Page 764 – Support | Kriesi.at – Premium WordPress Themes

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March 11, 2019 at 3:10 pm in reply to: Category/Tag Archive: show excerpt but not read-more-link #1077359
Ismael
Moderator
Hi,

Thanks for the update.

This is possible, but you have to modify the template file directly. Edit the includes > loop-index.php file, look for this code around line 76:
```
	$current_post['content'] 	= $blog_content == "excerpt_read_more" ? $current_post['content'].'
<div class="read-more-link"><a href="'.get_permalink().'" class="more-link">'.__('Read more','avia_framework').'<span class="more-link-arrow"></span></a></div>
' : $current_post['content'];
```
Remove the read more container or replace the code with the following:
```
	$current_post['content'] 	= $blog_content == "excerpt_read_more" ? $current_post['content'] : $current_post['content'];
```
Best regards,
Ismael
March 11, 2019 at 12:25 pm in reply to: Print Version – base.css #1077295

Ismael
Moderator

Hi,

Thanks for the update.

The text are displaying properly in the print preview. Which area is not visible in your end? Please provide a screenshot using imgur or dropbox.

Best regards,
Ismael

March 11, 2019 at 12:21 pm in reply to: Error Message: Download failed. A valid URL was not provided. #1077291
Ismael
Moderator
Hi,

Thanks for the update.

It was an issue with your permalink.
```
/'/%year%/%monthnum%/%day%/%postname%/'
```
We removed the single quotes.

Best regards,
Ismael
March 11, 2019 at 12:12 pm in reply to: featured video in masonry gallery #1077289
Ismael
Moderator
Hi,

Thank you for using Enfold.

Remove this css code because it’s just a duplicate of the other one.
```
.fadeingallery .av-inner-masonry {
	opacity: 1;
	animation-name: fadeInOpacity!important; 
	animation-iteration-count: 1!important; 
	animation-timing-function: ease-in !important; 
	animation-duration: 2s!important; 
}
```
Are they loading properly when you remove this modification?

Best regards,
Ismael
March 11, 2019 at 12:07 pm in reply to: Responsive Problem – Menu Closing Icon Missplaced #1077288

Ismael
Moderator

Hi,

Would you like to move the social icons inside the mobile menu container? This script should help.

// https://kriesi.at/support/topic/social-icons-in-mobile-menu-3/#post-835215

Best regards,
Ismael

March 11, 2019 at 12:00 pm in reply to: Fullscreen Slider – Image not displaying on iPhone #1077285

Ismael
Moderator

Hi,

Thanks for the update.

Yes, the image is visible on our end but then again we’re just using a device emulator from the browser, so that’s probably why it displays fine.
We’ll ask the rest of the team to check it on actual iPhone. Which simulator are you using?

Best regards,
Ismael

March 11, 2019 at 11:56 am in reply to: column edits not saved #1077283

Ismael
Moderator

Hi,

Thanks for the update.

We managed to duplicate the columns and add a few text blocks on that page.
Which browser are you using? We used Chrome on Windows 7 to edit the page.

Best regards,
Ismael

March 11, 2019 at 11:51 am in reply to: Featured Image not showing up in post #1077281

Ismael
Moderator

Hi,

Thanks for the update.

The featured image is not going to display if the post is using the advance layout builder (ALB). Switch to the default editor if you want to display the default featured image. Or leave the ALB active and add an Image element manually in place of the default featured image.

Best regards,
Ismael

March 11, 2019 at 11:48 am in reply to: Single Product Site: «Zusätzliche Informationen» not for mobile optimized #1077278

Ismael
Moderator

Hi,

Thanks for the update.

1.) The css files are compressed. Did you toggle the Performance > File Compression settings after adding the css code?

2.) Is that a variable product? Please provide a link to an actual variable product.

Best regards,
Ismael

March 11, 2019 at 11:42 am in reply to: Mobile View is incorrect #1077274
Ismael
Moderator
Hi,

Thanks for the update.

This css code should adjust the width of the caption container on mobile view.
```
@media only screen and (max-width: 1024px) {
  .caption_bottom .slideshow_caption .slideshow_inner_caption {
    width: 100%;
}
}
```
Best regards,
Ismael
March 11, 2019 at 11:40 am in reply to: Mega Menu format / look #1077273
Ismael
Moderator
Hi,

Thank you for the clarification.

Replace the previous modification with the following css code to remove the bullet and change the menu item color to red.
```
li#menu-item-833 .avia-bullet, li#menu-item-816 .avia-bullet li#menu-item-833, li#menu-item-816 {
    display: none !important;
}

#top #header .avia_mega_div > .sub-menu > li > ul li.menu-item-has-children a, #top #header .mega_menu_title a {
    color: red;
}
```
Best regards,
Ismael
March 11, 2019 at 11:34 am in reply to: Masonry blog: show no separator AFTER the category term #1077270

Ismael
Moderator

Hi,

Thanks for the update. There’s nothing in the private field though. Please create a test page.

Best regards,
Ismael

March 11, 2019 at 11:28 am in reply to: Matching Local Fonts to Proper Font Weight Displayed #1077268

Ismael
Moderator

Hi,

Edit the page in the staging site and check if the special heading element’s “Heading Style” is set to “Heading Style Modern” instead of the “Default Style”.

Best regards,
Ismael

March 11, 2019 at 11:22 am in reply to: Layerslider video background not working on Chrome #1077266

Ismael
Moderator

Hi,

We’re still not sure why streaming more than one youtube video is not working. It doesn’t produce any errors, so it’s a bit difficult to debug. For now, please use a self hosted media file or a vimeo video.

Best regards,
Ismael

March 11, 2019 at 11:18 am in reply to: Comments not showing on posts #1077264

Ismael
Moderator

Hi,

Thanks for the update.

We would like to access the site, but the login credentials are not working. Please provide a valid login account. Make sure that the Appearance > Editor panel is accessible so that we can edit the files if necessary.

Best regards,
Ismael

March 11, 2019 at 11:16 am in reply to: Custom Spinner – How to remove Text #1077263

Ismael
Moderator

Hi,

You can only override template files in the child theme, the functions-enfold.php file is not one of them. You have to copy the “avia_preload_screen” function inside the child theme’s functions.php file in order to override the default one.

Best regards,
Ismael

March 11, 2019 at 11:14 am in reply to: Parallax BUG nach Klicken auf Ankerpunkt-Navigation #1077261

Ismael
Moderator

Hi,

Does it work when you disable the Performance > File Compression settings? We can’t see any errors in the console, so it is quite difficult to figure out.

Best regards,
Ismael

March 11, 2019 at 11:10 am in reply to: Enfold page builder layout broken with All In One SEO Pack compatibility issue #1077260

Ismael
Moderator

Hi,

It doesn’t work. We tried both FTP and SFTP. Please create another login account.

Best regards,
Ismael

March 11, 2019 at 11:05 am in reply to: Enfold Theme & Avia Builder Issue #1077259

Ismael
Moderator

Hi,

Thanks for the update.

The login credentials are invalid. What is the host name, and where did you get that info?

Best regards,
Ismael

March 11, 2019 at 11:01 am in reply to: Featured image for Pages #1077257

Ismael
Moderator

Hi,

We can’t find those settings. How do you set those modes?
Please provide a screenshot using imgur or dropbox. Are you using a plugin?

Best regards,
Ismael

March 11, 2019 at 10:56 am in reply to: Top Menu all contents are not showing. #1077254
Ismael
Moderator
Hi,

You have to remove the comma from these selectors.

–
```
.main_color span,
```
–
```
#top .main_color .price,{
```
And remove this css property.
```
font-style: bold;
```
Best regards,
Ismael
March 11, 2019 at 5:11 am in reply to: Side menu subi-tems not visible for a long list #1077220
Ismael
Moderator
Hi,

Thanks for the update.

We can’t split the sub menu items into separate columns, but we can use this css code to decrease the font size and padding of the menu items including the overall space between them, adjusting the overall height of the sidebar/header and in turn, moves the sub menu container upwards.
```
.html_header_sidebar .logo {
    padding: 20px;
}

.html_header_sidebar #header .av-main-nav > li > a .avia-menu-text {
    font-size: 13px;
}

.html_header_sidebar #header .av-main-nav > li > a {
    padding: 12px 3px;
}

.html_header_sidebar #top .av-main-nav ul a {
    padding: 8px 15px;
    min-height: 18px;
    line-height: 18px;
}
```
Best regards,
Ismael
March 11, 2019 at 5:01 am in reply to: Cannot connect to mailchimp with API key #1077214

Ismael
Moderator

Hi,

Thanks for the update.

We were able to connect and verify the API key. We also created a test page with the subscription form and it seems to be working properly. (see private field)

Best regards,
Ismael

March 11, 2019 at 4:53 am in reply to: Enfold Mailchimp subscription widget Not working #1077203

Ismael
Moderator

Hi,

Thanks for the update. The server is refusing the connection, so it seems like our location are being blocked. (see private field)
Please contact your hosting provider and ask them if there are any security options that are preventing us from accessing the file server. You can find our locations in the following page.

// http://kriesi.at/about

Best regards,
Ismael

March 11, 2019 at 4:47 am in reply to: White space below Colour Sections (on Mobile Devices) #1077201

Ismael
Moderator

Hi,

Thanks for the update.

Can you give us a screenshot of the area that you’re trying to remove? Please upload the screenshot to imgur or dropbox.

Best regards,
Ismael

March 11, 2019 at 4:44 am in reply to: White bar on header top #1077200

Ismael
Moderator

Hi,

Thanks for the update.

We replaced the layer slider shortcode with the designated builder element to correct the layout issue. Please remove the browser cache before you check the page again.

Best regards,
Ismael

March 11, 2019 at 4:38 am in reply to: What Plugin i can install for hyphenation with Enfold? #1077197

Ismael
Moderator

Hi,

Are you using a Chrome browser? The hyphen property is not supported by major browsers including Chrome, so it won’t work there.

// https://caniuse.com/css-hyphens/embed

Use this css property instead.

// https://www.w3schools.com/cssref/css3_pr_word-wrap.asp

Best regards,
Ismael

March 11, 2019 at 4:29 am in reply to: Single Post Page Issues #1077195

Ismael
Moderator

Hi,

The problem is that you don’t have all the elements for a post page when using the builder to create posts.

Yes, that is correct. The default post elements are not available as a builder element or shortcode. You have to switch to the default editor if you want to see the default post layout.

Best regards,
Ismael

March 11, 2019 at 4:13 am in reply to: Contain content within Grid row to sit within site container #1077193
Ismael
Moderator
Hi,

Thank you for using Enfold.

You can apply the “Maximum Container width” value to be the maximum width of the grid container and then set its margin to “0 auto”, so it perfectly aligns with the default container. Have you tried that?

For example, assuming that there is only 1 grid element in the page, you can use this code:
```
#av-layout-grid-1 {
    width: 1410px;
    margin: 0 auto;
    background: red;
}
```
You can replace the generic selector with the element’s Section ID or enable the custom css class field.

// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#turn-on-custom-css-class-field-for-all-alb-elements

Best regards,
Ismael
March 11, 2019 at 4:02 am in reply to: Fullscreen slider's initial fade reducing pagespeed insight score (I think) #1077188

Ismael
Moderator

Hi,

Thanks for the update.

Have you tried installing a cache plugin, or did you optimize the site yet? Optimizing the site should decrease the delay for the initial useful paint or rendering. It’s not necessarily connected to the fade in effect. This article about site speed optimization should help.

// https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow

Best regards,
Ismael
Author

Posts

Viewing 30 posts - 22,891 through 22,920 (of 66,017 total)

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