Viewing 11 posts - 1 through 11 (of 11 total)
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  • #1303650

    hello!
    i have a problem with the layer slider and didn’t find a solution in your documentation:
    when i change the font weight, the change is shown to me in the edit page. but unfortunately this change is not transferred to the theme. is there a solution for this?
    thank you very much!
    best regards, martin

    #1303945

    Hi Martin,

    I’m not sure I fully understand the problem you are having. Could you try to explain it a bit further, and let us know how to reproduce it on your site please?

    Best regards,
    Rikard

    #1303976

    hello rikkad!
    sorry for my bad english!
    i want to change the font width on the landing page, since it is a layer slider, i change it there in edit mode, where it also works and i see the adjustments. but when i then refresh the website, the changes are not applied
    here you can find two screenshots, the first one shows the website. the second one shows the layerslider, with the edited font, which is not shown on the website: https://imgur.com/a/KTjWgGn
    i hope this is clearer now?
    best regards,
    martin

    #1304440

    Hi,

    Thank you for the screenshot.

    Do you remove the cache after editing the layer slider? Please try to edit the layer slider again, do some changes, then check the site on incognito mode or just purge the cache and refresh the browser.

    Best regards,
    Ismael

    #1304478

    hi ismael
    thanks for your answer!
    i have completely cleared the cache, made changes in the layer slider, saved and refreshed the page. even the incognito mode did not help. do you have any ideas what i can do?
    best regards,
    martin

    #1304808

    Hi,

    We tried to login to the site but it is asking for another authentication, maybe the htaccess password. Please post the other authentication info in the private field so that we could check the layer slider.

    Best regards,
    Ismael

    #1304815

    hi ismael,
    i don’t know of any other password. i always log in via this link (see private content). maybe that works?
    thanks & best regards,
    martin

    #1305183

    Hi,

    The site is still asking for this authentication when we tried to use the link above.

    Screenshot: https://imgur.com/2lGZfsQ

    It may be the htpassword.

    // https://help.dreamhost.com/hc/en-us/articles/216363187-Password-protecting-your-site-with-an-htaccess-file

    Best regards,
    Ismael

    #1305246

    hello ismael,
    that’s strange, i certainly don’t have any additional protection and therefore no password assigned.
    I just tried to log on to another computer, and it worked fine with the access data.
    i had installed the plugin “disable rest API”, maybe it has something to do with that, it is now deleted. maybe that was the reason?
    best regards,
    martin

    #1305446

    Hi Martin,

    I’m seeing the same thing as Ismael on my end, my guess is that your hosting provider is adding that to some country IP ranges. Could you reach out to them to confirm that please?

    Best regards,
    Rikard

    #1305475

    hello rikard!
    thank you for your answer!
    i’ll check it with my provider, it would surprise me though, because a few weeks ago someone from kriesi support was able to access my site. but who knows, maybe something has changed. i’ll get back to you.
    best regards,
    martin

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