Hey elsmore01,

Thank you for the inquiry.

This box pops up whenever we select an incorrect answer.

Screenshot: https://imgur.com/AHpm7pd

The plugin is probably looking for another container to append the error message. You may need to ask the plugin developers for additional info.

Best regards,
Ismael

Hi,

Because it looks you are trying to create custom shortcodes to render elements with predefined options. You can do the same with the Custom Elements Templates or the Templates option. Please open new threads for the new issues.

Best regards,
Ismael

Hey ovationits,

Thank you for the inquiry.

Did you import and export the theme options from the old site to the new one? The stylesheets or the css files in the new site are not loaded individually because they have been combined and compressed into a single file. You can deactivate the css compression in the Enfold > Performance > File Compression settings.

Best regards,
Ismael

Hey Gil,

Thank you for the inquiry.

Do you have a Themeforest account? You will have to purchase a new theme license (regular) using your account and generate a new API key. A new regular license comes with 6 months support that can be extended to 12 months. Unfortunately, you cannot extend support on an item that you did not actually purchased.

Best regards,
Ismael

Hi,

No problem! Glad we could be of help. Please feel free to open another thread should you need anything else.

Have a nice day.

Best regards,
Ismael

Hi,

Glad to know that it is now working. Have you tried using the templates or the custom element templates features? This should allow you to create an element with predefined options based on the default elements in the builder.

Please check the following documentation for more info.

// https://kriesi.at/documentation/enfold/custom-element-templates/

If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

Thanks!

Best regards,
Ismael

Hi Rob,

No problem! Thank you for recommending the theme and for the continued support. Please let us know in a different thread if you need anything else.

Have nice day.

Best regards,
Ismael

Hi,

Thank you for the info.

The post date and other meta info in the content footer is not visible because of this css code.

.slide-meta {
    display: none !important;
}

It might have been added in the Quick CSS field. Please remove the css code, then toggle or temporarily disable the Enfold > Performance > File Compression settings.

Best regards,
Ismael

Hi,

Thank you for the clarification.

Try to use this css code to adjust the width and left margin of the 3/4 column.

div .av_three_fourth {
    margin-left: 2%;
    width: 73.5%;
}

Default left margin is set to 6%.

Best regards,
Ismael

Hey jfoahs04,

Thank you for the inquiry.

Looks like you are using filters generated by a third plugin, which might be affecting how the column link works. And it seems like it is only affecting the first item in the group. Please try to ask the plugin developers for additional assistance.

Best regards,
Ismael

Hey Thomas,

Thank you for the inquiry.

Looks like an issue with the new post css management process. What was the version of the theme before the update? Do you actually see any issue with the site? Updating a page or post where a styling issue exists should regenerate the required css file and fix the issue.

The site looks blank or is not yet configured when we checked.

Best regards,
Ismael

Hi,

Thank you for the update.

Would you mind removing the older theme completely to rule out any conflict? We may have to try and deactivate the plugins because one of them might be causing the issue. Is that alright? Is there a staging or development version of the site?

Best regards,
Ismael

Hey saschapi,

Thank you for the inquiry.

When you add a dot between the numbers, the theme or the script treats the numbers on both sides of the dots separately. Without the dot, this is the markup.

<span class="avia-single-number __av-single-number" data-number_format="" data-number="32000" data-start_from="0">32000</span>

With the dot, you will see this.

<span class="avia-single-number __av-single-number" data-number_format="" data-number="32" data-start_from="0">32</span>
<span class="avia-single-number __av-single-number" data-number_format="" data-number="000" data-start_from="0">000</span></strong>

As you can see, the number 32 is separated from 000, which will then be animated in successive manner. It might be best just to omit the dot and remove the trailing zeroes.

Best regards,
Ismael

Hi,

Did you set the current menu as main menu? You can set it in the Appearance > Menus panel. Look for the section that is shown in the screenshot below.

Screenshot: https://imgur.com/QB3MTZR

Best regards,
Ismael

Hey Createve_Solutions,

Thank you for the inquiry.

You can use this css code to adjust the position of the social icons in the EN version.

html[lang="en"] #top nav .social_bookmarks {
    position: relative;
    top: 50%;
    margin-top: -16px;
    right: -100px;
}

We just added the html[lang=”en”] selector.

Best regards,
Ismael