Viewing 12 posts - 1 through 12 (of 12 total)
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  • #1079810

    hey guys

    i have several blog posts and since the new editor came out i think the comments are not working right for me

    this post: comments are shown (i added the block) but you cannot post comments
    https://www.caucawa.at/gute-schokolade-schon-vor-dem-kauf-erkennen-ein-kleiner-guide/

    this post comments are shown and you can post comments:
    https://www.caucawa.at/willkommen-bei-caucawa/

    why is that?
    thanks!

    #1080971

    Hey richardhofer83,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Victoria

    #1081169

    hi, mine also has this problem, but no one help me out

    #1081171

    Could you please help me out? Thank you in advance~

    #1081315

    hi victoria
    i added the login details in the private field
    thanks!

    #1081861

    Hi richardhofer83,

    Best regards,
    Victoria

    #1081870

    hi!
    i tried that before
    i dont know if you changed anything but it works with some now but with some still it doesnt work
    see private data
    thx!

    #1083364

    Hi,

    Thanks for the update.

    Are you using the advance layout builder to build the content of the posts? This snippet should fix the issue temporarily.

    //Remove a function from the parent theme
    function remove_parent_filters() {
    	remove_filter('comments_open', 'av_comments_on_builder_posts_required');
    }
    add_action( 'after_setup_theme', 'remove_parent_filters' );

    Related thread: https://kriesi.at/support/topic/comments-and-comment-box-missing-on-pages/#post-1071535

    Best regards,
    Ismael

    #1083728

    should i add this snipped to the functions.php? in these things i am kind of a beginner :)

    i build the posts in the “old” editor and had the advanceed builder in the meanwhile. now i am back to the “classic” one. i think thats what messed it up

    #1084349

    Hi,

    Yes, you should add it in the functions.php file. Does the comment form display properly when you switch to the default editor?

    Best regards,
    Ismael

    #1089076

    hi yes now its working everywhere without adding the code to the function file

    i think it was the fault of the editor :)

    can be closed

    greetings
    richard

    #1089362

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

Viewing 12 posts - 1 through 12 (of 12 total)

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