Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 18, 2021 at 11:16 am #1306320
    Blatze

    Hi Team,
    the videos on my site start automatically, although autoplay has been deactivated.
    why is that?
    Thank you and regards
    Rio

    June 21, 2021 at 8:04 am #1306670
    Ismael

    Hey Blatze,

    Thank you for the inquiry.

    There are a lot of videos in the home page. Which of them are not supposed to play automatically?

    Best regards,
    Ismael

    June 21, 2021 at 11:40 am #1306703
    Blatze

    Hi Ismael! Thanks for your reply,

    The Color Section Video should play automatically, the others don’t

    Best regards,
    Blatze

    June 22, 2021 at 6:50 am #1306869
    Ismael

    Hi,

    Thank you for the update.

    Whenever we check the page, only the color section video is playing automatically, other videos are paused or stopped.

    Are you referring to the preloading? You can set the Advanced > Privacy Settings > Lazy Load videos to the second option to prevent the videos from preloading.

    Best regards,
    Ismael

    June 22, 2021 at 12:09 pm #1306915
    Blatze

    Thank you for your reply,

    Im not sure why, but whenever i load the page all Videos start playing. It has nothing to do with the preload settings.

    best regards
    Blatze

    June 23, 2021 at 10:59 am #1307107
    Ismael

    Hi,

    Videos should not start automatically if they are not muted or if audio is enabled. Did you mute the videos? Try to unmute the videos to prevent them from playing automatically.

    Best regards,
    Ismael

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