Forum Replies Created

Viewing 30 posts - 6,751 through 6,780 (of 67,463 total)
  • Author
    Posts
  • in reply to: Problem with news page and news breadcrumb #1425183

    Hi,

    Thank you for the info.

    Unfortunately, the new account is invalid, and the older one is also not working. Have you tried logging in with the new admin account?

    Best regards,
    Ismael

    in reply to: 3 scroll areas on one page #1425182

    Hi,

    Inside each section are pictures (up to 50 or more) and my challange or idea is to make this images scrollable.

    Have you tried using the Partner/Logo element to create a set of scrollable images?

    Best regards,
    Ismael

    Hey Debbie,

    Thank you for the inquiry.

    We didn’t find the Enfold theme in the Appearance > Themes panel. Please make sure to extract the actual theme zip file from the package that you have downloaded from Themeforest, before uploading it to the site. If this fails, try to upload the theme via FTP as described in the documentation below.

    // https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Looks like the scrollbar is only visible on hover and it’s quite thin so we didn’t notice it at first; it might be due to this css code.

    .av-burger-overlay-active .av-burger-menu-main.menu-item-avia-special {
        overflow-y: auto;
    }

    You can set the overflow property to hidden to get rid of the scrollbar.

    Best regards,
    Ismael

    in reply to: reCAPTCHA v3 Not Working in Popup #1425077

    Hi,

    Thank you for the update.

    Did they say anything about the error that we mentioned above? Please provide an admin account to the staging site so that we can check the issue further.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The “WEBSITE PRIVACY NOTICE” page seems to be displaying properly now. Have you found the issue?

    Best regards,
    Ismael

    in reply to: Image slightly zoom image broken #1425061

    Hi,

    Thank you for the update.

    Did you modify or override the footer.php file in the child theme? We are not able to check this because the Appearance > Theme File Editor is missing or is not accessible. Please provide the S/FTP details in the private field so that we can check this further.

    Best regards,
    Ismael

    in reply to: How to Permanently Add a Scroll Bar #1425060

    Hi,

    1.) As we mentioned above, this is no longer possible because browsers completely hides the scrollbar when it’s not needed.

    2.) There is actually no space between the text “Property Registry” and “not”. You can manually add the space in the em element.

    <a href="https://site.com/en/registro-de-la-propiedad/">Property Registry</a><strong><em> not</em></strong>
    

    Best regards,
    Ismael

    Hey Corina,

    Thank you for the inquiry.

    If you’re using a Video/Audio layer, you can enable the Background Video option in the Layer Settings > Media Options panel. Let us know how it goes.

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    We can’t see any scrollbars in the burger menu icon. We checked the site on Chrome. Which browser are you using? Please check the screenshot in the private field.

    Best regards,
    Ismael

    in reply to: Maintenance Mode #1425056

    Hi,

    Thank you for the update.

    It’s possible that the maintenance mode option is enabled but the selected page doesn’t exist. Please provide the login details in the private field so that we can check the issue further. Meanwhile, please refer to the following documentation.

    // https://kriesi.at/documentation/enfold/page-setup/#maintenance-mode

    Best regards,
    Ismael

    in reply to: Customizing Text on Author Page #1425055

    Hey andersjensen055,

    Thank you for the inquiry.

    You can directly override and modify the enfold/includes/loop-about-author.php file. You’ll find the text around line 32.

    $heading = __( 'About', 'avia_framework' ) . ' ' . $name;
    

    The “Entries by” string can be found in the enfold/author.php file around line 24.

    $heading_s = __( 'Entries by', 'avia_framework' ) . ' ' . $name;
    

    Best regards,
    Ismael

    in reply to: Renewed license, unable to get support #1425054

    Hi,

    No problem! Please let us know if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Did you install or embed a popup contact form in the site? It’s possible that this is causing the issue. Can we deactivate the plugins temporarily while testing the site?

    Best regards,
    Ismael

    in reply to: Article settings bar disappeared #1425052

    Hey Intercettazioni,

    Thank you for the inquiry.

    You may need to disable Fullscreen mode in order to access the sidebar panel. A fix will be included in the next patch to enable access to the sidebar panel even when Fullscreen mode is enabled. You can also add this code in the functions.php file.

    add_action('admin_head', 'ava_admin_head_mod');
    
    function ava_admin_head_mod() {
      echo '<style>
        body.block-editor-page.avia-advanced-editor-enabled.avia-block-editor-expand.is-fullscreen-mode .interface-interface-skeleton__sidebar {
            display: block !important;
            z-index: 99999 !important;
        }
      </style>';
    }

    Best regards,
    Ismael

    in reply to: Textgröße im Header für zusätzliche Elemente ändern #1425051

    Hey ursulamerten,

    Thank you for the inquiry.

    You can use this css code to adjust the style of the phone number info.

    .phone-info div {
        line-height: 1em;
        font-size: 2em;
        color: red;
    }

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect.

    Best regards,
    Ismael

    in reply to: Hide post featured image in one Blog Post element only #1425050

    Hey Tanja,

    Thank you for the inquiry

    You can add this css code to hide the featured images of the posts in the page.

    .page-id-4021 .fullsize .template-blog .big-preview {
        display: none !important;
    }

    Best regards,
    Ismael

    • This reply was modified 2 years, 4 months ago by Nikko. Reason: user request
    in reply to: image d’arrière plan section #1425049

    Hey Sébastien,

    Thank you for the inquiry.

    Would you mind providing a screenshot of the issue and a link to the site? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: Problem with news page and news breadcrumb #1425048

    Hi,

    Thank you for the update.

    We tried to login to the site but the credentials above seem to be incorrect. Please check the info carefully or provide another admin account.

    Best regards,
    Ismael

    in reply to: portfolio grid featured image alignment #1425047

    Hey xfilegirl,

    Thank you for the inquiry.

    Have you tried uploading images with the same size and aspect ratio? This should maintain a consistent grid and align the items with each other. After uploading images with the same size, make sure to set the Portfolio Grid element’s Styling > Grid Settings > Portfolio Grid Image Size to the second option and set the Select custom image size to the first option (No scaling) to display the original image.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We may need to access the site in order to properly check the issue. Please open a new thread and provide the login details in the private field.

    Best regards,
    Ismael

    in reply to: Save enfold with theme child error #1425045

    Hi,

    Great! Glad to know that the issue has been resolved. Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Delay closing toogle accordions #1425044

    Hey josefrancisoa,

    Thank you for the inquiry.

    This issue has been fixed in the latest version of the theme. Please upgrade from 5.6.2 to the latest version, 5.6.8. Make sure to purge the cache and temporarily disable the Enfold > Performance > File Compression settings before checking the page.

    Best regards,
    Ismael

    in reply to: Different Logo on Mobile #1425043

    Hi,

    We are not able to reproduce the same issue the last time we checked the page. Are you sure that you removed the cache and performed a hard refresh before checking the pages?

    Best regards,
    Ismael

    in reply to: autoplay youtube #1425041

    Hey HenkN,

    Thank you for the inquiry.

    You can toggle these options in the Content > Player Setting panel, eliminating the need to manually add parameters. When we check the page, the video plays automatically and is muted.

    Best regards,
    Ismael

    Hi,

    dashes not displaying under the “HIGHLIGHTS” and “WHAT’S INCLUDED” headers

    Glad to know that you managed to solve most of the issues. To make the dashes display, try to edit the following css code and set the display property to block.

    .costa-rica-highlightsec ul.highlight-bullet li:before {
        content: ""!important;
        width: 15px;
        height: 6px;
        background-color: #97cfe9;
        margin-right: 15px;
        margin-bottom: 6px;
        font-size: inherit;
        display: block;
    }

    Best regards,
    Ismael

    in reply to: Bigger preview images in gallery block #1425039

    Hey mediebruket,

    Thank you for the inquiry.

    Did you adjust the size of the Large thumbnail in the Settings > Media panel? Please note that you have to upload the images again or regenerate them with a plugin.

    // https://wordpress.org/plugins/regenerate-thumbnails/

    Best regards,
    Ismael

    in reply to: Sticky page chapter menu #1425038

    Hey frb1,

    Thank you for the inquiry.

    Have you tried using the Fullwidth Sub Menu element from the Advance Layout Builder (ALB)? Please check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/fullwidth-sub-menu/

    Best regards,
    Ismael

    in reply to: Installation error message #1424876

    Hi,

    Thank you for the update.

    Looks like the theme is already uploaded to the site but it’s not active yet. Please create a site backup or restore point, then try to manually activate the Enfold theme in the Appearance > Themes panel.

    Best regards,
    Ismael

    in reply to: Removing Placeholder Images from Blog Entries #1424872

    Hi,

    Thank you for the info.

    You can use this css code to hide the featured images in the grid layout.

    .slide-image {
        display: none !important;
    }

    Best regards,
    Ismael

Viewing 30 posts - 6,751 through 6,780 (of 67,463 total)