Viewing 30 posts - 1 through 30 (of 33 total)
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  • #1084083

    I think the title says it all.

    I am a newbie so it is unclear to me if the other posts on this topic apply to my situation, Any suggestions please?
    I can create a temp login if required, just need to know the email address

    #1085148

    Hey nestormakhno,

    Yes please provide us a backend detail

    Best regards,
    Basilis

    #1085416

    Hi Basilis,

    Thanks for the offer. Please provide me with an email address and I can create a temp login for you. I already created one for (Email address hidden if logged out) but I doubt details would have gone to you.

    #1085901

    Hi,

    You can use (Email address hidden if logged out) or any personal address, just make sure to post the user and pass here in private so that it’s accessible to all moderators.

    Best regards,
    Rikard

    #1085968
    This reply has been marked as private.
    #1087085

    Hi,

    What is the login url? The default ones redirect to WordPress.com’s login page. We may need to access the site using your WordPress.com user account.

    Best regards,
    Ismael

    #1087138

    Does https://kernowdesign.com/wp-admin/ get you where you need to be?

    #1088095

    Hi,

    That one redirects to this url.

    // https://wordpress.com/log-in

    Best regards,
    Ismael

    #1088210

    Well I am stumped as to why that should be.. I am using WP’s hosting, so did you actually try logging in through their address?

    I have regenerated the p/w as well – see the PM

    #1088469

    Hi,

    You should contact the WordPress.com support and ask them about the redirect. They have a live chat support.

    // https://en.support.wordpress.com/live-chat/

    Did you subscribe to any of their plans? You should be able to redirect your WP.com site to a custom domain.

    // https://en.support.wordpress.com/site-redirect/

    Best regards,
    Ismael

    #1088618

    Invite sent to (Email address hidden if logged out) to grant admin login

    #1088652

    Hi,

    We don’t have access to that email directly. Please post the user account details in the private field as @rikard suggested.

    Best regards,
    Ismael

    #1088657

    I will do that but please don’t blame me if we return to the problem of it being a wordpress.com page that you are redirected to for login.

    #1088664

    Alternatively, you could….
    a) provide me with an email that you DO have access to so I can send an invite from wordpress.com
    b) explain to me how all your other users who are hosting on wordpress.com do it so I can copy them.

    #1088667

    To clarify. The reason I created the WP.com login, which sends the email invite, rather than setting p/w is because that is what I was advised to do by WP support. We did not touch on the subject of how to disable wp.com redirect as this way seemed to be the quickest way to get you set up. I was unaware that you did not have access to the email account you gave me.

    #1088724

    Hi – it seems the only way I can get people a log-in is to give them mine so please see deets in PM

    #1089151

    *BUMP* – this login appears to work ^

    #1089782

    Hi,

    It’s still redirecting to WordPress.com. Please ask their happiness engineers or support to help you disable the redirect so that we can login to the site using the above credentials. Did you pay for a site redirect? Make sure that the custom domain is set as the primary instead of the wordpresscom domain.

    // https://en.support.wordpress.com/site-redirect/#disabling-redirect

    Best regards,
    Ismael

    #1090021

    WP Support are on it – they asked….

    Could you please confirm if they say that when they log in, they don’t see WP-admin as the first dashboard?

    Incidentally, primary domain is kernowdesign.com and I did not pay for, or set up, any kind of redirect

    • This reply was modified 1 week, 3 days ago by  nestormakhno.
    • This reply was modified 1 week, 3 days ago by  nestormakhno.
    #1090039

    Incidentally, I gave the same details to my hosting provider as I gave you above and they were able to login… so I am confused as to why this does not work for Kriesi

    #1090043

    ..anyway – the upshot of my conversation with the happiness engineer (lol) is this…

    is it mandatory for all users’ accounts to go through wordpress.com on any WP site, or just those which are hosted by you?

    WP = Only sites that are hosted on WordPress.com

    Right – well, sadly the simple solution to the problem seems clear

    WP = To learn about the differences between the two versions of WordPress (.com and .org), please see this guide: https://en.support.wordpress.com/com-vs-org/

    OK – well that is really annoying as, thru spending a lot of money on .com hosting and it is actually preventing me from doing stuff which is very easy with the wordpress.org version

    WP = On WordPress.com is more easier, as you just add existing username and you don’t need to administer their accounts, reset their passwords, or manage security and roles. This is all done by them on their accounts.

    So it looks like the only way around this is to switch my hosting and use the WP.org version or for you guys to give me an email address to which you actually have access (or the username of an existing WP.com account) so I can add/invite you.

    So could you please provide me with a username or email, so that I can do this…
    Inviting Contributors, Followers, and Viewers

    I’m hoping this will bring an end to this problem.

    • This reply was modified 1 week, 3 days ago by  nestormakhno.
    • This reply was modified 1 week, 3 days ago by  nestormakhno.
    #1090368

    Hi!

    You need to check the api key.

    Best regards,
    Victoria

    #1090416

    Hi Victoria, Thanks for looking at this for me. I do appreciate you guys’ input.

    That works fine.

    • This reply was modified 1 week, 2 days ago by  nestormakhno.
    • This reply was modified 1 week, 2 days ago by  nestormakhno.
    #1090517

    Hi nestormakhno,

    Thanks for the update, so everything is working as it should then?

    Best regards,
    Rikard

    #1090617

    Hi Rikard,

    I actually noticed that the contact form does not appear to be sending an email to the recipient addresses, though the sender does get a “Thanks for your message” response. I am wondering if this is due to the fact that wordpress handles site emails through its servers. (see screenie highlight)

    Sender ID

    TBH I have had enough of WP’s hosting and am in the process of migrating to my own server. At that point a lot of the issues I have had (log-ins etc,) will hopefully be a thing of the past.

    I will not pursue this issue until I have migrated; if it still happens I will raise a new ticket/start a new thread.

    #1090723

    Hi nestormakhno,

    Alright, thank you for letting us know.

    Please let us know when you need more help.

    Best regards,
    Victoria

    #1090822

    Hey!

    Thanks for the update.

    Did you add the site in the list of supported domains in your reCAPTCHA console?

    // https://developers.google.com/recaptcha/docs/faq

    Go to the admin console (https://www.google.com/recaptcha/admin) to update your list of supported domains.

    Regards,
    Ismael

    #1090891

    Hi Ismael – Thanks, the site was added to google admin, as was the contact email I wanted to use. The only issue now is that someone… a.atomicsites.net appears to handling the mailserver side of things and it is not working. As I said, I am leaving wp.com’s hosting soon (I assume atomicsites.net is connected to them) so hopefully that will be the end of this problem (for me at least – any other clients of yours that use WP are possibly in trouble)

    #1091350

    Hi,

    Thanks for the update.

    Could you post the login details again for your WordPress.com account? The user name below (see private field) seems to be valid but the given password isn’t. We’ll try to check the issue again because we don’t really think this is a direct issue with WordPress.com.

    Best regards,
    Ismael

    #1091368

    Hi there – Currently my site is migrating from WP.com to my own server, so I will have to wait for the DNS to point at the new host. I will notify you as soon as that happens.

    Thanks for your patience.

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