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Hi,
Thanks for the update. The server is refusing the connection, so it seems like our location are being blocked. (see private field)
Please contact your hosting provider and ask them if there are any security options that are preventing us from accessing the file server. You can find our locations in the following page.Best regards,
IsmaelMarch 11, 2019 at 4:47 am in reply to: White space below Colour Sections (on Mobile Devices) #1077201Hi,
Thanks for the update.
Can you give us a screenshot of the area that you’re trying to remove? Please upload the screenshot to imgur or dropbox.
Best regards,
IsmaelHi,
Thanks for the update.
We replaced the layer slider shortcode with the designated builder element to correct the layout issue. Please remove the browser cache before you check the page again.
Best regards,
IsmaelMarch 11, 2019 at 4:38 am in reply to: What Plugin i can install for hyphenation with Enfold? #1077197Hi,
Are you using a Chrome browser? The hyphen property is not supported by major browsers including Chrome, so it won’t work there.
// https://caniuse.com/css-hyphens/embed
Use this css property instead.
// https://www.w3schools.com/cssref/css3_pr_word-wrap.asp
Best regards,
IsmaelHi,
The problem is that you don’t have all the elements for a post page when using the builder to create posts.
Yes, that is correct. The default post elements are not available as a builder element or shortcode. You have to switch to the default editor if you want to see the default post layout.
Best regards,
IsmaelMarch 11, 2019 at 4:13 am in reply to: Contain content within Grid row to sit within site container #1077193Hi,
Thank you for using Enfold.
You can apply the “Maximum Container width” value to be the maximum width of the grid container and then set its margin to “0 auto”, so it perfectly aligns with the default container. Have you tried that?
For example, assuming that there is only 1 grid element in the page, you can use this code:
#av-layout-grid-1 { width: 1410px; margin: 0 auto; background: red; }You can replace the generic selector with the element’s Section ID or enable the custom css class field.
Best regards,
IsmaelMarch 11, 2019 at 4:02 am in reply to: Fullscreen slider's initial fade reducing pagespeed insight score (I think) #1077188Hi,
Thanks for the update.
Have you tried installing a cache plugin, or did you optimize the site yet? Optimizing the site should decrease the delay for the initial useful paint or rendering. It’s not necessarily connected to the fade in effect. This article about site speed optimization should help.
// https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow
Best regards,
IsmaelHey Munford,
Thank you for using Enfold.
Use this css code to move the caption overlay underneath the image on mobile view.
@media only screen and (max-width: 767px) { #top #wrap_all .av-caption-style-overlay.av-flex-size .av-masonry-entry.av-masonry-item-with-image .av-inner-masonry-content { position: relative; top: 0; left: 0; right: 0; bottom: 0; display: block; height: auto; width: auto; background: rgba(0,0,0,1); } }Best regards,
IsmaelHi,
The portfolio category page template is actually using the portfolio grid element, not masonry, so you can’t move the title at the center of the image. That option is not available by default. This is possible but you have to modify the template-portfolio_entries.php file. Unfortunately, we won’t be able to help you with that.
Best regards,
IsmaelHi,
Thanks for the update.
Can you provide the whole content of the file or modification? Please post it on pastebin. We’ll check this again afterwards.
Best regards,
IsmaelHi,
Thanks for the update.
You forgot to close the strong tag inside the special heading element.
<strong>Mega Events Auctions - Auction TimelinePlease be careful with html tags because it could break the entire layout of the page.
Best regards,
IsmaelHi,
We would like to apologize for the confusion and for the lack of explanation. There is an error related to the page preloader, so we had to disable that option temporarily. The site is loading consistently now but there are a few errors remaining. Have you tried disabling the plugins again?
Best regards,
IsmaelMarch 8, 2019 at 1:03 pm in reply to: Implementation of GDPR compliant Google Analytics tracking #1076341Hi,
Thanks for the update. Glad that we’re able to clarify some things out.
And regarding your other question, it doesn’t really matter which snippet you’re using. The theme just renders the snippet inside the head tag, nothing else. Either of the library should work. The anonymization and opt out implementation is the same for both libraries if that is what you’re asking.
analytics: https://developers.google.com/analytics/devguides/collection/gtagjs/user-opt-out
gtag: https://developers.google.com/analytics/devguides/collection/analyticsjs/user-opt-outBest regards,
IsmaelHi,
Thanks for the update.
We defined the height of the tab images and then disabled the Performance > File Compression settings temporarily. It should be adjusted now.
Best regards,
IsmaelHi,
This data is being transmitted when you click on the submit button, so the ga function is working properly. (see private field)
You may need to wait for a while to see the results in your google console. If you don’t see anything, it’s possible that something is wrong with your goal configuration or they don’t coincide with the onclick handler that we created. Unfortunately, we won’t be able to check that without logging in to your gmail account.Best regards,
IsmaelHi,
You’re most welcome. You can keep that code in the Quick CSS field temporarily until we find a better solution. We’ll close the thread now.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for using Enfold.
We can adjust the number of columns on iPad view, but it requires direct modification of the timeline script in the config-templatebuiler > aviashortcodes > timeline > timeline.js file. Look for this code around line 93:
breakpoint: 989,Set the breakpoint value to 1025:
breakpoint: 1025,Don’t forget to toggle the Performance > File Compression settings after the file adjustment.
Best regards,
IsmaelHi,
Thanks for the update.
Use this css code to adjust the height of the iconbox content.
.home #av_section_1 .iconbox_content { min-height: 591px; }Or just make sure that the size of the images and the length of the content are the same.
Best regards,
IsmaelMarch 8, 2019 at 12:11 pm in reply to: How to put title and date above featured image on post? #1076316Hi,
Great! Glad we could help. Please don’t hesitate to open a new thread if you need anything else.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for using Enfold.
The following filter should disable the theme’s custom events template.
remove_action('tribe_events_template', 'avia_events_tempalte_paths', 10, 2);Add it in the functions.php file and let us know if the RSVP feature shows up.
It’s possible that an action hook is missing in the template that we are not aware of.Best regards,
IsmaelHi,
Thanks for the update.
We can’t reproduce the issue on a browser emulation, but this css code might help.
@media only screen and (max-width: 767px) { .avia-fullscreen-slider .avia-slideshow[data-image_attachment="fixed"]>ul>li { background-attachment: scroll; background-size: cover; } }Please don’t forget to toggle the Performance > File Compression settings. Are you checking it on Safari?
Best regards,
IsmaelHi,
It might be possible but the header should be enabled because the menu as @victoria pointed out is inside the header container.
Best regards,
IsmaelHi,
Thanks for the update.
We check the pages but we can’t figure out what causes the menu to look that way when the real state listing page is in view. This may not change anything, but we notice that the site is using an older version of the theme, 4.0.7. Please upgrade the theme to version 4.5.4.
If possible, please contact the plugin authors for additional help.
Best regards,
IsmaelHi,
Thank you for the clarification.
The “Visibility” settings works properly on our end, so there must be something in your installation, perhaps a plugin, that is causing the issue. We don’t see any errors in the browser console either. Have you tried to disable the plugins temporarily?
Best regards,
IsmaelHi,
The title should display below the image by default if you’re using the Image element. Which element are you using?
Go to the Media > Library panel and click on the image. In the attachment details modal, make sure that the title field is filled.Best regards,
IsmaelHi,
Thanks for the update. Please adjust the css code a bit.
@media only screen and (max-width: 767px) { .gform_wrapper .gform_body #gform_fields_4 li>.ginput_container, .gform_wrapper .gform_body #gform_fields_9 li>.ginput_container, .gform_wrapper .gform_body #gform_fields_5 li>.ginput_container, .gform_wrapper .gform_body #gform_fields_3 li>.ginput_container, .gform_wrapper .gform_body #gform_fields_12 li>.ginput_container, .gform_wrapper .gform_body #gform_fields_14 li>.ginput_container, .gform_wrapper .gform_body #gform_fields_8 li>.ginput_container { width: 100% !important; float: left !important; margin-left: 0px !important; margin-bottom: 3% !important; } }Best regards,
IsmaelHi,
The very last menu item before the blue button has a margin.
li#menu-item-27 { margin-right: 260px; } @media only screen and (max-width: 1343px) li#menu-item-27 { margin-right: 170px; }Did you add that code? The adjustment of that margin causes the menu item to shift.
Best regards,
IsmaelHi,
Thanks for the update.
1.) You can use this css code to decrease the logo size.
@media only screen and (max-width: 767px) { .responsive #top .logo { width: 60%; } }2.) Did you remove the rss feed widget? It’s not in the footer container.
Best regards,
IsmaelMarch 8, 2019 at 10:48 am in reply to: Single Product Site: «Zusätzliche Informationen» not for mobile optimized #1076284Hey marco_b,
Thank you for using Enfold.
1.) Use this css code to move the second column below the first one.
div table.shop_attributes th { width: auto; display: block; }2.) Where is the “reset selection” button located? We can’t find it anywhere in the page. Please provide a screenshot using imgur or dropbox.
Best regards,
Ismael -
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