March 28, 2019 at 1:06 pm #1084083
I think the title says it all.
I am a newbie so it is unclear to me if the other posts on this topic apply to my situation, Any suggestions please?
I can create a temp login if required, just need to know the email addressMarch 31, 2019 at 7:11 pm #1085148April 1, 2019 at 10:47 am #1085416April 2, 2019 at 7:40 am #1085901
You can use (Email address hidden if logged out) or any personal address, just make sure to post the user and pass here in private so that it’s accessible to all moderators.
RikardApril 2, 2019 at 9:33 am #1085968April 4, 2019 at 3:24 pm #1087085
What is the login url? The default ones redirect to WordPress.com’s login page. We may need to access the site using your WordPress.com user account.
IsmaelApril 4, 2019 at 5:15 pm #1087138April 8, 2019 at 3:03 am #1088095
That one redirects to this url.
IsmaelApril 8, 2019 at 9:53 am #1088210
Well I am stumped as to why that should be.. I am using WP’s hosting, so did you actually try logging in through their address?
I have regenerated the p/w as well – see the PMApril 9, 2019 at 1:26 am #1088469
You should contact the WordPress.com support and ask them about the redirect. They have a live chat support.
Did you subscribe to any of their plans? You should be able to redirect your WP.com site to a custom domain.
IsmaelApril 9, 2019 at 10:28 am #1088618April 9, 2019 at 1:05 pm #1088652
We don’t have access to that email directly. Please post the user account details in the private field as @rikard suggested.
IsmaelApril 9, 2019 at 1:35 pm #1088657
I will do that but please don’t blame me if we return to the problem of it being a wordpress.com page that you are redirected to for login.April 9, 2019 at 2:04 pm #1088664
Alternatively, you could….
a) provide me with an email that you DO have access to so I can send an invite from wordpress.com
b) explain to me how all your other users who are hosting on wordpress.com do it so I can copy them.April 9, 2019 at 2:19 pm #1088667
To clarify. The reason I created the WP.com login, which sends the email invite, rather than setting p/w is because that is what I was advised to do by WP support. We did not touch on the subject of how to disable wp.com redirect as this way seemed to be the quickest way to get you set up. I was unaware that you did not have access to the email account you gave me.April 9, 2019 at 4:46 pm #1088724
Hi – it seems the only way I can get people a log-in is to give them mine so please see deets in PMApril 10, 2019 at 3:14 pm #1089151April 12, 2019 at 12:14 am #1089782
It’s still redirecting to WordPress.com. Please ask their happiness engineers or support to help you disable the redirect so that we can login to the site using the above credentials. Did you pay for a site redirect? Make sure that the custom domain is set as the primary instead of the wordpresscom domain.
IsmaelApril 12, 2019 at 11:13 am #1090021
WP Support are on it – they asked….
Could you please confirm if they say that when they log in, they don’t see WP-admin as the first dashboard?
Incidentally, primary domain is kernowdesign.com and I did not pay for, or set up, any kind of redirectApril 12, 2019 at 11:50 am #1090039
Incidentally, I gave the same details to my hosting provider as I gave you above and they were able to login… so I am confused as to why this does not work for KriesiApril 12, 2019 at 12:02 pm #1090043
..anyway – the upshot of my conversation with the happiness engineer (lol) is this…
is it mandatory for all users’ accounts to go through wordpress.com on any WP site, or just those which are hosted by you?
WP = Only sites that are hosted on WordPress.com
Right – well, sadly the simple solution to the problem seems clear
WP = To learn about the differences between the two versions of WordPress (.com and .org), please see this guide: https://en.support.wordpress.com/com-vs-org/
OK – well that is really annoying as, thru spending a lot of money on .com hosting and it is actually preventing me from doing stuff which is very easy with the wordpress.org version
WP = On WordPress.com is more easier, as you just add existing username and you don’t need to administer their accounts, reset their passwords, or manage security and roles. This is all done by them on their accounts.
So it looks like the only way around this is to switch my hosting and use the WP.org version or for you guys to give me an email address to which you actually have access (or the username of an existing WP.com account) so I can add/invite you.
So could you please provide me with a username or email, so that I can do this…
Inviting Contributors, Followers, and Viewers
I’m hoping this will bring an end to this problem.April 13, 2019 at 3:01 pm #1090368April 13, 2019 at 6:30 pm #1090416April 14, 2019 at 7:18 am #1090517
Thanks for the update, so everything is working as it should then?
RikardApril 14, 2019 at 2:13 pm #1090617
I actually noticed that the contact form does not appear to be sending an email to the recipient addresses, though the sender does get a “Thanks for your message” response. I am wondering if this is due to the fact that wordpress handles site emails through its servers. (see screenie highlight)
TBH I have had enough of WP’s hosting and am in the process of migrating to my own server. At that point a lot of the issues I have had (log-ins etc,) will hopefully be a thing of the past.
I will not pursue this issue until I have migrated; if it still happens I will raise a new ticket/start a new thread.April 14, 2019 at 8:55 pm #1090723
Alright, thank you for letting us know.
Please let us know when you need more help.
VictoriaApril 15, 2019 at 4:57 am #1090822April 15, 2019 at 9:47 am #1090891
Hi Ismael – Thanks, the site was added to google admin, as was the contact email I wanted to use. The only issue now is that someone… a.atomicsites.net appears to handling the mailserver side of things and it is not working. As I said, I am leaving wp.com’s hosting soon (I assume atomicsites.net is connected to them) so hopefully that will be the end of this problem (for me at least – any other clients of yours that use WP are possibly in trouble)April 16, 2019 at 10:15 am #1091350
Thanks for the update.
Could you post the login details again for your WordPress.com account? The user name below (see private field) seems to be valid but the given password isn’t. We’ll try to check the issue again because we don’t really think this is a direct issue with WordPress.com.
IsmaelApril 16, 2019 at 10:49 am #1091368
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