Forum Replies Created
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AuthorPosts
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December 21, 2018 at 6:49 am in reply to: LayerSlider showing 'more videos' when opened in Chrome #1048066
Hi,
Looks like you’re using the Full Width Slider. Please replace it with the Full Screen Slider to make enough room or space for the button on mobile view.
Best regards,
IsmaelHi,
You can keep a layer inside the canvas in the Transitions > Other Settings > Keep this layer panel. Set it to “forever”. So in the demo, it’s probably a background layer set not to transition out of the slider.
Best regards,
IsmaelHi,
Did you add a table using a single column? Did you toggle the screen options? The default behavior of the table is to scroll when the content exceeds the width of the table container.
Best regards,
IsmaelDecember 21, 2018 at 5:25 am in reply to: Testimonials not displaying properly after theme update #1048030Hi,
That is a static link, so it will direct you to the instagram page even when the widget is not working properly. Please check the wp-content > uploads > avia_instagram_cache directory and provide a screenshot of the instagram images inside the folders.
I found out that the images are converted to MS-DOS files instead of their actual image format.
Best regards,
IsmaelHey!
The avia_instagram_cache folders inside the wp-content > uploads directory.
Cheers!
IsmaelHi,
And this might help as well: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-
Try to set the from address to an email address with your domain name so that the sent emails get through without being filtered as spams or invalid.
Best regards,
IsmaelHi,
1.) Try to use a more specific selector:
.responsive #top .av_header_transparency #header_meta { background-color: #41639e; }2.) Did you set the Slider Settings > Layout > Slider Type settings to “Fixed”? Set it to “Full Size” if you want the slider to adjust based on the screen size. Or use theme’s Full Screen Slider element.
Best regards,
IsmaelDecember 21, 2018 at 4:33 am in reply to: Some Titles have changed to Uppercase since the last WP 5.0 update #1048005Hi,
Thanks for the update.
You have to upgrade the theme to version 4.5.2 to get the Gutenberg fixes. Please get back to us after the theme update.
Best regards,
IsmaelDecember 21, 2018 at 4:22 am in reply to: 2 columns on mobile jumping on one side not the other? #1048002Hi,
Thanks for the update.
I can’t seem to reproduce the issue on my end. This is what I see on mobile view:
// https://imgur.com/a/vzyGo6a
Could you give us a screenshot of the issue?
Best regards,
IsmaelHey SarahKay09!
Thank you for using Enfold.
You may need to create a copy or a clone of that section, toggle the screen options and then use an image that is specifically resized for mobile view. We can resize the background image using css but as you already know, it will either distort the image or create gaps around the slider container.
Cheers!
IsmaelHi,
Wrap the text in span tag, add in a unique class attribute like so:
<span class="whatsapp-text">TEXT MESSAGE</span>… and then add this css code:
.whatsapp-text { height: 80px; line-height: 80px; }Best regards,
IsmaelHi,
Performance optimizations are usually enabled when you’re completely done with the site, not while you’re working on it. Just enable the file compression back once you’re finished with the customizations or css modifications.
Best regards,
IsmaelDecember 21, 2018 at 4:02 am in reply to: AnimateIT doesn't work with "image with hotspots" #1047994Hey Jerome,
Thank you for using Enfold.
The site is currently down. Did you transfer it? Please note that we don’t provide support for third party plugins as stated on our support policy. You may need to contact the plugin authors for additional help.
Best regards,
IsmaelHi,
Put the image element inside a column and then apply a negative left margin value to that column to pull it towards the left, outside of the main box container.
Best regards,
IsmaelHi,
Put the image element inside a column and then apply a negative left margin value to that column to pull it towards the left, outside of the main box container.
Best regards,
IsmaelHi,
Thank you for using Enfold.
The box overlay is comprised of an html layer with white background and on top that layer is a transparent image layer, some text layer and an html button.
Best regards,
IsmaelHey Ikyo,
Thank you for using Enfold.
We released a compatibility patch for those issues. Please upgrade the theme to version 4.5.2.
Best regards,
IsmaelDecember 20, 2018 at 10:40 am in reply to: Since Updating and WP5.1 – Adv Layout editor is blank #1047623Hi,
You don’t have to install the plugin once the theme is upgraded to version 4.5.2. That version is available now.
Best regards,
IsmaelDecember 20, 2018 at 10:40 am in reply to: Since Updating and WP5.1 – Adv Layout editor is blank #1047622Hi,
You don’t have to install the plugin once the theme is upgraded to version 4.5.2. That version is available now.
Best regards,
IsmaelDecember 20, 2018 at 10:37 am in reply to: Fullwidth Easy Slider Caption Align Center Bottom #1047621Hey Stefano,
Thank you for using Enfold.
There is a “Caption Positioning” settings in the sliders’ Captions panel. Have you tried to adjust that option?
Best regards,
IsmaelHi,
The folders are still there when I checked. I found out that the images are converted to MS-DOS files instead of their actual image format. That’s odd. Please delete the theme folder and get a fresh copy of it from your themeforest account.
Best regards,
IsmaelHi,
Did you copy the code from your email? Please copy it directly from the forum. Some of the characters were probably converted to their html entity code.
Best regards,
IsmaelDecember 20, 2018 at 10:06 am in reply to: Inserting Google Captcha in the Enfold contact form #1047613Hi,
@farrdesign79: Are you using recaptcha V2?@Nik: Alright. Make sure that you’re using V2 and don’t forget to add your site in the domain list field.
Best regards,
IsmaelHi,
You can’t remove the existing codes because it will break the theme. You have to insert you own modification somewhere in that file.
Best regards,
IsmaelHi!
Can we take a look at the site? We need to inspect the elements again because this is a very old issue and I”m not really sure if the behavior is still the same. Please make sure that the site is running on Enfold version 4.5.2.
Regards,
IsmaelHey scriptorium,
1.) Did you add that modification directly in the productslider.php file? You can use this filter to enable shortcodes in your child theme or allow the parent shortcode files to be overridden.
// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
2.) One of the reasons those parameters are not listed because users ought to use the Advance Layout Builder and not tinker with the shortcodes directly. A simple way to know which parameters are required is when they’re not filled in when you insert the shortcode. The docs might help.
// https://kriesi.at/documentation/enfold/
3.) I don’t really see any issue with that.
4.) Are you referring to the slider interval? There is an interval parameter.
Best regards,
IsmaelDecember 20, 2018 at 9:24 am in reply to: Redering Issues in Chrome / Windows / Wide Layout Issues #1047604Hi,
Thank you for using Enfold. And sorry for the late response.
1.) You can use the image element instead and add the text block for the caption.
2.) What do you mean by “card element”? Could you give us a screenshot?
3.) I haven’t seen that issue before. According to the forums, it is cause by a certain kind of font. Please try to use another font or add this code in the functions.php file.
add_action('wp_footer', 'avf_script_remove_sep'); function avf_script_remove_sep(){ ?> <script type="text/javascript"> $(document).ready(function() { $("body").children().each(function() { $(this).html($(this).html().replace(/
/g," ")); }); }); </script> <?php }// https://stackoverflow.com/questions/41555397/strange-symbol-shows-up-on-website-l-sep/45822037
We don’t usually entertain multiple inquiries on the same ticket or thread because it gets quite confusing for other users who are looking for same answer. One ticket/thread for each inquiry is preferred. Thank you for understanding.
Best regards,
IsmaelHi,
We would like to apologize for the late response. I checked the page but I don’t see the button anywhere. Did you remove it? Please provide a link to the page with the button. There is a “Colors” panel in the button’s edit panel. Have you seen those options? Set the Button Color to “Custom Color” and you’ll be able to select a font color manually.
Best regards,
Ismael -
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