Forum Replies Created
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February 10, 2020 at 7:45 am in reply to: WPML Language switcher offers languages in which no content is available #1182955Hi, Thank you for the info. Your Language Switcher is not coming from WPML. Yes, the flag switcher is generated by the theme as we previously mentioned. You can try the following code to render the language switcher inside the main menu container and skip the languages without translation. function ava_icl_language_selector(){ $languages = icl_get_languages('skip_missing=1'); foreach($languages as $l){ if(!$l['active']) $langs[] = '<a href="'.$l['url'].'">'.$l['translated_name'].'</a>'; } echo join(', ', $langs); } add_action('ava_inside_main_menu', 'ava_icl_language_selector');Best regards, 
 IsmaelHi, Glad that you found a workaround. You can use this css code to horizontally align the social icons. #top #wrap_all #header #av-burger-menu-ul > .hamburger-nav-social a { display: inline-block; text-align: right; }Best regards, 
 IsmaelFebruary 10, 2020 at 7:30 am in reply to: Confusing sorting options in WooCommerce and Enfold #1182953Hi, . Is there any way you could help me with this? Yes, of course. Can we have access to the dashboard and the file server? We may need to add the translations manually in the language files. Best regards, 
 IsmaelFebruary 10, 2020 at 7:11 am in reply to: Tab section not working with LazyLoad from WPRocket #1182950Hi, Thank you for following up. You might be able to fix the issue by applying minimum height to the images inside the tab section. Unfortunately, this is an issue with a third party plugin, so it’s beyond the scope of support. The tab section works fine when the lazyload option is disabled. Best regards, 
 IsmaelHi, Thank you for the update. Instead of editing the includes > loop-index.php file, try to use the ava_after_content hook to insert the navigation below the post content. add_action('ava_after_content', function($id, $context) { if($context != 'post') return; $avia_post_nav = avia_post_nav(); echo $avia_post_nav; }, 10, 2);Best regards, 
 IsmaelHi, Thank you for the info. We are able to check the site but the we didn’t see any background in the tab section element. Did you remove it? Please create a test page displaying the issue so that we can inspect it. Best regards, 
 IsmaelHi, Thank you for the info. It seems to be an issue with the video itself, or its URL. Other videos are working properly. Please check the following test page. (see private field) Please try to delete the video directly from Youtube, then upload it again to generate another URL. Best regards, 
 IsmaelHi, Thank you for the update. We are able to reproduce the issue on our end but we are not really sure what’s causing it. Can we deactivate the theme temporarily? Do you have a staging or development version of the site? Best regards, 
 IsmaelHi, 
 @Ikyo: Did you refresh the page before checking the backend? The sliders are there, but without the preview as we previously mentioned. Please check the screenshot of the dashboard or the layer slider panel below.Screenshot: https://imgur.com/a/YGbrFlx 
 @heartbit: Thank you for the info.Best regards, 
 IsmaelHi, Sorry for the delay. Can we access the site or the dashboard? Please post the login details in the private field, and make sure that the Appearance > Editor panel is accessible. Best regards, 
 IsmaelHi, Sorry for the delay. We can’t seem to reproduce the issue on our end. We also tried adding the theme’s TOC widget along with the plugin’s and it worked fine. Please check the screenshot below. Screenshot: https://imgur.com/a/XR6rx0T Please provide a link to a page where the issue occurs so that we can check the markup. Best regards, 
 IsmaelHi, Thank you for the update. The following errors or warnings are generated by the Child Theme Check plugin. Warnung call_user_func_array() expects parameter 1 to be a valid callback, second array member is not a valid method wp-includes/class-wp-hook.php:288 do_action('admin_notices') wp-admin/admin-header.php:281The error doesn’t occur when the plugin is deactivated. Please contact the plugin authors for additional info. Best regards, 
 IsmaelHi, Glad to know that it’s working now. You can add this css code to adjust the width of the section container. #homedesktoptest .container { max-width: 100% !important; width: 100%; padding: 0; }Please note that homedesktoptest is the ID or Section ID of the color section containing the particle script. Best regards, 
 IsmaelFebruary 9, 2020 at 3:19 am in reply to: NO SLIDER! LayerSlider encountered a problem while it tried to show your slider. #1182678Hi, Sorry for the delay. We encountered the same error when we tried to import the demo manually from the xml files. It times out or the server becomes unavailable. One thing that we noticed is the PHP version. It’s still at version 7.0.33. Please try to update it to v7.3 or later versions, then try to import the demo again. If you have a localhost in your machine, you can import the demo there, then migrate it to a live domain using WP Migrate DB or any WordPress migration tool. Best regards, 
 IsmaelHi, Sorry about that. I didn’t notice your end note. The __CLASS__ name or $context should be “avia_post_slider” instead of “avia_sc_postslider”. if( $context == 'avia_post_slider' ){Best regards, 
 IsmaelFebruary 9, 2020 at 2:42 am in reply to: Slideshow video has no sound after update / Cookie Bar reloads again and again #1182675Hi, Sorry for the delay. We got locked out of the dashboard because of WordFence. Please disable the plugin temporarily and if possible, please open a new thread/ticket so that we can close this one. You are temporarily locked out 
 You have been temporarily locked out of this system. This means that you will not be able to log in for a while
 Generated by Wordfence at Sun, 9 Feb 2020 0:40:41 GMT.
 Your computer’s time: Sun, 09 Feb 2020 00:40:41 GMT.Best regards, 
 IsmaelHi, Sorry for the delay. You forgot to include the site URL. We also tried to access the file server using different configurations but the login credentials above seem to be invalid. Please check the info carefully or provide another account. Best regards, 
 IsmaelFebruary 9, 2020 at 2:34 am in reply to: search results (PDF's) not opening in new window or tab #1182672Hi, Sorry for the delay. To fix the heading, try to add a top padding to the ajax_search_response container. #top #searchform .ajax_search_response { overflow-y: auto; max-height: 350px; padding-top: 15px; }Best regards, 
 IsmaelHey mike.rav, Sorry for the delay. We tried to login to the site, but the account info seems to be invalid. Please check it carefully or provide another user account. A direct link to the page with the tab section will help as well. Best regards, 
 IsmaelFebruary 6, 2020 at 6:35 am in reply to: Warning: call_user_func_array() expects parameter 1 #1181962Hi, Thank you for the update. These are the code lines I have in child theme header.php 
 Lines 10-12:The child theme contains an older version of the header.php file. Please get a fresh copy of the file from the parent theme and replace the one in the child theme. You have to update the footer.php file as well. Best regards, 
 IsmaelFebruary 6, 2020 at 6:26 am in reply to: Anchor link in menu doesn't work for WPML translated page #1181960Hi, Thank you for the inquiry. It’s not working correctly because the name or ID of the grid row element is voorstel instead of contact. You should edit the grid row in the EN page, and adjust the value of the Section ID. <div id="voorstel" class="av-layout-grid-container"></div>Best regards, 
 IsmaelHey mint, Thank you for the inquiry. It’s not working because the Enfold > Privacy & Cookies > Default Cookie Behaviour is set to the third option, which means that services such as the spam protection or recaptcha will only work once the user accepted or consent to the cookies. You should set the behavior to the first option so that all third party services are enabled on page load. Best regards, 
 IsmaelFebruary 6, 2020 at 6:01 am in reply to: Google Analytics/Privacy Settings do not work after upgrade to 4.7.2 #1181958Hey Jay, Thank you for the inquiry. Do you have a staging or development version of the site? The GA code is currently added via wp_head hook, and we don’t want to change or test it without your permission. Can we move it to the Google Analytics field temporarily? The clone or plus button in the Privacy panel is working properly on our end. Please check the screenshot below. Screenshot: https://imgur.com/a/ZsFhR5C Where are you testing it? Which browser? Best regards, 
 IsmaelHi, Thank you for the update. You can set the maximum height of the lightbox image relative to the height of the browser view port. Try this css code in the Quick CSS field. @media only screen and (max-width: 1920px) { .mfp-img { max-height: 85vh !important; } }The modification will only be applied when the screen width is less than or equal to 1920px. Best regards, 
 IsmaelFebruary 6, 2020 at 5:45 am in reply to: Tab section not working with LazyLoad from WPRocket #1181956Hi, Thank you for the update. There’s a way to disable the plugin’s lazyload option on a specific post or page. Have you tried it? // https://docs.wp-rocket.me/article/16-disabling-lazyload-on-specific-posts You can also use a filter to control the behavior of the lazyload option based on certain conditions. Best regards, 
 IsmaelHey Peter, Thank you for the inquiry. This is possible, but it will require modifications that are beyond the scope of support. If you want to know which file to edit or where to start, look for the config-templatebuilder > aviashortcodes > portfolio > portfolio.php file and the sort_buttons function. This function generates the category sort. Best regards, 
 IsmaelHey Illingco, Thank you for the inquiry. They are the merged scripts and stylesheets. Looks like the server or its configuration is denying access to these files. Unfortunately, we are not sure what’s causing it. Temporarily, you can disable the Performance > File Compression settings to get rid of the issue. If you need to minify the scripts and stylesheets, try to use Autoptimize or BWP Minify instead. Best regards, 
 IsmaelHey whdsolutions, Thank you for the inquiry Yes, it’s possible. Try this code in the Quick CSS field or the style.css file. .page-id-14 #av_section_1 { margin-top: -45px; } .page-id-14 #layer_slider_1 { background-color: transparent !important; }Best regards, 
 IsmaelFebruary 5, 2020 at 1:41 pm in reply to: Targeting multiple pages with CSS using custom page templates #1181758Hey killyman, Thank you for the inquiry. Have you tried using the body_class filter to adjust or alter the class attribute/s of the body tag? This should allow you to inject unique value to the class attributes based on certain conditions and use it to define a different header style. // https://developer.wordpress.org/reference/functions/body_class/ For example, if a page has a specific custom field or meta info, you can add a particular class attribute to the body tag that will alter the header style based on a predefined custom css. Best regards, 
 IsmaelFebruary 5, 2020 at 1:33 pm in reply to: Is it possible to activate mobile responsive and keep 3 column masonry grid? #1181753Hey gb, Thank you for the inquiry. I still prefer on mobile devices while having the mobile response option activated? Yes, that is possible. Try this code in the Quick CSS field or in the style.css file. @media only screen and (max-width: 767px) { .responsive #top .av-masonry-col-3 .av-masonry-entry { width: 33.3%; } }Best regards, 
 Ismael
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