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Hi,
Yes, we can see it now. Didn’t realize it’s a tab section because we’re so focused on the togglers. The id of that toggler is 26, but even if you manage to open it using that link, you won’t be able to see it because the tab section is set to open the first tab initially. Unfortunately, you can’t combine the anchors of the toggle and tab section elements.
Best regards,
IsmaelHi,
It’s still redirecting to WordPress.com. Please ask their happiness engineers or support to help you disable the redirect so that we can login to the site using the above credentials. Did you pay for a site redirect? Make sure that the custom domain is set as the primary instead of the wordpresscom domain.
// https://en.support.wordpress.com/site-redirect/#disabling-redirect
Best regards,
IsmaelHi,
Glad it works.
Try to install an https plugin like the ones listed below.
// https://wordpress.org/plugins/wp-force-ssl/
// https://wordpress.org/plugins/really-simple-ssl/These plugins should convert every http to https.
Best regards,
IsmaelHi,
Thanks for the update.
The slider displays now but you may find a few quirks because it’s not really intended to work inside a hotspot tooltip.
Best regards,
IsmaelHi,
We reactivated the file compression settings to regenerate the database entries. Please check them again. We also noticed that there are outdated template overrides in your child theme such as the header.php file. Please get fresh copies of those files from the latest version of the parent theme and redo the modifications.
Best regards,
IsmaelHi,
There is no option in the layer slider that can do that by default. You have to create a custom script like the one suggested in the stackoverflow thread. Or try this one.
// https://www.w3schools.com/css/css_tooltip.asp
Best regards,
IsmaelHey!
Yes, we know the issue. The screenshot doesn’t really explain what the plugin is doing, or why it conflicts with the masonry element. Please contact the plugin authors for additional help.
Regards,
IsmaelHi,
Looks like you’re not using WordPress when you tested the code in your localhost. And the sql queries don’t really conform with the structure of a WP database. There is a standard way or method of using AJAX in WordPress. You can learn more about that in the following article.
// https://www.smashingmagazine.com/2011/10/how-to-use-ajax-in-wordpress/
Unfortunately, what you’re trying to create is beyond the scope of support and it’s not something we can help you with. Please hire a freelance developer or contact our partner, Codeable.
Best regards,
IsmaelHi,
Seems to work when we use a gmail account, so it’s probably an issue with your email server. Please follow the troubleshooting steps provided in the documentation above. (see private field)
Best regards,
IsmaelHi,
Thanks for the update.
This css code should help constrain the height of container when lightbox is activated or visible.
.mfp-zoom-out-cur, .mfp-zoom-out-cur #wrap_all { height: calc(100vh - 90px) !important; overflow: hidden; } .mfp-bg, .mfp-wrap { max-height: 100vh !important; overflow: hidden; }Best regards,
IsmaelHi,
The screenshots are not public or accessible. Please post the screenshots on imgur or dropbox. Which mobile device are you using?
Best regards,
IsmaelHi,
Thanks for the update.
We managed to access the dashboard but couldn’t edit the files through the Appearance > Editor panel. Please post the file server or FTP details in the private field.
Best regards,
IsmaelHi,
Thanks for the update.
You can use this css code to move the slider dots downwards and outside the slider container.
.avia-layerslider, .ls-fullscreen-wrapper, .ls-wp-container, .ls-wp-container .ls-gui-element, .ls-wp-container .ls-gui-element .ls-bottom-slidebuttons { overflow: visible !important; } #top div .avia-layerslider .ls-fullwidth .ls-bottom-slidebuttons { top: 13px !important; }Best regards,
IsmaelHi,
The following thread should help. Just copy the snippet to render the sub categories.
Best regards,
IsmaelHi,
We can’t access the file server. Please ask your hosting provider if they can generate an FTP account for you.
Best regards,
IsmaelHi,
It’s not displaying because its being covered by the other sections, which have their own backgrounds. You have to apply the background directly on the sections or set the section background to transparent so that the html background shows through.
Best regards,
IsmaelHi,
The admin_ajax.php file is not accessible on incognito mode or is failing because it is not recognizing the nonce as valid. Not sure why though.
/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 403 (Forbidden)Please edit the config-templatebuilder > aviashortcode > av-helper-masonry.php file, then remove the following code around line 112:
if( check_ajax_referer('av-masonry-nonce', 'avno') );Best regards,
IsmaelHi,
What do you mean by “register card module”? There is no element or shortcode in the builder with that name. A screenshot will probably help.
Best regards,
IsmaelHi,
Thanks for the update.
We were able to add the gallery element or shortcode at the very bottom of the post. Is that what you need? (see private field)
We used the shortcode generator or wand to add the shortcode.Best regards,
IsmaelHi,
Please continue here: https://kriesi.at/support/topic/google-pagespeed-lange-ladezeiten-von-ressourcen-fonts-entypo-fontello-woff/
Best regards,
IsmaelHey Kai,
Thank you for using Enfold.
According to the docs, we have to add the font-display property so that the browser can decide how to load or swap the fonts.
// https://developers.google.com/web/updates/2016/02/font-display
In this case, we need to apply that property to the font icons. Please edit the config-templatebuilder > avia-templatebuilder > php > font-manager.class.php file, look for this code around line 507:
$output .=" @font-face {font-family: '{$font_name}'; font-weight: normal; font-style: normal;Replace it with:
$output .=" @font-face {font-family: '{$font_name}'; font-weight: normal; font-style: normal; font-display: swap;Best regards,
IsmaelHi,
Glad to hear that it’s fixed. We usually respond within 24 hours but we do get a lot of inquiries lately, so please forgive us if the replies are a bit delayed. It would also help if the inquiries are posted in English because we don’t have that many German speakers in the team.
Best regards,
IsmaelHi,
We would like to apologize for the late response. We would like to implement the changes but the current user account is not an admin, so we are not able to change the settings or add the modifications. Please set the user role to admin so that we can edit the site. Make sure that the Appearance > Editor panel is accessible in case we needed to edit the files.
Best regards,
IsmaelHi,
What do you mean by “highlighted”? Did you add a background color to the column? Unfortunately, you can’t hide the timeline description on initial load. This is possible but it will require modification that is beyond the scope of support.
Best regards,
IsmaelHey Dameon,
Thank you for using Enfold.
The “Image Link” has to be set to the second option in order for the custom link to work. That option will disable the lightbox.
Best regards,
IsmaelHi,
The header.php file in the child theme has been modified as @victoria mentioned. You have to delete that file, get a fresh copy from the latest version of the parent theme and then readd the modification.
Best regards,
IsmaelHi,
We don’t have access to that email directly. Please post the user account details in the private field as @rikard suggested.
Best regards,
IsmaelHi,
We don’t see that extra scroll bar on Opera or Chrome Windows 7. Which browser are you using?
Best regards,
IsmaelHi,
It seems to be working properly on a browser emulation. We are not really sure why it wouldn’t work on an actual iOS device. You may need to use the plugin for now because the theme’s parallax effect is not intended to work on mobile devices, which is why it’s disabled in the first place.
Best regards,
Ismael
