Hi,

@thetechpro: We would like to apologize for any inconvenience the update may have caused you. Upgrading from an old version of the theme v3.5.4 to the latest one v4.7.2 is indeed quite tricky because a lot has change since — new options, features, code refactors and bug fix, so errors are unavoidable. To prevent this issue from ever happening again and to save time, please make it a habit to update the theme whenever a new patch is available.

Thank you for your patience.

Best regards,
Ismael

Hi,

Thank you for following up.

We are not seeing the border below the second masonry element in the Members page. Did you manage to remove it?

Best regards,
Ismael

Hi,

Thank you for the info.

The Google Analytics script is functioning properly when we check the site. As you can see in the screenshot below, the script is collecting data from the site — sending a pageview hit type.

Screenshot: https://imgur.com/a/S67X8TK

We noticed that the Privacy & Cookies options are disabled. Did you disable it just now?

Best regards,
Ismael

Hi,

Thank you for the update.

The modification is intended for default or top headers, so it’s not going to work on a left/right header. We might be able to make it work by replacing the following line..

htmlString   = $('#header_main .social_bookmarks:first').find('li a'),

.., with:

htmlString   = $('#header_main .av-sidebar-social-container:first').find('li a'),

If it didn’t work, post the login details in the private field so that we can test the script. Make sure that the Appearance > Editor panel is accessible.

Best regards,
Ismael

Hi,

Alright. What is the exact error? Can you post it here? Try to increase the priority value of your custom jpeg_quality filter.

Example:

function my_custom_jpeg_filter() {
   return 50;
}
add_filter('jpeg_quality', 'my_custom_jpeg_filter', 999);

The priority value of the filter above is set to 999 — default is 10. It should override those with lower priority.

Best regards,
Ismael

Hi,

Thank you for the update.

You don’t need to register them again. The popup_elements function will automatically register everything inside the elements array including the screen visibility options template. Please check the existing shortcode files and look for the popup_elements function so that you can recognize the pattern. For example, in the codeblock.php shortcode file, the following block of code inside the pop_elements function creates the Advanced tab and the toggles including the Responsive > Element Visibility and the Developer Settings.

array(
						'type' 	=> 'tab',
						'name'  => __( 'Advanced', 'avia_framework' ),
						'nodescription' => true
					),

					array(
							'type' 	=> 'toggle_container',
							'nodescription' => true
						),

						array(	
								'type'			=> 'template',
								'template_id'	=> $this->popup_key( 'layout_settings' )
							),

						array(	
								'type'			=> 'template',
								'template_id'	=> 'screen_options_toggle'
							),

						array(	
								'type'			=> 'template',
								'template_id'	=> 'developer_options_toggle',
								'args'			=> array( 'sc' => $this )
							),

					array(
							'type' 	=> 'toggle_container_close',
							'nodescription' => true
						),

Best regards,
Ismael

Hi,

Thank you for the update.

The style of the button should be added inline or directly in the html, but for some reason it’s not working in your installation. Please try to deactivate the plugins temporarily.

We are not able to reproduce the issue on our end. Check the screenshot below.

Screenshot: https://imgur.com/a/49DTypJ

Best regards,
Ismael

Hey John,

Thank you for the inquiry.

The font file loads in less than 200ms on our end without anything blocking it. Where did you test it? Please check the screenshot below.

// https://imgur.com/a/xcAsor3

Best regards,
Ismael

Hi,

Thank you for the update.

The patch is now available in your Themeforest account. You can manually download it from there, or use the automatic updater from the theme. Let us know if the issue persists after upgrading the theme to 4.7.2.

Best regards,
Ismael

Hi,

Thank you for the update.

We added this code in the Quick CSS field to adjust the position of the background container on tablet view.

.home #av_section_1 .av-parallax-inner {
	background-size: cover !important;
	top: 150px;
}

Best regards,
Ismael

Hey Pelikan Co KG,

Thank you for the inquiry.

The sliders from the theme doesn’t have that option, but you might be able to accomplish it using the layer slider plugin. Look for the Slider Settings > Slideshow > Cycles, and set the Cycles field value to 1 so that the slider will not repeat or restart.

Best regards,
Ismael

Hi,

@hunter74: Please open a new thread and post the necessary details in the private field. We’ll check the issue there. Thank you.

Best regards,
Ismael

Hi,

Thank you for the update.

@Dzimnikov: The hotspot image is stretched out or distorted because of the following css code.

div#bottleview img.avia_image {
	height: 700px !important;
	width: 341px !important;
}

Where did you add the custom shortcode function for the shop page?

@ryanqb: Thank you for chiming in. Please create a new thread and post the necessary details in the private field.

Best regards,
Ismael

Hi,

Thank you for the info.

The header should have a background on scroll by default, but it’s not displaying because of the following css code.

.header-scrolled .header_bg {
	display: none !important;
	background-color: #ffffff !important;
}

It was added in the Quick CSS field.

Best regards,
Ismael

Hi,

Thank you for following up.

You should be able to create a new shortcode path in the child theme directory using the following filter. This will allow you to override existing shortcodes and create custom ones. Please check the documentation below for more info.

// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb

Best regards,
Ismael