Forum Replies Created
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April 12, 2019 at 1:44 am in reply to: URL with Fragment identifier not working as expected #1089809
Hi,
Thanks for the update.
We are able to reproduce the issue. What is the current version of the theme? We can’t see it because the debug info has been disabled and the css files are minified. Please make sure that the site is running on version 4.5.5.
Best regards,
IsmaelHi,
We tried to add the snippet in the functions.php file but then we can got an error. We may need to add that filter via FTP.
Best regards,
IsmaelHi,
Thank for the update.
Replace the css code with the following if you only want to align the lightbox arrows and keep the scrollbar.
.mfp-bg, .mfp-wrap { max-height: 100vh !important; overflow: hidden; }
Best regards,
IsmaelHi,
Thanks for the update.
Implementation of the specified code do not work (only white page displayed)
Did you copy the code from your email? Please copy it directly from the forum. Or edit the following line if you’re not using WooCommerce:
if( is_product_category() || is_shop() || is_archive() ) {
Replace it with:
if( is_archive() ) {
Best regards,
IsmaelHi,
Thank you for understanding. Let us know if you come up with something using the standard WP AJAX method or anything else.
Have a nice day.
Best regards,
IsmaelHi,
Not really sure if that’s a good idea, but you can use this css code to remove the default background of the elements.
html, #scroll-top-link, .html_stretched #wrap_all, body#top, #main, .avia-msie-8 .av_header_sticky_disabled#header { background-color: transparent; }
You may no longer be able to add a custom background to the cells if you add that css code.
Best regards,
IsmaelHi,
Thanks for the update.
You have to adjust the max-width property of the logo. It’s currently set to 100px.
#header .logo img { top: 50%; transform: translateY(-50%); max-width: 340px; }
Best regards,
IsmaelHi,
You can use the theme’s mailchimp signup element instead. Insert two 1/2 columns, place the signup form in the second one and the add a text/code block on the first. Use that text/code block to create the text beside the form.
Best regards,
IsmaelApril 12, 2019 at 1:11 am in reply to: Woocommerce, functions that are supposed to be added above product descrition.. #1089796Hi,
We adjusted the code but then we can get the same error as posted above. Please post the FTP details in the private field so that we can remove the filter. Sorry for the inconvenience.
Best regards,
IsmaelHi,
Thanks for the update.
5.) Did you set the Enfold > Main Menu > “Menu Items for mobile” to the second option. That should make the mobile menu display on tablet view.
Best regards,
IsmaelApril 12, 2019 at 12:59 am in reply to: Post using Advanced Editor. How to insert Post Meta info (Title, Date etc.) ? #1089792Hi,
@seomar: Please open a new ticket or thread and place the site credentials in the private field.Best regards,
IsmaelHi,
Thanks for the udpate. It should look something like this.
$avia_config[‘new_query’][‘orderby’] = “date”; $avia_config[‘new_query’][‘order’] = “ASC”;
Best regards,
IsmaelHi,
That’s odd. We may not be able to reproduce it if that’s the case. Is it happening if you switch to a default theme? Do you have a staging site? Please create a test page, add an image there like the ones you’ve added on the pages above, then we’ll check it after a few days.
Best regards,
IsmaelHi,
Thanks for the update.
@feltips83: Would you mind if we take a look at the dashboard? Please open a new ticket or thread and put the necessary credentials in the private field.Best regards,
IsmaelApril 12, 2019 at 12:31 am in reply to: Background FIXED so that the info is scrollable over the top of the image #1089786Hi,
Glad to hear that it worked. Yes, you have to create a child theme to keep it from being overwritten. Please refer to the documentation on how to setup a child theme.
// https://kriesi.at/documentation/enfold/child-theme/
Best regards,
IsmaelHi,
There hasn’t been any report about this, at least not that I am aware of, so that makes it more difficult because we don’t have any reference or prior experience with it. Yes, it’s true that the featured image slider is much more easier, so we’d like to apologize for the inconvenience. We created a copy of the home page or saved its layout as template so that we can test the issue on another page when necessary. Please keep the login credentials open.
Best regards,
IsmaelHi,
Yes, we can see it now. Didn’t realize it’s a tab section because we’re so focused on the togglers. The id of that toggler is 26, but even if you manage to open it using that link, you won’t be able to see it because the tab section is set to open the first tab initially. Unfortunately, you can’t combine the anchors of the toggle and tab section elements.
Best regards,
IsmaelApril 12, 2019 at 12:14 am in reply to: Contact submit button stuck on 'Authenticating' with Captcha v3 #1089782Hi,
It’s still redirecting to WordPress.com. Please ask their happiness engineers or support to help you disable the redirect so that we can login to the site using the above credentials. Did you pay for a site redirect? Make sure that the custom domain is set as the primary instead of the wordpresscom domain.
// https://en.support.wordpress.com/site-redirect/#disabling-redirect
Best regards,
IsmaelApril 12, 2019 at 12:05 am in reply to: Background image in Alternate Content disappers after activation CSS-aggregation #1089781Hi,
Glad it works.
Try to install an https plugin like the ones listed below.
// https://wordpress.org/plugins/wp-force-ssl/
// https://wordpress.org/plugins/really-simple-ssl/These plugins should convert every http to https.
Best regards,
IsmaelApril 12, 2019 at 12:02 am in reply to: Image with hotspots – "Content Slider" dosn't shows up in tooltip #1089779Hi,
Thanks for the update.
The slider displays now but you may find a few quirks because it’s not really intended to work inside a hotspot tooltip.
Best regards,
IsmaelApril 11, 2019 at 11:47 pm in reply to: After various performance optimizations: front page corrupted #1089776Hi,
We reactivated the file compression settings to regenerate the database entries. Please check them again. We also noticed that there are outdated template overrides in your child theme such as the header.php file. Please get fresh copies of those files from the latest version of the parent theme and redo the modifications.
Best regards,
IsmaelHi,
There is no option in the layer slider that can do that by default. You have to create a custom script like the one suggested in the stackoverflow thread. Or try this one.
// https://www.w3schools.com/css/css_tooltip.asp
Best regards,
IsmaelHey!
Yes, we know the issue. The screenshot doesn’t really explain what the plugin is doing, or why it conflicts with the masonry element. Please contact the plugin authors for additional help.
Regards,
IsmaelHi,
Looks like you’re not using WordPress when you tested the code in your localhost. And the sql queries don’t really conform with the structure of a WP database. There is a standard way or method of using AJAX in WordPress. You can learn more about that in the following article.
// https://www.smashingmagazine.com/2011/10/how-to-use-ajax-in-wordpress/
Unfortunately, what you’re trying to create is beyond the scope of support and it’s not something we can help you with. Please hire a freelance developer or contact our partner, Codeable.
Best regards,
IsmaelHi,
Seems to work when we use a gmail account, so it’s probably an issue with your email server. Please follow the troubleshooting steps provided in the documentation above. (see private field)
Best regards,
IsmaelApril 11, 2019 at 4:50 am in reply to: Missing info on cart layer when mouseover on cart symbol #1089371Hi,
Glad it’s fixed. We’ll close the thread now.
Have a nice day.
Best regards,
IsmaelHi,
Thanks for the update.
This css code should help constrain the height of container when lightbox is activated or visible.
.mfp-zoom-out-cur, .mfp-zoom-out-cur #wrap_all { height: calc(100vh - 90px) !important; overflow: hidden; } .mfp-bg, .mfp-wrap { max-height: 100vh !important; overflow: hidden; }
Best regards,
IsmaelApril 11, 2019 at 4:33 am in reply to: URL with Fragment identifier not working as expected #1089352Hi,
The screenshots are not public or accessible. Please post the screenshots on imgur or dropbox. Which mobile device are you using?
Best regards,
IsmaelHi,
Thanks for the update.
We managed to access the dashboard but couldn’t edit the files through the Appearance > Editor panel. Please post the file server or FTP details in the private field.
Best regards,
IsmaelApril 11, 2019 at 4:23 am in reply to: Layer Slider Navigation Bullets Styling (position + spacing) #1089344Hi,
Thanks for the update.
You can use this css code to move the slider dots downwards and outside the slider container.
.avia-layerslider, .ls-fullscreen-wrapper, .ls-wp-container, .ls-wp-container .ls-gui-element, .ls-wp-container .ls-gui-element .ls-bottom-slidebuttons { overflow: visible !important; } #top div .avia-layerslider .ls-fullwidth .ls-bottom-slidebuttons { top: 13px !important; }
Best regards,
Ismael -
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