Tagged: angry about support
April 3, 2019 at 10:01 am #1086457
After various performance optimizations: Front page corrupted but all other posts/pages are correct.
Changes before error:
httaccess > GZip compression
httaccess > Expire headers
Plugin > EWWW installed > all media optimized
Tests to repair front page problem:
delete browser cache > no change
use various other browsers / browser-profiles > no change
all plugins off > no change
dropping various plugins back in > no change
WP SuperCache off and delete cache > no change
Enfold theme CSS file merging and compression off and delete files from UI > no change
manually delete folder /wp-content/uploads/dynamic_avia > no change
try various other cache settings/setting-combinations > no change
check browser console > found that a certain avia-footer-script is missing > copied and renamed newly created footer script to old footer script name > no change
April 5, 2019 at 7:49 am #1087389
I need help
Thank for you using Enfold.
Looks like you forgot to add the site url. Please add it in the private field along with a screenshot of the home page prior to the issue. You can upload the screenshot to imgur or dropbox.
IsmaelApril 5, 2019 at 8:46 am #1087395April 6, 2019 at 8:00 am #1087712
Thanks for that, it looks like you are getting 404 errors on the files in the dynamic_avia folder, could you check that the folder in question exists? If not then please try to change something in the theme options and save to regenerate it.
RikardApril 6, 2019 at 6:34 pm #1087785
I agree with you that there seems to be some residual file request. However, what you are asking me to do is what I already had done before I contacted you.
Please be so kind and try that yourself because I think it isn’t working and this may not be about the actual file but about the data base.April 9, 2019 at 1:45 am #1088473
Thanks for the update.
The hash or identifier in the database doesn’t correspond with the name of the actual files. Please edit your database, look for the “aviaAsset_avia-merged-styles” and “aviaAsset_avia-footer-scripts” entries inside the _options table and then delete them. Try to check the page again afterwards.
IsmaelApril 9, 2019 at 7:14 am #1088556April 11, 2019 at 11:47 pm #1089776
We reactivated the file compression settings to regenerate the database entries. Please check them again. We also noticed that there are outdated template overrides in your child theme such as the header.php file. Please get fresh copies of those files from the latest version of the parent theme and redo the modifications.
IsmaelApril 14, 2019 at 8:55 am #1090528
Indeed, there was a lot in there and I now use only the default child-theme files (with custom CSS styles). But the error is not corrected.
However, I see in console that only on the front page does not load any CSS and all other pages do load it.
Please be so kind and have another look.
April 15, 2019 at 3:49 am #1090811
- This reply was modified 1 week, 1 day ago by kunxkreisi.
Thanks for the update.
The following files are being loaded in the home page but they don’t seem to exist.
How did you add those? We don’t see those files in the child theme.
IsmaelApril 15, 2019 at 10:02 am #1090896
Another good find – thank you!
That seems to have been some residual JS by someone else. But even when I put those scripts back in, the error is not corrected. (I now took those JS out again.)
But how could I ever load any scripts? If…
… my functions.php is completely clean.
… I use the default child-theme.
… there is no hard code in the custom style.css.
… I do not use a header/footer-script plugin.
… I cannot find the scripts called in the database.
… I have updated the main theme.
I am sorry that this seems beyond the scope of your support but I am not yet completely convinced that this is not error with your theme, or the theme-based minification.April 15, 2019 at 10:10 am #1090897
One more thought if I may: This error only happens on the front page, all other pages are correct.
So, could it be that there is some special theme code that is only called on “home”?April 16, 2019 at 10:33 am #1091357
No, there’s nothing like that in the theme and if there is, it wouldn’t break the site.
Did you install the WP Members plugin before? The home page is loading another css file (see private field) from the plugin, but the plugin doesn’t exist in plugins directory when we check.
Please create a backup of the site and then install this plugin to clean the database.
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