Hi,

Thank you for following up.

We edited the css code a bit and added the !important rule to place more priority to it so that it overrides the default style. We also deactivated the cache plugin temporarily. Before checking the page, please do not forget to do a hard refresh or remove the cache.

Best regards,
Ismael

Hey caweint,

Thank you for the inquiry.

Did you enable the css and js file compression settings? These settings will override the “Load only used elements” option, so the theme will still load all assets including files for the elements that are not actually added in the site. This is to make sure that compressed files contain all assets from all elements regardless of the page or of the elements that are actually present in the page.

Best regards,
Ismael

Hi,

Thank you for the update.

This should be possible but we have to directly edit the enfold\includes\helper-privacy.php file. The heading element can be found around line 1847:

$sc_content .= "[av_heading tag='h3' padding='10' heading='{$heading}' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' margin='10px,0,0,0'][/av_heading]";

Replace the value of the tag attribute or parameter.

Best regards,
Ismael

Hi,

Yes, we can see that the page layout is broken but there are no errors or warnings that might lead us to the actual cause of the issue. What is the current version of the theme? Please try to upgrade it to version 4.7.6.5, then post the login details in the private field so that we could check the issue further.

Additional info from the plugin developers will help.

Thank you for your patience.

Best regards,
Ismael

Hey RMConnection,

Thank you for the inquiry.

Are you using another extension or plugin for the Stripe payment gateway? Sometimes when we add a product to the cart, we get an error or an alert box saying “Stripe payment is not defined”, which might be related to the issue. And when we try to checkout, Stripe is not available as an option. Did you disable the Stripe plugin?

You may need to contact the plugin developers for additional assistance.

Best regards,
Ismael

Hey Underkult,

Thank you for the inquiry.

Did you apply the images as the slide’s background? If so, then you might need to set the Slide Background Image > Size settings to Cover to force the image to cover the entire slider area.

Best regards,
Ismael

Hi,

Thank you for the info. This seems to be related to the following thread.

// https://kriesi.at/support/topic/content-element-does-not-work-with-web-links/#post-1255388

The issue is cause by the pseudo container’s stack order as you observed.

Best regards,
Ismael

Hi,

@SurigliaStudio: Please open a new thread and post the necessary details in the private field so that we could check the site. We will close this one for now. And make sure to update the theme to the latest version, v4.7.6.5.

Best regards,
Ismael

Hi,

Thank you for the update.

The Featured Image option is now available inside the Layout box under the Header visibility and transparency. It is no longer a checkbox.

Best regards,
Ismael

Hey bewelltended,

Thank you for the inquiry.

You should be able to add the strap image as the background of the menu container or as a separate element beside the logo. In the previous site, the strap is attached to the logo and the html looks like this.

<div id="logo-area">
       <a href="https://thestrapsaver.com">
           <img class="trueleft col12 logo-top" src="https://www.thestrapsaver.com/wp-content/uploads/logo960.png" alt="The Strap Saver Logo"></a></div>

The hover effect is done using css.

nav #menu1 li:hover {
	--height: 73px;
}

#menu1 a:hover, #menu1-smooth a:hover, #menu1 .active a, #menu1-smooth .active a {
	background-color: #ed1d84;
}

#menu1 li:hover .li-spacer-white, #menu1 li.active .li-spacer-white {
	display: block;
	height: 4px;
	background-color: #fff;
}

The li-spacer-white container does not exist in the theme’s default menu but you might be able to recreate it by applying a top margin above the menu item on hover.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

The custom font manager follows certain rules when uploading a new font, which depends a lot on the information in the zip and files inside that zip file, so changing the file structure or creating your own from scratch may cause the font uploader to fail.

Have you tried using the @font-face rule instead?

// https://www.w3schools.com/cssref/css3_pr_font-face_rule.asp

Best regards,
Ismael

Hey NadineSchenkl,

Thank you for the inquiry.

That should be possible but the theme has its own unique character map which might not work with the default font files, so we do not recommend doing this. You could always use the Enfold > Import/Export > Iconfont Manager to add extra font icons when necessary. But if you want to still continue, please use the avf_default_iconfont filter in the functions.php file to change the default font asset path. Default path is config-templatebuilder\avia-template-builder\assets\fonts.

AviaBuilder::$default_iconfont = apply_filters( 'avf_default_iconfont', 
																array( 'entypo-fontello' => 
																			array(
																				'append'	=> '',
																				'include' 	=> $this->paths['assetsPath'] . 'fonts',
																				'folder'  	=> $this->paths['assetsURL'] . 'fonts',
																				'config'	=> 'charmap.php',
																				'compat'	=> 'charmap-compat.php', //needed to make the theme compatible with the old version of the font
																				'full_path'	=> 'true' //tells the script to not prepend the wp_upload dir path to these urls
																			)
																		)
														);

Best regards,
Ismael

Hi,

Sorry for the delay. You may need to set the tab sections to have their height calculated based on the actual content inside to remove the unwanted spaces around the section container. By default, all sections will inherit the height of the tallest section.

Best regards,
Ismael

Hi,

Thank you for the update.

The grid like element from the other site should be possible with the masonry gallery but you might have to control the width or height of each grid items manually using css because by default, the items are set to automatically respond to the size of the parent container or the view port.

Where can we check the page with the masonry gallery?

Best regards,
Ismael

Hey Portfolio,

Thank you for the inquiry.

What is the actual version of IE in their computers? It is possible that the IE browser in Windows XP is no longer compatible with the theme because Microsoft already ended their support for this OS and probably everything within it back in 2014.

// https://www.microsoft.com/en-us/microsoft-365/windows/end-of-windows-xp-support

Best regards,
Ismael