Forum Replies Created
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May 6, 2019 at 5:28 am in reply to: Automatische E-Mail Antwort an den Kunden. Anrede "Du" und "Sie" / #1097572
Hey Markus,
Thank you for using Enfold.
We would like to help, but the translation is a bit unclear. We’ll tag someone who can speak German to help you with this issue. Please wait for his response.
“Thank you for your message!” Here is the salutation “Thank you for your message!” stand. Not “you” but “you”Best regards,
IsmaelMay 6, 2019 at 5:24 am in reply to: Trouble with Private Vimeo Videos showing up. One does, others do not. #1097569Hey ThinkCap1224,
Thank you for using Enfold.
There seems to be an error embedding the video. Did you include the site in the list where the videos are allowed to be embedded?
// https://help.vimeo.com/hc/en-us/articles/224817847-Privacy-settings-overview
You can select from the following privacy options for video embedding:
Anywhere – Enable people to embed this video on any site
Nowhere – Do not allow anyone to embed this video
Only on sites I choose (Plus + Pro + Business + Premium only) – I’ll specify sites on which people can embed this videoBest regards,
IsmaelHi,
Thank you for understanding. Please don’t hesitate to open a new thread if you need anything else.
Have a nice day.
Best regards,
IsmaelHi,
Thanks for the update.
Where can we see the issue? Please provide the site url in the private field so that we can inspect it. Do you see any errors in the browser console?
Best regards,
IsmaelMay 6, 2019 at 4:53 am in reply to: Fatal error when trying to activate freshly uploaded enfold #1097560Hi,
Thanks for the update.
Some elements of the first demo theme are now mixed in with the 2nd theme and some changes I have made do not show.
Did you reset the database before adding the new demo? Importing another demo on top of the current one will result in mixed demo content. Please check the documentation for more info about the demo import.
// https://kriesi.at/documentation/enfold/import-demos/
You should not import another demo without resetting the database first. Please note that by resetting the database, you are removing existing content in the site.
The layered slider from the first demo theme is now on the site and I don’t want it but don’t see where to remove it.
Edit the page and remove the layer slider element from the builder.
Should I remove the child theme? It looks like I may have to do it through the c panel?
You don’t need to remove the child theme. Since you have imported another demo, this can’t be undone. You have to manually remove the pages from another demo or reset the database and re-import the actual demo that you need.
Best regards,
IsmaelHi,
Thanks for the update.
Did you apply a featured image to that page? What you’re seeing is the featured image. Switch to the advance layout builde so that the default image doesn’t show.
Best regards,
IsmaelMay 6, 2019 at 4:39 am in reply to: Enfold front page not loading properly on Android or Iphone #1097558Hi,
Thanks for the update.
Those sections are visible on our end. Please make sure that you’re not looking on a cached version of the page. And don’t forget to toggle the Performance > File Compression settings.
Best regards,
IsmaelHi,
Thanks for the update.
Have you tried adding the copyright text manually using another layer? You can position that layer right above the image.
Best regards,
IsmaelHi,
Thanks for the update.
The minimum height is now set to 200px. Is that intended? Please don’t forget to toggle the Performance > File Compression settings and remove the browser cache after adding the css code and before checking the page.
Best regards,
IsmaelHi,
Thank you for using Enfold.
The logo is visible on my end — checked it on Chrome Windows 8. You can try this css code to make sure that the width is set.
.logo a img { min-width: 450px; } .header-scrolled .logo a img { min-width: 225px; }Best regards,
IsmaelHey alvi147,
Thanks for the update.
That is possible but you need to modify the js > avia.js file directly. Look for the AviaAjaxSearch function around line 35:
//creates ajax search new $.AviaAjaxSearch({scope:'#header, .avia_search_element'});Set the minChars option to 1 instead of 3:
//creates ajax search new $.AviaAjaxSearch({scope:'#header, .avia_search_element', minChars: 1});Best regards,
IsmaelHey cyberhrc,
Thanks for the update.
You need to install the following plugin in order to add widgets to the product category pages.
// https://wordpress.org/plugins/woosidebars/
Please check the documentation for more info.
// https://docs.woocommerce.com/document/woosidebars-2/
Best regards,
IsmaelHi,
Thanks for the update.
We can’t see the site because it’s on maintenance mode and the login details above aren’t working. Please check the info carefully.
Best regards,
IsmaelMay 6, 2019 at 3:34 am in reply to: mobile view – problems with special heading and sidebar #1097547Hi,
Thanks for the update.
The page above looks different from previous page and the screenshot. Where can we see the issue again? Please provide the actual url of the page in the private field.
Best regards,
IsmaelMay 6, 2019 at 3:31 am in reply to: Draft preview is showing the first version of a page but not changes #1097545Hi,
@slui: We replied to your thread. Please continue there.
@octech: We switched the editor to classic and it seems to have fixed the issue. The block validation will only appear if the block editor is enabled as @victoria mentioned. Please make sure that that you’re not loading the page from cache. Remove the browser history or purge the plugin cache.
Best regards,
IsmaelHi,
Thanks for the update.
We added a few builder elements and updated the page, but we couldn’t reproduce the same issue. (see private field)
Best regards,
IsmaelMay 5, 2019 at 9:28 pm in reply to: Blog masonry mouse over white overlay effect not working #1097508Hi,
Thanks for the update.
The overlay is a default effect of post items in a Blog Posts element, so you don’t have to toggle any settings for that “white overlay” effect to display. This is true as long as you’re using the Blog Posts and not the Masonry element. Those are two different builder elements. And there is no element called “Blog Masonry” in the builder.
Best regards,
IsmaelHi,
Thank you for using Enfold.
You can override the shortcodes in your child theme. Here’s how:
// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
Please don’t hesitate to open a new thread if you need further assistance. We’ll close this one for now.
Best regards,
IsmaelHi,
Thanks for the update.
It’s because of the default line height property. Try to include that css property inside the previous css code.
#header .widget { position: absolute; top: 0; left: 200px; line-height: 20px; }You can adjust the value as needed.
Best regards,
IsmaelHi,
Thanks for the update.
They have removed the “presskit” page and I don’t have a copy of the svg file. Do you have a copy? Please send it here.
Best regards,
IsmaelHi,
Thanks for the update.
Did you even try that css code? This is going to be the result if used it.
Screenshot: https://imgur.com/a/dExGfbR
Please review our previous replies.
Best regards,
IsmaelHi,
Thanks for the update.
Find this line:
email.attr('placeholder', label);Change label to a string or a custom text.
Example:
email.attr('placeholder', 'My text');Best regards,
IsmaelHi,
Thanks for the update.
Unfortunately, that option or feature is not available by default. It’s not even in the demo. Please hire a freelance developer or contact our partner, Codeable.
Best regards,
IsmaelHi,
Thanks for the update.
That thumbnail size is not available in your installation. Please look at the size of these images.
// https://test.brandgeister.de/wp-content/uploads/2019/01/Glen-Els-Port-Casks-Bild-360×540.jpg
// https://test.brandgeister.de/wp-content/uploads/2019/01/Glen-Els-Rum-Agricole-Casks-Bild-360×540.jpg
// https://test.brandgeister.de/wp-content/uploads/2018/11/finch-rye-edition-bild-360×540.jpgThey are all 360x540px. Could you check if there is a thumbnail in the uploads directory that is 200px in width?
You may also need to add this filter in the functions.php file to remove the srcset attribute.
add_filter( 'wp_calculate_image_srcset', 'av_disable_srcset' ); function av_disable_srcset( $sources ) { return false; }Please open your own ticket so that you can see the content of the private field. We’ll close this thread for now. Don’t forget to include it on your own thread for reference.
Best regards,
IsmaelHi,
Thanks for the update.
That code should should not have affected the theme options. Are you sure that you didn’t do anything else?
Best regards,
IsmaelHi,
Thanks for the update.
I’m currently on Windows 7 & 8 machine, so I don’t have an Edge browser. I won’t be able to help you with this personally, but I’ll ask the rest of the team to check. Could you give us a screenshot? Maybe, it will give us a better idea on what to fix.
Best regards,
IsmaelHi,
Thanks for the update.
That should be “add_action”, not “do_action”. My bad. Please adjust the function name.
Best regards,
IsmaelMay 4, 2019 at 8:11 am in reply to: Avia Header and Footer Script Issue with Google ReCaptcha #1097128Hey!
UPDATE: We modified the recaptcha scripts in your installation. The elements are now loading properly even when the compression is enabled. We also tested and confirmed that the contact form is working properly.
Cheers!
IsmaelMay 3, 2019 at 11:16 am in reply to: Avia Header and Footer Script Issue with Google ReCaptcha #1096864Hi,
Thanks for the update.
We can reproduce the issue on your site but not on our own installation. Unfortunately, we haven’t figured out what’s in the reCAPTCHA script that’s creating that error. We did modify the asset-manager.php file to exclude the recaptcha API from the compression to prevent another error, which is not visible on your site because the debug mode is disabled. Please keep the js compression disabled for now.
We’ll tag one of our developers to help with the issue.
Best regards,
Ismael -
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