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  • #1424744

    Hi
    I just bought the Enfold – Responsive Multi-Purpose Theme
    I tried to upload it and got this error message.
    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.
    Could you please tell me or send me a video link to explain to me all the different steps to follow in order to solve the issue.
    Regards.

    #1424747

    Hey Mihou,

    Thank you for the inquiry.

    Please be aware that the theme’s actual zip file is located within the Themeforest package. You need to extract the Enfold or theme zip file from the package you downloaded from Themeforest, before uploading it to your WordPress installation.

    Best regards,
    Ismael

    #1424806
    This reply has been marked as private.
    #1424819

    Hi,

    Please send us the file you are using and give us access to your site in private, then we can install the theme for you.

    Best regards,
    Rikard

    #1424823

    Hi Rikard
    Here are the credentials:

    Regards

    • This reply was modified 3 months, 2 weeks ago by Ismael. Reason: moved to private field
    #1424825
    This reply has been marked as private.
    #1424876

    Hi,

    Thank you for the update.

    Looks like the theme is already uploaded to the site but it’s not active yet. Please create a site backup or restore point, then try to manually activate the Enfold theme in the Appearance > Themes panel.

    Best regards,
    Ismael

    #1424920
    This reply has been marked as private.
    #1424926

    Hi,

    You should be able to do that through your hosting provider, or via a plugin.

    Best regards,
    Rikard

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