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Hi,
Thank you for the update.
We are not yet sure why the portfolio preview does not respond immediately. Is there a staging or development version of the site? Can we deactivate the plugins temporarily while checking the site?
Best regards,
IsmaelOctober 29, 2020 at 7:46 am in reply to: Featured image option not to display is not available anymore… #1256610Hi,
Thank you for the update.
The Featured Image option is now available inside the Layout box under the Header visibility and transparency. It is no longer a checkbox.
Best regards,
IsmaelOctober 29, 2020 at 6:07 am in reply to: Portfolio Ajax loading page or entry builded with standar tools -no code- #1256580Hey bcndisseny,
Thank you for the inquiry.
We are a bit confuse about the inquiry. Could you maybe explain a bit further? By default, you could only use the Add Preview Text editor to add the content to the preview sidebar but it is also possible to insert elements from the builder by using the Insert Theme Shortcode button in the Visual mode of the editor. It is the wand-like icon with the sky blue highlight. Hope that helps.
Best regards,
IsmaelHey bewelltended,
Thank you for the inquiry.
You should be able to add the strap image as the background of the menu container or as a separate element beside the logo. In the previous site, the strap is attached to the logo and the html looks like this.
<div id="logo-area"> <a href="https://thestrapsaver.com"> <img class="trueleft col12 logo-top" src="https://www.thestrapsaver.com/wp-content/uploads/logo960.png" alt="The Strap Saver Logo"></a></div>
The hover effect is done using css.
nav #menu1 li:hover { --height: 73px; } #menu1 a:hover, #menu1-smooth a:hover, #menu1 .active a, #menu1-smooth .active a { background-color: #ed1d84; } #menu1 li:hover .li-spacer-white, #menu1 li.active .li-spacer-white { display: block; height: 4px; background-color: #fff; }
The li-spacer-white container does not exist in the theme’s default menu but you might be able to recreate it by applying a top margin above the menu item on hover.
Best regards,
IsmaelHi,
Thank you for the update. Please let us know if you manage to reproduce the issue on the staging site or if it continues to be a problem in the live site. We will keep the thread open.
Best regards,
IsmaelHi,
Thank you for the inquiry.
The custom font manager follows certain rules when uploading a new font, which depends a lot on the information in the zip and files inside that zip file, so changing the file structure or creating your own from scratch may cause the font uploader to fail.
Have you tried using the @font-face rule instead?
// https://www.w3schools.com/cssref/css3_pr_font-face_rule.asp
Best regards,
IsmaelOctober 29, 2020 at 2:13 am in reply to: Custom text for both titles and captons on fullwidth sliders – desktop and mobil #1256548Hey webWahine,
Thank you for the inquiry.
Have you tried using css media queries instead of targeting the element using a unique class name, or instead of using multiple sliders?
// https://www.w3schools.com/css/css_rwd_mediaqueries.asp
It might not be working because the css code for both mobile and desktop has the important rule and the code that is intended for mobile view might be overriding the other because the selector that is used is more specific. Please take note of the css selector specificity.
// https://www.w3schools.com/css/css_specificity.asp
Best regards,
IsmaelOctober 29, 2020 at 2:03 am in reply to: How to deactivate default entypo-fontello iconfont? #1256547Hey NadineSchenkl,
Thank you for the inquiry.
That should be possible but the theme has its own unique character map which might not work with the default font files, so we do not recommend doing this. You could always use the Enfold > Import/Export > Iconfont Manager to add extra font icons when necessary. But if you want to still continue, please use the avf_default_iconfont filter in the functions.php file to change the default font asset path. Default path is config-templatebuilder\avia-template-builder\assets\fonts.
AviaBuilder::$default_iconfont = apply_filters( 'avf_default_iconfont', array( 'entypo-fontello' => array( 'append' => '', 'include' => $this->paths['assetsPath'] . 'fonts', 'folder' => $this->paths['assetsURL'] . 'fonts', 'config' => 'charmap.php', 'compat' => 'charmap-compat.php', //needed to make the theme compatible with the old version of the font 'full_path' => 'true' //tells the script to not prepend the wp_upload dir path to these urls ) ) );
Best regards,
IsmaelHi,
“It can be better to even hide the gallery on mobile and add some slider.”… ow that would be an idea if above is not possible… how do I do this?
You could toggle the elements’ visibility in the Screen Options tab and control whether they should display or not in a certain screen size. Using this you could hide the gallery on mobile view and display a slider instead.
Best regards,
IsmaelHi,
Sorry for the delay. You may need to set the tab sections to have their height calculated based on the actual content inside to remove the unwanted spaces around the section container. By default, all sections will inherit the height of the tallest section.
Best regards,
IsmaelHi,
Sorry for the delay. Where did you add the code or snippet? You should be able to add it using the Text or Code Block element in the Advance Layout Builder. Have you tried that?
Best regards,
IsmaelHi,
Thank you for the update.
The grid like element from the other site should be possible with the masonry gallery but you might have to control the width or height of each grid items manually using css because by default, the items are set to automatically respond to the size of the parent container or the view port.
Where can we check the page with the masonry gallery?
Best regards,
IsmaelHi,
Sorry for the late response. Did you remove the editor account that we asked previously? It seems to be not working anymore. Please activate the account again, or create another account with the editor role so that we could check the issue properly. (see private field)
Best regards,
IsmaelHey Portfolio,
Thank you for the inquiry.
What is the actual version of IE in their computers? It is possible that the IE browser in Windows XP is no longer compatible with the theme because Microsoft already ended their support for this OS and probably everything within it back in 2014.
// https://www.microsoft.com/en-us/microsoft-365/windows/end-of-windows-xp-support
Best regards,
IsmaelOctober 27, 2020 at 5:23 am in reply to: Multilanguage results in ajax search with Polylang and Relevanssi #1255966Hi,
Sorry for the delay. There are still mixed results in the search page when we use the default WordPress search field, so this might not be an issue with the AJAX search. Using the keyword “review” shows posts from both language. (see private field)
Does it work correctly when a default or twenty theme is activated?
Best regards,
IsmaelOctober 27, 2020 at 5:06 am in reply to: scrollin between the same category post using left and right navigation #1255961Hey caledoman,
Thank you for the inquiry.
Are you referring to the post navigation that are located on both sides or edges of the post? If so, then we could use the following filter in the functions.php file to limit it so that it only run through posts that have same category.
function avf_post_nav_settings_mod($settings) { $settings['same_category'] = true; return $settings; } add_filter('avf_post_nav_settings','avf_post_nav_settings_mod', 999, 1);
Best regards,
IsmaelOctober 27, 2020 at 4:43 am in reply to: reCAPTCHA (v3) – We detected that your site is not verifying reCAPTCHA tokens #1255957Hey tadpohl,
Thank you for the inquiry.
Did you enable the V3 version? Please note that this will automatically check the visitors in the background, and so the spam protection widget will not display if that is what you are expecting. You have to use the V2 version of the Google ReCAPTCHA if you want to enable the spam protection widget.
For additional assistance, please try to contact the plugin developer.
Best regards,
IsmaelHey emilconsor,
Thank you for the inquiry.
Please try to adjust the priority value of the image_size_names_choose filter to 9999.
add_action( 'after_setup_theme', 'avf_custom_image_sizes' ); function avf_custom_image_sizes() { if ( function_exists( 'add_image_size' ) ) { //Header Titelbild 1920 x 700 add_image_size( 'header-top', 1920, 700, array('center', 'top') ); add_image_size( 'header-center', 1920, 701, array('center', 'center') ); add_image_size( 'header-bottom', 1920, 702, array('center', 'bottom') ); //Trennerbild 1920 x 500 add_image_size( 'trenner-top', 1920, 500, array('center', 'top') ); add_image_size( 'trenner-center', 1920, 501, array('center', 'center') ); add_image_size( 'trenner-bottom', 1920, 502, array('center', 'bottom') ); //Bild Spalte 1/1 800 x 450 add_image_size( 'bild-content-1-1', 800, 450 ); //Bild Spalte 1/2 650 x 366 add_image_size( 'bild-content-1-2', 650, 366 ); //Newsbereich 450 x 253 add_image_size( 'bild-news', 450, 253 ); //Thumbnails für Menü 334 x 188 add_image_size( 'menu-thumbnails', 334, 188 ); } } add_filter( 'image_size_names_choose', 'avf_image_size_names_choose_mod', 9999 ); function avf_image_size_names_choose_mod( $sizes ) { return array_merge( $sizes, array( 'header-top' => __('Header Top 1920x700', 'avia_framework'), 'header-center' => __('Header Center 1920x700', 'avia_framework'), 'header-bottom' => __('Header Bottom 1920x700', 'avia_framework'), 'trenner-top' => __('Trenner Top 1920x500', 'avia_framework'), 'trenner-center' => __('Trenner Center 1920x500', 'avia_framework'), 'trenner-bottom' => __('Trenner Bottom 1920x500', 'avia_framework'), 'bild-content-1-1' => __('Bild Content 1/1 800x450', 'avia_framework'), 'bild-content-1-2' => __('Bild Content 1/2 650x366', 'avia_framework'), 'bild-news' => __('Newsbereich 450x253', 'avia_framework'), 'menu-thumbnails' => __('Menü Thumbnails 334x188', 'avia_framework') )); }
Best regards,
IsmaelHi,
Thank you for the inquiry.
The phone info container is restricted in size because of this css code.
.responsive .phone-info { width: 10%; float: left; }
This limits the width to only 10% of the parent container. Please try to set the width to 100%.
Best regards,
IsmaelHi,
You may need to do more optimization procedures aside from installing a cache or speed plugin, such as image compression, browser caching and resource minification. Please check the following article to you help you further with the site optimization.
// https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow
Best regards,
IsmaelOctober 27, 2020 at 3:32 am in reply to: Color Section for Elements – Please include a Set of "Branded colors" #1255950October 27, 2020 at 3:31 am in reply to: Color Section for Elements – Please include a Set of "Branded colors" #1255949Hey cacvaquero,
Thank you for the inquiry.
The slider navigation is actually accessible using the keyboard, you can tab through them and display the next or previous slide using the enter key, but they do not show up or fades in when focused. We might have to adjust the style of the navigation so that they are always visible and set the focus style accordingly.
.avia_desktop .av_slideshow.avia-slideshow .avia-slideshow-controls a { opacity: 1; filter: alpha(opacity=100); } .avia_desktop .av_slideshow.avia-slideshow:focus, .avia-slideshow-controls a:focus { opacity: 0.5 !important; filter: alpha(opacity=100) !important; }
The next and prev arrow should fade out a bit when focused.
Best regards,
IsmaelOctober 26, 2020 at 1:40 pm in reply to: WooCommerce – variation pictures of variable product not changing #1255705Hi,
Sorry for the delay. We tried to login to the site but it is temporarily unavailable — we encounter a 503 Service Unavailable error. Did you bring the site down temporarily?
To make the product variation switch work, make sure to the set the Enfold > Shop Options > Product Gallery to the second option or to the default WooCommerce 3.0 Product Gallery.
Best regards,
IsmaelHey Lin84,
Thank you for the inquiry.
The name of the blog_style should be bloglist-excerpt instead of single-big. Please replace the snippet or filter with the following code.
add_filter('avf_blog_style','avia_change_archive_blog_layout', 10, 2); function avia_change_archive_blog_layout($layout, $context){ if($context == 'archive') $layout = 'bloglist-excerpt'; return $layout; }
Best regards,
IsmaelHey 7thflow,
Thank you for the inquiry.
The file that holds the sticky header script is called avia-snippet-sticky-header.js which is inside the enfold > js folder. The shrink behaviour starts around line 75.
Best regards,
IsmaelHey KeyshaunSmith,
Thank you for the inquiry.
The product gallery uploader is still available in the site when we checked. You probably disabled it accidentally from the Screen Options before.
Best regards,
IsmaelHi,
Thank you for the info.
We will forward your request to our channel for further considerations. We might add a small note directly in the element informing the users how or where they could adjust the size of the product thumbnails.
Best regards,
IsmaelHi,
Thank you for the info.
The sticky header option is disabled on mobile devices by default but we could use the following css code to enable it back.
@media only screen and (max-width: 767px) { #header { position: fixed !important; } }
Best regards,
IsmaelHey holgerlietz,
Thank you for the inquiry
1.) The related posts section should display automatically when the default or classic editor is active, but not when the Advance Layout Builder (ALB) is used, which is probably why it does not show in this case. To automatically insert additional content after the default content when ALB is active, we might be able to use the avf_template_builder_content filter to render the Blog Posts shortcode.
Usage example:
2.) To remove the comment count and date, please use this css code.
.post-meta-infos .text-sep-date, .post-meta-infos .comment-container { display: none !important; }
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
Ismael -
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