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Hey dq-8,
Thank you for using Enfold.
1.) Are you using the embed version of the url? That is not going to work with the video element. You have to use the default url. Unfortunately, it doesn’t support the youtube nocookie domain.
2.) There is an available shortcode that will allow users to opt out of the GA tracker.
[av_privacy_google_tracking]Just add it anywhere in the page. More info about GA anonymization.
// https://developers.google.com/analytics/devguides/collection/analyticsjs/field-reference#anonymizeIp
Best regards,
IsmaelHi,
Looks like the connection to your site is timing out during the demo import. Please enable the error logs so that we can see what’s going wrong during the import process.
// https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG
I think what Studiohf was trying to say was that the link that Richard kindly sent doesn’t work:
That section has been transferred in the following page.
// https://kriesi.at/documentation/enfold/import-demos/#manual-demo-import–using-xml-files-
Best regards,
IsmaelHey Oliver,
Thank you for using Enfold.
This css code should help decrease the width of the caption container.
.responsive .avia-fullscreen-slider .caption_container { height: 100%; max-width: 80%; }The default maximum width value is the same as the value set in Maximum Container Width option.
Best regards,
IsmaelHi,
Thanks for the update.
We can’t reproduce the issue described in the screenshot. Is this fixed? Have you tried using a different size settings for the masonry element?
Best regards,
IsmaelHi,
Thanks for the update.
The login credentials are invalid. Please check it carefully. I also noticed that the page markup is minified. Did you toggle the minification, or purge the cache after adding that code?
Best regards,
IsmaelHi,
Thanks for the update.
The recommended size is 845x321px, which is the specified dimension of the “entry_with_sidebar” thumbnail.
Best regards,
IsmaelHey Daniel,
Thank you for using Enfold.
That script is no longer valid. Please use the plugin instead.
Or include the FTP details in the private field so that we can implement the beta version of the reCAPTCHA widget.
Best regards,
IsmaelHey schweg33,
Thank you for using Enfold.
Could you give us a link to the actual pages with the issue? I checked the “Portrait” and the “Team” page but they look different from the screenshot.
Best regards,
IsmaelFebruary 13, 2019 at 5:01 pm in reply to: Spam E-Mails without mandatory fields are being sent via Enfold contact form #1066537Hi,
How is it possible, that a form is being sent WITHOUT filling out the mandaytory fields as defined in Enfold?
I explained that in the previous thread.
// https://kriesi.at/support/topic/receiving-spam-through-contact-form/#post-918851
Unfortunately, we can’t do much about that aside from installing the reCAPTCHA plugin.
Best regards,
IsmaelFebruary 13, 2019 at 4:56 pm in reply to: Background image in Alternate Content disappers after activation CSS-aggregation #1066534Hi,
Thanks for the update.
We can’t reproduce the issue on our own installation, so it’s probably a plugin conflict or something in your server configuration. We also noticed that the site is not using the latest version of the theme. Please upgrade the theme to version 4.5.3 and deactivate the plugins temporarily.
Best regards,
IsmaelHi,
Thank you for the update.
I can’t reproduce the issue on my end. Clicking on the “Tours” button or the “Tours” link in the main menu always takes me to the “Tours” section without scrolling up. Where are you checking this? Which browser and OS?
Best regards,
IsmaelFebruary 13, 2019 at 12:26 pm in reply to: Painfully slow checkout [ Enfold / WooCommerce ] #1066455Hey aprons,
Thank you for using Enfold.
Have you tested the checkout process on a default theme? I tried to login but the credentials above are invalid. Please check it carefully.
Best regards,
IsmaelFebruary 13, 2019 at 12:22 pm in reply to: Enfold Ipad view & Ipad Pro Displays Empty place #1066453Hi,
Thanks for the update. The screenshot no longer exists, so we can’t see the issue. Could you upload it again?
Best regards,
IsmaelFebruary 13, 2019 at 12:11 pm in reply to: using different logos on individual pages – old php solution no longer works #1066448Hi,
The code or filter is still commented out. You should remove the opening comment tag /* and the closing */. I tried to edit it from the Appearance > Editor panel, but I’m getting errors.
Best regards,
IsmaelHi,
Thanks for the update.
I edited the EN version of the page and set the Layout > Header Sichtbarkeit und Transparenz to “Transparent Header”. That was the only difference between the two.
Best regards,
IsmaelFebruary 13, 2019 at 6:45 am in reply to: Spam E-Mails without mandatory fields are being sent via Enfold contact form #1066294Hi,
I would like to apologize for the late response.
In the previous thread, I asked for the WP and FTP details or the access to your file server. Please include the FTP details in the private field along with the v2 and v3 keys for the reCAPTCHA widget that we will be installing in the site. You can get those keys from the Google reCAPTCHA admin console.
// https://www.google.com/recaptcha/admin/site/
Best regards,
IsmaelHi,
Thanks for the update. I would like to check the settings and the theme files, but I get a 503 service error in the login page. Did you modify the theme in any way?
Best regards,
IsmaelHi,
Yes, it’s possible but you have to use the advance layout builder for your posts. You can then use posts elements such as magazine, blog posts, masonry etc, in place of the default related section.
Best regards,
IsmaelFebruary 13, 2019 at 5:46 am in reply to: Enfold 4.5.3: Fullwidth Slider Video returns [object Object] on Mobile #1066257Hi,
Thanks for the update.
The default login url “wp-admin” or “wp-login” is not working. Did you change the login url? Please add it in the private field.
Best regards,
IsmaelFebruary 13, 2019 at 5:27 am in reply to: Avia form problem, the section disappear after updated the page #1066246Hi,
Thanks for the update.
The is still running on an old version of the theme, 4.4.1, which is not compatible with the new block editor. You have to upgrade the theme to version 4.5.3 manually via FTP because the automatic update or script is not going to work on the current version.
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
After the update, go to the Enfold > Theme Options panel and then set the “Select Your Editor” settings to “Classic Editor”.
Best regards,
IsmaelHey ilogicltd,
Thank you for using Enfold.
In that case, you have to specify the stack order of the sections manually.
div#av_section_5 { margin-top: -50px; z-index: 1; position: relative; } div#av_section_4 { z-index: 3; position: relative; }Right now, we are using default selectors (#av_section_5, #av_section_4) of the color sections, but you can change that by filling in the Section ID field.
More info about the Section ID and the color section as a whole: https://kriesi.at/documentation/enfold/color-section/#color-section-with-100-content-width
Best regards,
IsmaelHi,
Thank for the update. The provided credentials for the WP and FTP are invalid though. Please check the info carefully and include the reCAPTCHA site/secret key in the private field.
For new inquiries, please open a new thread. Thank you.
Best regards,
IsmaelFebruary 13, 2019 at 5:09 am in reply to: The theme (Enfold) made website not work any more #1066239Hi,
You’re actually uploading the whole theme package including the documentation files, licenses etc. Please extract the actual theme or Enfold zip file from the theme package (hemeforest-4519990-enfold-responsive-multipurpose-theme.zip) and upload that one. Have you tried that?
Best regards,
IsmaelHi,
They are deregistering the WP core script wp-mediaelement, which then breaks the enqueuing of Views assets.
Yes, that is true. We actually added a filter in case something like this happens.
add_filter( 'avf_enqueue_wp_mediaelement', 'avia_always_load_mediaelement', 10, 2); function avia_always_load_mediaelement($condition, $options) { $condition = true; return $condition; }Just add it in the functions.php file. That filter will force the wp-mediaelement to load regardless of the theme’s requirements.
Best regards,
IsmaelHi,
Thanks for the update.
That is a valid solution and is actually the same as manually editing the thumbnail in the functions.php file or using the Simple Image Size plugin. The default set width of the “entry_with_sidebar” thumbnail is 845px, and the crop parameter is actually disabled by default, so I’m not sure why that code works and not the default configuration. Anyway, I’m glad that you found a working solution.
Thank you for your patience. Have a nice day.
Best regards,
IsmaelHi,
No problem. Please feel free to open a new thread if you need anything else.
Have a nice day.
Best regards,
IsmaelFebruary 13, 2019 at 4:59 am in reply to: Error Enfold with plugin ‘Salon Booking WordPress Plugin’ #1066225Hi,
@Maureen van Goethem, @onepresto
The plugin is using the “display_post_states” filter and it is returning a null value instead of an array. Please pass that information to the plugin authors. We had to override that filter in the theme. Please edit the config-gutenberg > class-avia-gutenberg.php file, look for this code around line 195:
add_filter( 'display_post_states', array( $this, 'handler_display_post_states'), 99, 2 );Set the priority from 99 to 5:
add_filter( 'display_post_states', array( $this, 'handler_display_post_states'), 5, 2 );
@onepresto: I have already added this in your installation.Best regards,
IsmaelHi,
Alright. I’m sorry if we can’t be of much help this time. Please don’t hesitate to open a new thread if you need anything else. We’ll close this one for now.
Have a nice day. And thank you for using Enfold.
Best regards,
IsmaelFebruary 13, 2019 at 4:33 am in reply to: Overlapping sections with negative margin on mobile devices #1066216Hi,
Thanks for the update.
The test page doesn’t exist or is not found even if I’m logged in. Did you remove that too?
Best regards,
Ismael -
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