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Viewing 30 posts - 18,481 through 18,510 (of 66,739 total)
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  • in reply to: cookie translation #1186626

    Hi,

    Sorry for the confusion. We don’t really understand what you’ve written. Can you please elaborate further? What do you mean by “false format”?

    Again, you can always use the Loco Translate plugin if you want to replace the translations with your own, or to correct existing ones.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Issues with Events Calendar and Events Calendar Pro #1186624

    Hi,

    Thank you for the confirmation.

    If you have a child theme, create a new directory called tribe/events/v2, copy the config-events-calendar > views > default-template.php file, then place it inside the new directory or the v2 folder. The layout will display just fine even if the new calendar designs are enabled.

    Best regards,
    Ismael

    Hi,

    Yes, it is possible. You can move the language switcher within the menu container and adjust the positions accordingly using css. Try to replace the snippet in the functions.php file with the following code.

    function ava_icl_language_selector(){
    	do_action('wpml_add_language_selector');
    }
    add_action('ava_after_main_menu', 'ava_icl_language_selector');

    This will render the language switcher beside the main menu.

    If you don’t want to change the filter and keep the header meta container, you can try this css code instead.

    #header_meta {
    	position: absolute;
    	right: 0;
    }

    This will move the header meta container closer to the main menu container. Adjust the css code as you wish.

    Best regards,
    Ismael

    in reply to: Modify Blog Grid Layout #1186594

    Hi,

    This may not work with the Blog Posts element because the items are wrapped inside a container, so the items in each row will stay aligned even if the featured images are hidden.

    Have you tried using the Masonry element instead of the Blog Posts element? You can set the Size Settings to Flexible Masonry or Perfect Automatic Masonry so that the size of the items in the grid will depend on the dimension and aspect ratio of the featured images.

    Best regards,
    Ismael

    in reply to: can't display my category in shop page #1186592

    Hi,

    Thank you for the info. We’ll keep the thread open in case anything comes up.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Horizontal Gallery Problem #1186590

    Hi,

    Thank you for the info.

    We adjusted the Styling > Gallery Settings > Gallery Height settings. This seems to be the only way to prevent the images from being cut off or from overflowing outside the gallery container.

    Best regards,
    Ismael

    in reply to: Internet Explorer 11 and full-width-slideshow #1186589

    Hi,

    Thank you for the update.

    The slider is visible when we checked the site on IE11 and MS Edge. Please check the screenshot below.

    Screenshot: https://imgur.com/a/R2N3cMf

    Could you provide a screenshot of the issue including the browser console?

    Best regards,
    Ismael

    in reply to: Disable Auto Resizing #1186588

    Hi,

    Thank you for the update.

    Are you trying to display the original version of Pet-Eye-View-Desktop-Web.jpg image? We thought that you wanted to adjust the thumbnail size used in a Portfolio Grid element. Anyway, we edited the portfolio entry and set the Image element to use the Full Size (470x2560px) version of the image without scaling. Let us know if that’s what you’re looking for.

    Best regards,
    Ismael

    in reply to: My website error page, post and category #1186587

    Hi,

    Which items are not supposed to display in the front page? Please provide a link to these pages so that we can check them. The issue only happened when you convert the posts to pages and vice versa, so this is a plugin related issue. You should contact the plugin developers for additional help.

    The site above is no longer using the Enfold theme. Did you deactivate it?

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: One pager's navigation flickering #1186586

    Hi,

    Thank you for following up.

    We can reproduce the issue but we don’t really see anything unusual in the site — no errors or invalid markup. Please try to upgrade the theme from version 4.6.3.1 to version 4.7.3. The update may help fix the issue.

    Best regards,
    Ismael

    Hi,

    Unfortunately, creating the flyouts submenu effect is not available with the default burger/mobile menu. It’s possible, but it will require significant amount of modification that is beyond the scope of support. You’ll have to contact a freelance developer to modify it or use a third party plugin like Ubermenu and use it in place of the default menu.

    Thank you for your understanding.

    Best regards,
    Ismael

    in reply to: Registration – activation link issue #1186582

    Hi,

    Thank you for the update.

    later I found out that function of my_generate_key() is executed after my_add_key_to_email()

    Have you tried adjusting the priority of the hooks so that the function my_generate_key is executed before my_add_key_to_email?

    // https://developer.wordpress.org/plugins/hooks/actions/#priority

    Set the priority value of the my_generate_key to 10 and the other function to 20.

    Best regards,
    Ismael

    in reply to: Trying to Add Custom Woocommerce Single Product Page Template #1186289

    Hi,

    Sorry for the delay. You have to remove the templates folder from your child theme directory. Please check the documentation below to learn more about how to properly override the plugin templates.

    // https://docs.woocommerce.com/document/woocommerce-theme-developer-handbook/

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Mega Nav Column Divider Border #1186283

    Hi,

    Yes, that’s possible. Add the following code below the previous css modification that we added to apply borders to the mega menu columns.

    #top #header #menu-item-6965 .avia_mega_div > .sub-menu > li:nth-child(2) {
    	border-right: 0;
    }
    

    The #menu-item-6965 selector is the unique identifier of the Our Work menu item.

    Thank you for your patience.

    Best regards,
    Ismael

    Hi,

    the hacker simply bypassed it a

    We don’t really know how they get around it, but they probably have a script that deletes the checkbox before filling up the fields with the details, then send it. Or they’ve found a way to manipulate the validation script. Either way, activating the Google reCAPTCHA option should help in this case as @victoria suggested because the form will be validated not only in the client-side but also in the server-side, which makes the contact form more secure. You should also install security plugins such as WordFence to block unwanted traffic from the site and for additional protection.

    Best regards,
    Ismael

    in reply to: video background #1186272

    Hi,

    Thank you for the update.

    Where did you put the layer slider with the background video? It’s nowhere to be found in the front page. Please provide a direct link to the page containing the layer slider.

    Best regards,
    Ismael

    in reply to: The Events Calendar 5.0 Customizer – not available #1186267

    Hi,

    @Cliffy: As @spidercretions mentioned, the issue only happens when the Events > Settings > Display (tab) > Use updated calendar designs option is checked or enabled. Disabling it should fix the issue temporarily. We now know how the layout breaks, but we are not yet sure why it’s happening.

    // https://kriesi.at/support/topic/issues-with-events-calendar-and-events-calendar-pro/#post-1185942

    We’ve reported the issue to our channel. We’ll get back to you once we found a fix.

    Best regards,
    Ismael

    in reply to: Cookie Modal Popup Window, Google Analytics Default #1186265

    Hi,

    Thank you for the update.

    It doesn’t work properly because in the Privacy & Cookies > Advanced Options section, the Select use of the message bar settings is set to the second option, so the supposed cookie logic or behavior is ignored. We set it to the first option.

    Best regards,
    Ismael

    in reply to: Empty list slider in layer slider #1186261

    Hi,


    @iainski
    : Thank you for the info. We installed the Query Monitor plugin, but we are not seeing the query error related to the group_id column in the layer slider panel same as we had seen on other installation, so this is probably different. Please create a new thread/ticket and post the login details (WP, FTP and MySQL) in the private field. We’ll close this thread for now.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The issue is caused by the a3 Lazy Load plugin. The page including the slider at the very top works fine when the plugin is disabled.

    Best regards,
    Ismael

    in reply to: Wrong Post Categories displaying on masonry #1186257

    Hi,

    Thank you for the update.

    The Resources sort button still displays because some of the items in the Masonry element belongs to that category. If you want to remove or hide it, you can use the following css code.

    .resources_sort_button {
    	display: none !important;
    }

    Best regards,
    Ismael

    in reply to: Portfolio Thumbnails need resizing #1186244

    Hey leahmessina,

    Thank you for the inquiry.

    You can set the Styling > Grid Settings > Portfolio Grid Image Size settings to second option and select a different thumbnail size for the Portfolio Grid items. The first option in the settings will display the original featured image without scaling.

    Best regards,
    Ismael

    in reply to: First Menu Item not working on mobile #1186243

    Hey dalikhan3,

    Thank you for the inquiry.

    The menu item or anchor doesn’t work because the #services section is hidden on mobile view. Is it intentional? Please edit the #services color section and check the element visibility settings in Screen Options panel.

    Best regards,
    Ismael

    in reply to: cookie translation #1186242

    Hi,

    Thank you for the update.

    What do you mean by “false format”? Are the translations incorrect? If it is, then it will help a lot if you will correct or adjust it. Again, we only rely on other users to translate the theme, so we can’t really tell or confirm if the translations are accurate.

    Best regards,
    Ismael

    in reply to: Blog layout not working as expected #1186241

    Hi,

    You’re welcome! Glad it’s working.

    We edited the includes > loop-index.php file to append the read more button to the excerpt. For some reason, it’s not being added automatically.

    Best regards,
    Ismael

    in reply to: How do you put a caption below an image? #1186031

    Hi,

    @Michaela: Can you give us a link to the page with the Masonry element? We have to check how it’s set up so that we can provide the appropriate css modifications. If possible, please open a new thread/ticket and provide the site details in the private field.

    Best regards,
    Ismael

    in reply to: Issues with Events Calendar and Events Calendar Pro #1185942

    Hi,


    @spidercreations
    : The issue is that the modified version of the default-template.php file in the theme is being ignored causing the layout of the single event page to break. This only happens when the Use updated calendar designs option is enabled. We’ll get back to you once we’ve found what’s causing it.

    Related thread: https://theeventscalendar.com/support/forums/topic/changes-to-default-template-php-not-showing-up/

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    It’s an issue with an inline style — the top position property to be specific. You can add this css code to override it, or to adjust the vertical position of the sub menu.

    @media only screen and (max-width: 767px) {
        #top .av-submenu-container.av-sticky-submenu {
    	position: relative !important;
    	top: 0 !important;
        }
    }

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The slider link option is located in the Advanced > Link Settings toggle. Unfortunately, you can’t add buttons in the default Easy Slider, but you can apply a link directly to the image. The button option is only available in the Fullwidth and Fullscreen sliders.

    If you really need a button, you can manually create one using html tags in the caption field.

    Best regards,
    Ismael

    in reply to: Change Envato private token ? #1185931

    Hi,

    Thank you for the update.

    You can create another token and use it in place of the previous one. You will also have to manually delete the previous token from your Envato account to revoke its validity or authorization. Please check the link in the private field.

    Best regards,
    Ismael

Viewing 30 posts - 18,481 through 18,510 (of 66,739 total)