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Hi,
Thank you for the info.
Unfortunately, the new account is invalid, and the older one is also not working. Have you tried logging in with the new admin account?
Best regards,
IsmaelHi,
Inside each section are pictures (up to 50 or more) and my challange or idea is to make this images scrollable.
Have you tried using the Partner/Logo element to create a set of scrollable images?
Best regards,
IsmaelNovember 10, 2023 at 2:59 am in reply to: Trying to upload Enfold and get “the link you folowed has expired” #1425181Hey Debbie,
Thank you for the inquiry.
We didn’t find the Enfold theme in the Appearance > Themes panel. Please make sure to extract the actual theme zip file from the package that you have downloaded from Themeforest, before uploading it to the site. If this fails, try to upload the theme via FTP as described in the documentation below.
// https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install
Best regards,
IsmaelNovember 10, 2023 at 2:44 am in reply to: Burger Close “X” icon showing X & Y scrollbars (in the icon image itself) #1425180Hi,
Thank you for the update.
Looks like the scrollbar is only visible on hover and it’s quite thin so we didn’t notice it at first; it might be due to this css code.
.av-burger-overlay-active .av-burger-menu-main.menu-item-avia-special { overflow-y: auto; }You can set the overflow property to hidden to get rid of the scrollbar.
Best regards,
IsmaelHi,
Thank you for the update.
Did they say anything about the error that we mentioned above? Please provide an admin account to the staging site so that we can check the issue further.
Best regards,
IsmaelNovember 9, 2023 at 7:44 am in reply to: When not logged in WP, Cookie Information is displayed wrongly. #1425076Hi,
Thank you for the update.
The “WEBSITE PRIVACY NOTICE” page seems to be displaying properly now. Have you found the issue?
Best regards,
IsmaelHi,
Thank you for the update.
Did you modify or override the footer.php file in the child theme? We are not able to check this because the Appearance > Theme File Editor is missing or is not accessible. Please provide the S/FTP details in the private field so that we can check this further.
Best regards,
IsmaelHi,
1.) As we mentioned above, this is no longer possible because browsers completely hides the scrollbar when it’s not needed.
2.) There is actually no space between the text “Property Registry” and “not”. You can manually add the space in the em element.
<a href="https://site.com/en/registro-de-la-propiedad/">Property Registry</a><strong><em> not</em></strong>Best regards,
IsmaelNovember 9, 2023 at 2:01 am in reply to: Layerslider — Local Background Video not showing full size #1425058Hey Corina,
Thank you for the inquiry.
If you’re using a Video/Audio layer, you can enable the Background Video option in the Layer Settings > Media Options panel. Let us know how it goes.
Best regards,
IsmaelNovember 9, 2023 at 1:47 am in reply to: Burger Close “X” icon showing X & Y scrollbars (in the icon image itself) #1425057Hi,
Thank you for the inquiry.
We can’t see any scrollbars in the burger menu icon. We checked the site on Chrome. Which browser are you using? Please check the screenshot in the private field.
Best regards,
IsmaelHi,
Thank you for the update.
It’s possible that the maintenance mode option is enabled but the selected page doesn’t exist. Please provide the login details in the private field so that we can check the issue further. Meanwhile, please refer to the following documentation.
// https://kriesi.at/documentation/enfold/page-setup/#maintenance-mode
Best regards,
IsmaelHey andersjensen055,
Thank you for the inquiry.
You can directly override and modify the enfold/includes/loop-about-author.php file. You’ll find the text around line 32.
$heading = __( 'About', 'avia_framework' ) . ' ' . $name;The “Entries by” string can be found in the enfold/author.php file around line 24.
$heading_s = __( 'Entries by', 'avia_framework' ) . ' ' . $name;Best regards,
IsmaelHi,
No problem! Please let us know if you have more questions.
Have a nice day.
Best regards,
IsmaelNovember 9, 2023 at 1:34 am in reply to: Chrome aand Edge popup error: “Leave site? Changes you made may not be saved” #1425053Hi,
Thank you for the update.
Did you install or embed a popup contact form in the site? It’s possible that this is causing the issue. Can we deactivate the plugins temporarily while testing the site?
Best regards,
IsmaelHey Intercettazioni,
Thank you for the inquiry.
You may need to disable Fullscreen mode in order to access the sidebar panel. A fix will be included in the next patch to enable access to the sidebar panel even when Fullscreen mode is enabled. You can also add this code in the functions.php file.
add_action('admin_head', 'ava_admin_head_mod'); function ava_admin_head_mod() { echo '<style> body.block-editor-page.avia-advanced-editor-enabled.avia-block-editor-expand.is-fullscreen-mode .interface-interface-skeleton__sidebar { display: block !important; z-index: 99999 !important; } </style>'; }Best regards,
IsmaelNovember 9, 2023 at 1:25 am in reply to: Textgröße im Header für zusätzliche Elemente ändern #1425051Hey ursulamerten,
Thank you for the inquiry.
You can use this css code to adjust the style of the phone number info.
.phone-info div { line-height: 1em; font-size: 2em; color: red; }Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect.
Best regards,
IsmaelNovember 9, 2023 at 1:19 am in reply to: Hide post featured image in one Blog Post element only #1425050Hey Tanja,
Thank you for the inquiry
You can add this css code to hide the featured images of the posts in the page.
.page-id-4021 .fullsize .template-blog .big-preview { display: none !important; }Best regards,
Ismael-
This reply was modified 2 years, 4 months ago by
Nikko. Reason: user request
Hey Sébastien,
Thank you for the inquiry.
Would you mind providing a screenshot of the issue and a link to the site? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHi,
Thank you for the update.
We tried to login to the site but the credentials above seem to be incorrect. Please check the info carefully or provide another admin account.
Best regards,
IsmaelHey xfilegirl,
Thank you for the inquiry.
Have you tried uploading images with the same size and aspect ratio? This should maintain a consistent grid and align the items with each other. After uploading images with the same size, make sure to set the Portfolio Grid element’s Styling > Grid Settings > Portfolio Grid Image Size to the second option and set the Select custom image size to the first option (No scaling) to display the original image.
Best regards,
IsmaelNovember 9, 2023 at 12:49 am in reply to: how to use the imported fonts of the theme in the layer slider? #1425046Hi,
Thank you for the update.
We may need to access the site in order to properly check the issue. Please open a new thread and provide the login details in the private field.
Best regards,
IsmaelHi,
Great! Glad to know that the issue has been resolved. Please feel free to open another thread if you have more questions about the theme.
Have a nice day.
Best regards,
IsmaelHey josefrancisoa,
Thank you for the inquiry.
This issue has been fixed in the latest version of the theme. Please upgrade from 5.6.2 to the latest version, 5.6.8. Make sure to purge the cache and temporarily disable the Enfold > Performance > File Compression settings before checking the page.
Best regards,
IsmaelHi,
We are not able to reproduce the same issue the last time we checked the page. Are you sure that you removed the cache and performed a hard refresh before checking the pages?
Best regards,
IsmaelHey HenkN,
Thank you for the inquiry.
You can toggle these options in the Content > Player Setting panel, eliminating the need to manually add parameters. When we check the page, the video plays automatically and is muted.
Best regards,
IsmaelNovember 9, 2023 at 12:25 am in reply to: Formatting & CSS in Child Theme Not Recognized After Update to Enfold 5.6.8 #1425040Hi,
dashes not displaying under the “HIGHLIGHTS” and “WHAT’S INCLUDED” headers
Glad to know that you managed to solve most of the issues. To make the dashes display, try to edit the following css code and set the display property to block.
.costa-rica-highlightsec ul.highlight-bullet li:before { content: ""!important; width: 15px; height: 6px; background-color: #97cfe9; margin-right: 15px; margin-bottom: 6px; font-size: inherit; display: block; }Best regards,
IsmaelHey mediebruket,
Thank you for the inquiry.
Did you adjust the size of the Large thumbnail in the Settings > Media panel? Please note that you have to upload the images again or regenerate them with a plugin.
// https://wordpress.org/plugins/regenerate-thumbnails/
Best regards,
IsmaelHey frb1,
Thank you for the inquiry.
Have you tried using the Fullwidth Sub Menu element from the Advance Layout Builder (ALB)? Please check the documentation below for more info.
// https://kriesi.at/documentation/enfold/fullwidth-sub-menu/
Best regards,
IsmaelHi,
Thank you for the update.
Looks like the theme is already uploaded to the site but it’s not active yet. Please create a site backup or restore point, then try to manually activate the Enfold theme in the Appearance > Themes panel.
Best regards,
Ismael -
This reply was modified 2 years, 4 months ago by
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