { .mobile-banner { display: block; } .desktop-banner { display: none; } } @media only screen and (min-width: 1440px) { .mobile-banner { display: none; } .desktop-banner { display: block; } }with this setup you should not need to use orientation because there are no tablet that trigger 1440px at landscape, they trigger 1366px.
Give this a try and let us know if it helps.Best regards,
MikeHi,
Thanks for the feedback, it looks like your mega menu is using rows instead of columns, try following our documentation for Creating submenu rows and columns.Best regards,
MikeApril 17, 2022 at 1:43 pm in reply to: After update. The gallery on the desktop is not visible. But it's OK on the mobi #1348609Hey HeeHA,
Thanks for the link to your site, you have a javascript error because jQuery Migrate was disabled in your theme options, I enabled it and now your page works correctly, please clear your browser cache and check.Best regards,
MikeApril 17, 2022 at 1:02 pm in reply to: Using style.css for plugin customisation does not work #1348608Hi,
Thanks for the feedback and the login, I added the css to the top of your child theme stylesheet and clear my browser cache and the change is displaying.
Please clear your browser cache and check.
Please note that testing with Safari can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.Best regards,
MikeHi,
To remove this menu animation for certain pages, such as your example home page, try this css:#top.home #wrap_all #av-burger-menu-ul > li { top:0 !important; opacity:1 !important; }feel free to adjust the page ID “home” to another page if you wish, then after applying the css, please clear your browser cache and check.
Best regards,
Mike -
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