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Hi,
Thank you for following up.
They are now displaying in the backed but without the previews. Please check the layer slider panel again and try to remove the browser cache prior.
Best regards,
IsmaelHi,
Awesome! Glad to know that you figured it out. We’ll close the thread for now. Please don’t hesitate to open a new one if you need anything else.
Have a nice day.
Best regards,
IsmaelJanuary 31, 2020 at 10:26 am in reply to: Cookie Consent Schema Markup of WebPage/BlogPosting #1180204Hi,
You don’t need to add the above fix or filter in the next release because an actual patch is going to be included there. Unfortunately, we don’t know exactly when it will be released.
Thank you for understanding.
Best regards,
IsmaelJanuary 31, 2020 at 10:21 am in reply to: AVIA builder isn't working from my end, can't switch between menu options, etc. #1180202Hi,
Thank you for the update.
Looks like the CONCATENATE_SCRIPTS in the wp-config.php file is disabled or commented out. Please remove the forward slashes in the beginning of the line to enable it. Or post the FTP details in the private field so that we can debug the issue further.
Best regards,
IsmaelJanuary 31, 2020 at 10:18 am in reply to: Stop Background-Video at last frame and keep showing it #1180201Hi,
Thank you for the update.
Looks like you’re trying to implement the script, but it’s not working yet. You can use the wp_head or the wp_footer hook to insert additional scripts in the markup. Please check the documentation below.
// https://kriesi.at/documentation/enfold/add-custom-js-or-php-script/#add-a-script-to-head-section
Best regards,
IsmaelJanuary 31, 2020 at 10:14 am in reply to: Font Size settings in Screen Options of a Text Block not working #1180200Hi,
Thank you for the info.
All those pages don’t exist. Did you move the site somewhere else? Or do we have to be logged-in in order to access those pages?
Best regards,
IsmaelHi,
Thank you for following up.
It is working properly on our end. Please remove the browser cache and refresh the page. This is what we see when we preview the page after adding a text block element above the layer slider.
Screenshot: https://imgur.com/a/GKINiPL
The text block is immediately displayed in the preview as you can see in the screenshot above.
Best regards,
IsmaelJanuary 31, 2020 at 10:06 am in reply to: Problem with Update from 4.6.3.1 to latest version #1180195Hi,
We don’t usually encounter this issue, but if we do, it is usually server-related. For most users, the automatic update works fine, so it’s just a matter of finding the correct configuration in your host or server. Unfortunately, we are not that familiar with it, so we can’t help you effectively.
Thank you for your patience.
Best regards,
IsmaelJanuary 31, 2020 at 10:02 am in reply to: Adjust Google reCAPTCHA implementation in contact form content element #1180194Hi,
There’s no ETA yet, but the fixes or changes mentioned above will surely be included in the next patch. Thank you for your patience.
Best regards,
IsmaelHi,
We don’t have direct access to the email above.
Again, we don’t have access to the email address (Email address hidden if logged out) , so we won’t be able to accept the invitation. Please generate an SFTP account, then post the details here. We’ll check the site then.
Thank you for your patience.
Best regards,
IsmaelJanuary 31, 2020 at 9:58 am in reply to: GOOGLE ERROR data-vocabulary.org schema deprecated #1180192Hi,
@Tobias: Thank you for the update. Did you add the code in the functions.php file? It is working properly on our end — removing the specified schema in the breadcrumb markup. Please open a new thread/ticket and post the login details in the private field. We’ll check it there.
Best regards,
IsmaelJanuary 31, 2020 at 9:51 am in reply to: Sorting Masonry Gallery Items Incorrectly After "Load More" #1180191Hi,
Thank you for following up.
Did you replace Masonry with the Masonry Gallery element? You won’t be needing the sorting options because you can just manually drag and drop the images to change their position in the gallery.
We don’t need to create a template. We enabled the page-attributes metabox only to get access to the Order field, but since you’re using the Masonry Gallery now, you will no longer need it.
Best regards,
IsmaelHi,
Sorry about that. We moved it in the private field.
For the %%pagetotal%% placeholder, try to get the post_count from the WP Query, then divide it with the number of post items displayed in a single page. That should get you the total number of pages.
Best regards,
IsmaelHi,
Sorry for the delay. We would like to check the child theme directory, but the Editor > Appearance panel is inaccessible. Did you add any custom functions in the child theme directory?
Best regards,
IsmaelHi,
Great! Glad it’s working now. We’ll keep the thread open in case the issue comes back.
Have a nice day.
Best regards,
IsmaelHi,
Thank you for the info.
We have to access to the dashboard in order to test the script. We tried using the same login info above to access the dashboard but it only works for htaccess. Please provide an existing user account.
Try to add the line..
$('<li class="phone-number">+01 234 5678 90</li>').appendTo('#av-burger-menu-ul');.. right after this one.
$(socialString).each(function() { $(this).appendTo('#av-burger-menu-ul'); });Best regards,
IsmaelJanuary 31, 2020 at 5:22 am in reply to: Google Analytics not tracking after Enfold theme update #1180155Hi,
Thank you for following up. We’ll keep the thread open. Please let us know if anything comes up.
Best regards,
IsmaelHi,
Thank you for the update.
The error comes from the body_class callback in the functions.php file.
add_filter('body_class','body_class_section');The function returns a string instead of an array of classes, which affects the filter in the spam protection because it runs after this (body_class_section) filter is executed.
Where did you get the filter? Please make sure that the body_class_section function returns an array. We disabled it temporarily.
Best regards,
IsmaelHey Richard,
Thank you for the update.
The console throws this error.
TypeError: jQuery(…).jscroll is not a functiontest-2020-01-29:194:22
https://sladedesign.co.uk/test-2020-01-29/:194It says here that the function is not found or undefined. Did you load the jscroll script as instructed in the previous thread?
function ava_load_jscroll(){ wp_enqueue_script('jscroll', get_stylesheet_directory_uri().'/js/jquery.jscroll.min.js', array( 'jquery') ); } add_action( 'wp_enqueue_scripts', 'ava_load_jscroll' );Add it in the functions.php file. Also, try to wrap the jscroll init function in a document.ready event just to make sure that the page or the elements are ready before calling the jscroll function.
$( document ).ready(function() { console.log( "ready!" ); // jscroll initialize here });// https://learn.jquery.com/using-jquery-core/document-ready/
Best regards,
IsmaelHi,
Thank you for the update.
Are you trying to translate the Layer Slider settings or panel in the backend? The location of the language files is located in enfold\config-layerslider\LayerSlider\locales folder. That is where you can place your own translation or language files.
Best regards,
IsmaelHi,
Thank you for the update.
Yes, using the secondary menu and adjusting its position should work just fine. Now, if you want to include the social icons in the mobile/burger menu, please follow these threads.
// https://kriesi.at/support/topic/social-media-icons-in-mobile-menu-2/#post-1062418
// https://kriesi.at/support/topic/social-icons-in-mobile-menu-3/#post-835215The script there should move the social icons inside the mobile menu container.
Best regards,
IsmaelHey SK-RE,
Thank you for the inquiry.
You can use the following snippet to deactivate the default flag switcher.
// remove the default flag configurations function avia_remove_main_menu_flags(){ remove_filter( 'wp_nav_menu_items', 'avia_append_lang_flags', 20, 2 ); remove_filter( 'avf_fallback_menu_items', 'avia_append_lang_flags', 20, 2 ); remove_action( 'avia_meta_header', 'avia_wpml_language_switch', 10); } add_action('after_setup_theme','avia_remove_main_menu_flags');Best regards,
IsmaelHey Adrianne,
Thank you for the inquiry.
Did you enable WP Engine’s server cache? Do you see the update after a while, say 15 mins?
// https://wpengine.com/support/cache/
We can’t reproduce the issue on a newly created portfolio item. Is it only happening in the portfolio page above? (see private field)
Best regards,
IsmaelHey Pierre,
Thank you for the inquiry.
We can’t reproduce the issue on our end. The slider displays all rows or images including the last ones. Where can we see the issue? Please provide the link in the private field.
Best regards,
IsmaelHi,
@blancocappell: The markup in av-video-tmpl script in your installation looks different. It only contains a link to the video instead of the iframe wrap.
<script type="text/html" class="av-video-tmpl"><a href="https://www.youtube.com/watch?v=7Q4VgbKvV9Q">https://www.youtube.com/watch?v=7Q4VgbKvV9Q</a></script>The script should look like this:
<script type="text/html" class="av-video-tmpl"><div class='avia-iframe-wrap'><iframe title="The Hobbit-Official Trailer" width="1500" height="844" src="https://www.youtube.com/embed/G0k3kHtyoqc?feature=oembed&autoplay=1&loop=0&controls=1&mute=0" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe></div></script>Did you happen to edit the video shortcode or template?
Please try to update the theme to v4.7.2. The upgrade should help fix the issue.
@LUPE_1222: Thanks for chiming in. That is the expected behavior when the Default Cookie Behaviour settings is not set to the first option.Best regards,
IsmaelHey dirkmiddeldorf,
Thank you for the inquiry.
That is the default thumbnail size used in the catalogue pages. If you want to change it, go to the Appearance > Customize > Woocommerce > Product Images panel and look for the Thumbnail width field. If in case it didn’t work, install the following plugin, then adjust the size of the shop_catalog thumbnail in the Settings > Media panel. You will have to regenerate or reupload the images after the adjustment.
// https://wordpress.org/plugins/simple-image-sizes/
Best regards,
IsmaelHi,
Thank you for the update.
The FTP redirects to an empty folder. Please check the user account and make sure that it has access to the right directory.
The following thread may also help.
// https://kriesi.at/support/topic/fatal-error-trying-to-edit-page-2/#post-1141368
Enable the debug mode of the advance layout builder, then look for the Fullwidth Easy Slider shortcode.
// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode
Related thread:
// https://kriesi.at/support/topic/fatal-error-when-trying-to-edit-a-child-theme/
// https://kriesi.at/support/topic/fatal-error-trying-to-edit-page-3/
// https://kriesi.at/support/topic/i-cant-save-posts-and-get-an-error-and-a-mail-from-wordpress-technical-prob/Best regards,
IsmaelHi,
Thank you for the instructions.
We found this thread and it is the same exact issue that you described here. In the end, the OP decided to use another plugin called PayPal Express Checkout and reported that it works well.
// https://wordpress.org/plugins/express-checkout-paypal-payment-gateway-for-woocommerce/
This article might help as well.
// https://docs.woocommerce.com/document/paypal-standard/#section-13
Are there any shipping rules setup directly in your paypal account or country?
Best regards,
IsmaelJanuary 30, 2020 at 5:13 pm in reply to: Easy Slider – change size of "slideshow controls" and "captions" #1180015Hi,
@wabrahams: This is the Styling > Font Sizes panel.Screeshot: https://imgur.com/a/IOPJ7JN
You can specify different font sizes for each device or screen width by clicking their respective icons.
Best regards,
IsmaelHi,
We would like to apologize for the delay.
When we migrate to a new server it tries to load resources from our staging server through the parent theme.
Looks like the URLs in the database still points to the development site instead of the URL of the domain where you deployed or transferred it. Having access to the file server might not help in this case. Have you tried using the WP Migrate DB plugin to properly transfer the site? You can also do a search and replace directly in the database to adjust the old URL and replace it with the current one.
// https://wordpress.org/plugins/better-search-replace/
// https://wordpress.org/plugins/search-and-replace/If you want to do it manually, follow this:
// https://kinsta.com/knowledgebase/wordpress-search-and-replace/
If you need help, please post login details in the private field so that we can access the dashboard.
Best regards,
Ismael -
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