Mobile Menu - Not Showing Drop Down (sub pages) - Support | Kriesi.at

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September 5, 2017 at 6:49 pm #848278

So Evolve
Participant

We are having issues with menus on mobile enfold sites. The menu is not providing the drop down pages.

Home

Home

Even our own main site is having these problems…

Home

What are we missing in our setup or how to we correct this problem… I think it is happening on every site we are using Enfold.

Avery

September 6, 2017 at 5:14 pm #848759

Victoria
Inactive Moderator

Hey So Evolve,

This a known issue, the fix is coming soon. Meanwhile, here is a thread about it with a few temporary fixes
https://kriesi.at/support/topic/sub-menu-do-not-appear-in-mobile-menu-since-4-1/

If you need further assistance please let us know.
Best regards,
Victoria

September 6, 2017 at 7:57 pm #848821

So Evolve
Participant

I’ve tried each of the temp fixes with zero success. I’m sure you are aware of the severity of this issue as over 65% – 80% of our clients are using mobile devices to search out our clients.

We could use a ETA on this major issue being fixed so we can map out a permanent solution if required.

Thanks for your assistance.

Avery

September 7, 2017 at 10:58 pm #849302

Basilis
Inactive Moderator

Hi,

The release will be published soon, as there are many changes and fixes that Kriesi is working at.
The solution that Victoria suggested does work for now, as we have implemented for other users also.

Best regards,
Basilis

September 7, 2017 at 11:12 pm #849311

Photoviews7
Participant

My mobile display is a mess, images not showing, menu’s not working, sizes of images are either too big or too small.
The last update was a no go.

September 8, 2017 at 10:57 am #849527

Nikko
Inactive Moderator

Hi,

Try flushing out cache, as it might be causing the issue.

Best regards,
Nikko

September 8, 2017 at 4:51 pm #849641

So Evolve
Participant

Nikko,
Hey, FYI your groups support has always been tops, but this response was the worst! “try flushing your cache” is a quick BS answer to a big problem with the enfold theme.

Please provide an update as to when this will be fixed. I do believe you have a lot of theme users that are having this MAJOR problem and need to know status for a Fix!!!!!!!!!!!!!!!!!!!!!

Avery

September 9, 2017 at 8:29 am #849884

Rikard
Keymaster

Hi Avery,

Please see private.

Best regards,
Rikard

September 12, 2017 at 7:18 pm #851203

So Evolve
Participant

This reply has been marked as private.

September 13, 2017 at 6:42 am #851380

Rikard
Keymaster

Hi Avery,

The process would be the same as updating manually via FTP, you can find instructions here: http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

September 15, 2017 at 10:11 pm #852693

So Evolve
Participant

This version does offer the submenus but they are showing transparent…
We were able to remove “Quick CSS” on one project but everything else is showing up Transparent

What’s the fix

Avery

September 15, 2017 at 11:09 pm #852715

goldengate415
Participant

This has been “coming soon” for months now. This is like waiting for paint to dry. Disappointed in Enfold. :(

September 15, 2017 at 11:59 pm #852739
geckonia
Participant
I’m confused… I see a new empty burger menu on my site (three lines below my menu items) that wasn’t there before… how do I make it go away? And now I have no menu whatsoever on my mobile version.
The file linked in that tread Victoria pointed us to has expired.
- This reply was modified 7 years, 1 month ago by geckonia.
September 19, 2017 at 5:07 am #853670

Ismael
Moderator

Hi,

We are having issues with menus on mobile enfold sites. The menu is not providing the drop down pages.

Are you referring to the “Services” menu item? The menu contains empty mega menu columns and by “empty”, I mean that the columns do not contain sub menu items. Please note that the new menu script will not render empty mega menu columns. You have to add a sub menu item to it. Do not treat the mega menu columns as actual menu items, only use it to separate group of menu items. We know that this is not how it works before but these changes are necessary to improve the menu.

Best regards,
Ismael

September 19, 2017 at 12:18 pm #853808

magpie6
Participant

Do you have an estimated date for this issue to be fixed please?
In the meantime, should we be implementing the temporary solutions?

September 20, 2017 at 7:06 pm #854534

So Evolve
Participant

This reply has been marked as private.

September 21, 2017 at 2:12 pm #854865

Victoria
Inactive Moderator

Hi So Evolve,

I totally feel your pain and all of the above is reasonable. The code with the fix is in the repo already, but I don’t have the ETA for when it is released. Please bare with us and sorry for all the inconvenience.

Best regards,
Victoria

September 25, 2017 at 5:41 pm #856621

So Evolve
Participant

This reply has been marked as private.

September 26, 2017 at 9:24 pm #857144

Basilis
Inactive Moderator

Hi,

We are still working on that fix and some more stuff that have to be done.
We appreciate your patience – if you still in huge rush and cant wait we can try send some of the code but as it is not fully tested, we keep our promises low.

Best regards,
Basilis

September 27, 2017 at 3:06 am #857227

edgelogos
Participant

Any updates I just did this update and now I’m sorry I did. We have sub-menus. I need them, Our site is large.

So what do I do now? Revert? meaning now I can’t even run my online store. This is quite pathetic considering this is like 2017 and MOBILE IS EVERYTHING.

September 27, 2017 at 8:44 am #857369

Rikard
Keymaster

Hi Alisa,

I replied to your other thread already, let’s keep communicating in that for your problem.

Best regards,
Rikard

October 4, 2017 at 1:38 am #859850

So Evolve
Participant

This reply has been marked as private.

October 4, 2017 at 3:53 am #859864

spidercreations
Participant

It’s now been another week. With respect, this needs to be fixed soon. The temporary fix quelled my clients for about a week until they found out when you click on the top level of a navigation section, you get a blank page.

October 4, 2017 at 8:40 am #860004

John Torvik
Inactive Moderator

Hi @spidercreations,

Can you create another thread with your details? This way, we can help you better.

Best regards,
John Torvik

October 6, 2017 at 6:58 pm #861134

So Evolve
Participant

This reply has been marked as private.

October 7, 2017 at 6:41 am #861327

goldengate415
Participant

Sorry to be direct but the time has come to say this —

It is really sad what has happened to Enfold. Has this theme been abandoned? We now see maybe 1 or 2 small updates a year, mainly focused on building demos to sell more themes, but without real enhancements that would add more user functionality. This menu “enhancement” in the update months ago has been a disaster but the fact that users are begging for updates / fixes is not consistent with my years of using Enfold. In the past this would have been addressed in days or weeks, not months.

What has happened to Enfold? Is Kriesi perhaps ill or has a new baby and cannot work on it like he did before? Something has definitely changed.

October 10, 2017 at 8:26 pm #862647

Basilis
Inactive Moderator

Hi,

Thank god – Kriesi is not ill.
A Baby on the other hand would be more than welcome, right? :D
Before summer kriesi released a big update, with reconstructing all the menu, rebuild all the header with new hooks and filters and created some nice new features like the tabs.

There are many new bugs have been worked to be solved, there are a lot of new updates ( yesterday on facebook group, we have announced the new shortcode regarding an audio player ).

We understand that you are eager to see new stuff and we respect that a lot. Kriesi and the rest of the development team are working to push new things every time, but as you have understand we have a good release cycle and mostly a cycle that is as bug-safe as possible.

Yes you are right, the menu is a bug issue but we have provided an alternative really quick for everyone.

I have forward your feedback also to Kriesi, it is always inspirational to have a motivation!

Best regards,
Basilis

October 18, 2017 at 10:43 pm #865941
So Evolve
Participant
FYI
All support needed to say on this thread was;

Go to Enfold Theme:
1) Main Menu
2) Burger/Mobile Menu Tab
3) Menu Icon Submenu items
4) Select “Always display submenu items”

At least my clients would not have been losing traffic from mobile visitors during this long Enfold Theme Fix…

I had to dig through everyone else’s treads/support tickets to get the above answer for a temp solution for our client’s mobile version of the enfold theme!

Sorry guys, you have been a 10 on the support of the enfold theme but with this one, I’ll give you a 1…

Hoping for a real quality update… with the longterm fix!

Avery
- This reply was modified 7 years ago by So Evolve.
October 19, 2017 at 6:28 pm #866389

GWS
Participant

What So Evolve listed is fine, but in our case we want the burger menu to expand the sub menu items on hover. Steps as follows:

1) Main Menu
2) Burger/Mobile Menu Tab
3) Menu Icon Submenu items
4) Display submenu items on hover (we are using the flyout menu classic)

On a mobile phone hover is more like ‘tap’. The burger menu is so touchy that when we try to expand the sub menu items it navigates to the parent item that was ‘tapped’ and the menu collapses. We certainly can’t expect a mobile visitor to tap on the far right to avoid selecting the menu item. What do we do? On our site the parent items are actual links (not #) and we are NOT using mega menu. Just a simple menu tree.

We are up-to-date on the latest version of Enfold. I have not downloaded and applied any .js as suggested in previous posts. The ‘herky-jerky-ness’ of the mobile menu leads me to believe this is a .js issue. Any suggestions?

October 21, 2017 at 4:00 am #866919
Ismael
Moderator
Hi,

@GWS: We can reproduce the issue with the “submenu hover” settings. Please edit the js > avia.js , look for this code around line 1857:
```
		//toogle hide/show for submenu items
		$('.html_av-submenu-display-hover').on( 'mouseenter touchstart', '.av-width-submenu', function (e)
		{
      $(this).children("ul.sub-menu").slideDown('fast');
		});

		$('.html_av-submenu-display-hover').on( 'mouseleave touchstart', '.av-width-submenu', function (e)
		{
      $(this).children("ul.sub-menu").slideUp('fast');
		});
```
Add the stop function to keep the submenu container from sliding up and down.
```
		//toogle hide/show for submenu items
		$('.html_av-submenu-display-hover').on( 'mouseenter touchstart', '.av-width-submenu', function (e)
		{
      $(this).children("ul.sub-menu").stop().slideDown('fast');
		});

		$('.html_av-submenu-display-hover').on( 'mouseleave touchstart', '.av-width-submenu', function (e)
		{
      $(this).children("ul.sub-menu").stop().slideUp('fast');
		});
```
And then look for this line, right below the first one.
```
$('.html_av-submenu-display-click').on( 'click', '.av-width-submenu > a', function (e)
```
Replace it with:
```
$('.html_av-submenu-display-click, .html_av-submenu-display-hover').on( 'click', '.av-width-submenu > a', function (e)
```
This fix should disable the parent menu items’ link. Remove browser cache or hard refresh before checking the page.

Best regards,
Ismael
Author

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