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Hi,
@divinecurio: Please try toggle or temporarily disable the Enfold > Performance > File Compression settings to reload the updated scripts and stylesheets. If you have a cache plugin, make sure to purge the cache or disable it temporarily. Let us know if this helps fix the issue.If you need more assistance, you can open a new ticket in the following link: https://kriesi.at/support/forum/enfold/#new-post
Best regards,
IsmaelFebruary 9, 2024 at 10:26 am in reply to: Header Phone Number/Extra Info with google translate #1433781Hey juncruz562,
Thank you for the inquiry.
You can add this css code to center align the text or the phone info.
.html_header_top #top .av_header_stretch .container { display: flex; justify-content: center; }Best regards,
IsmaelFebruary 9, 2024 at 10:23 am in reply to: Fonts select tab in General Setting causing critical error #1433780Hey BrendaSarg,
Thank you for the inquiry.
We may need to access the dashboard in order to properly check the issue. Please provide the admin details in the private field and post a short clip of the issue so that we can understand how to reproduce it accurately.
Best regards,
IsmaelFebruary 9, 2024 at 8:19 am in reply to: Custom Field “Hide on sigle entry”, and Gravity Forms #1433771Hi,
Thank you for the update.
The Featured Image settings should display inside the Layout metabox just under the Header visibility and transparency settings. If you want to control it manually, you can add a new custom field called _avia_hide_featured_image and set the value to true or false.
Best regards,
IsmaelHi,
Thank you for the inquiry.
Instead of adding this css modification, have you tried adjusting the Message Bar Position settings in the Enfold > Privacy & Cookies > Cookie Handling tab?
If you want to proceed with the css code, please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css code.
Best regards,
IsmaelHey Soulshakin,
Thank you for the inquiry.
The content of the product tabs are created automatically based on the content of the product and its attributes, so you cannot edit them manually. If you want to add more tabs, you can use the following filter.
add_filter( 'woocommerce_product_tabs', 'avia_new_product_tab' ); function avia_new_product_tab( $tabs ) { $tabs['desc_tab'] = array( 'title' => __( 'Product Description', 'woocommerce' ), 'priority' => 50, 'callback' => 'avia_new_product_tab_content' ); } function avia_new_product_tab_content() { $prod_id = get_the_ID(); echo ''.get_post_meta($prod_id,'product_description',true).' '; }Or use the following plugin to modify the tabs.
// https://wordpress.org/plugins/woocommerce-product-tabs/
// https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/Best regards,
IsmaelHey Elena,
Thank you for the inquiry.
When attempting to add the product to the cart for the first time, we encountered an error page displaying the following message:
Error 503 Backend fetch failed Backend fetch failed Guru Meditation: XID: 85594832232 Varnish cache serverThis appears to be related to a database issue or caching. Next attempts to add the product were successful, and the error did not occur again. We recommend reaching out to your hosting provider to investigate the Varnish cache server or consider temporarily disabling it and see if it changes anything.
Best regards,
IsmaelHi,
Thank you for the update.
You have to move the css rule inside the css media query.
@media only screen and (max-width: 1024px) { /* move the css code here */ }Please remove the previous the css modifications, then replace it with the following code:
@media only screen and (max-width: 1024px) { .responsive #top #wrap_all .flex_column.av-break-at-tablet, .responsive #top #wrap_all .av-break-at-tablet .flex_cell { margin: 0; margin-bottom: 20px; width: 100%; display: block; height: auto; overflow: hidden; } }Best regards,
IsmaelHey pnamroud,
Thank you for the inquiry.
We may need to access the site to fully understand the issue. Could you please create a staging or development version of the site and share the login details in the private field? It’s recommended to deactivate all plugins during testing, so please make sure you have created a backup or restore point for the site before proceeding.
Best regards,
IsmaelFebruary 9, 2024 at 7:33 am in reply to: Blog Post not showing Title, Text or Excerpts or Read more. #1433764Hi,
Thank you for the inquiry.
The title and excerpt are not displaying because the height of the avia-content-slider-inner is limited to 130px. Please remove this css code or adjust it accordingly.
.avia-content-slider-inner { height: 130px !important; }Best regards,
IsmaelHi,
Thank you for the update.
Do you encounter the same “Blank line before XML declaration” error when you use the validator? Please review your functions.php file and make sure that there are no blank lines before or after the tags. We haven’t encountered this issue previously, so it’s not clear how the blank lines are being added to the rss file.
Best regards,
IsmaelHey 1x1med2023,
Thank you for the inquiry.
It might be an issue with file compression. Please disable the cache plugin temporarily or just disable the cache plugin’s minification or compression settings. Then,= go to Enfold > Performance panel and disable the File Compression settings temporarily. Let us know if this helps fix the issue.
Best regards,
IsmaelHey damienbecot,
Thank you for the inquiry.
We successfully imported the Health demo pages, but the images couldn’t be included, probably due to server restrictions. You’ll need to edit the pages and upload your own images to the elements.
Best regards,
IsmaelHi,
There are currently no plans to implement this feature. But if you wish to implement it yourself, you can start by checking the enfold/framework/php/class-form-generator.php file, particularly the send function. You can also refer to the Google reCAPTCHA implementation in the enfold/framework/php/class-grecaptcha.php file.
Best regards,
IsmaelHey Diana,
Thank you for the inquiry.
The size of the timeline is not the same because the left padding of the the 1st column is set to 100px while the second one is set to 170px. Please try to adjust the padding values and make sure that they are the same for both timeline elements.
Best regards,
IsmaelHi,
Thank you for the update.
The mega menu seems to adjusts correctly when we make it fullwidth. Please remove the previous css code, then replace it with:
.html_visible_cart #menu-item-2289 .avia_mega_div { width: 100vw !important; }If you want to make this the default width of the mega menu even when the cart is not visible, you can use this code instead.
#menu-item-2289 .avia_mega_div { width: 100vw !important; }This is how it looks: https://1drv.ms/i/s!AjjTfXSRbKTvgtw3azelDudoyrmGag?e=jsojMm
Best regards,
IsmaelHey daves1997,
Thank you for the inquiry.
The height of the menu container is set to 88px by default. If you want it adjusted, you can try this css code.
#header_main .container, .main_menu ul:first-child>li a { height: 40px; line-height: 40px; }Best regards,
IsmaelHi,
Thank you for the info.
We are not yet sure why the sidebar is duplicated. Did you modify any of the template files? Please provide the S/FTP details in the private field so that we can access the theme files. The Appearance > Theme File Editor is not accessible, so we were not able to check the modification.
We recommend installing a child theme so that you can move the modifications there.
// https://kriesi.at/documentation/enfold/child-theme/
Best regards,
IsmaelHi,
Thank you for the update.
The number of entries displayed on the portfolio category page can also be adjusted by changing the value of the Settings > Reading > Blog pages show at most. Have you tried that?
Best regards,
IsmaelHi,
This seems to be working correctly on our end. What happens when you set the taxonomy to “portfolio_entries”? Please look for this line:
'taxonomy' => 'category'Replace it with:
'taxonomy' => 'portfolio_entries'If you’re still having trouble, please open a different thread and post the login details in the private field.
Best regards,
IsmaelFebruary 9, 2024 at 6:10 am in reply to: Phone number and google translate widget text color #1433751Hi!
Thank you for the inquiry.
Are you referring to the “Excellent, Caring, and Accessible Healthcare ” in the top header? You can add the following css code to set the color of the text to black.
#top #header_meta a, #top #header_meta li, #top #header_meta .phone-info { color: #000000; }Best regards,
IsmaelHi,
Thank you for the info.
Please remove the filter in the functions.php file and replace the modification in the archive.php file with the following:
$atts =array ( 'link' => array ( 0 => 'category', ), 'term_rel' => 'IN', 'wc_prod_visible' => '', 'wc_prod_hidden' => 'hide', 'wc_prod_featured' => '', 'prod_order_by' => '', 'prod_order' => '', 'date_filter' => '', 'date_filter_start' => '', 'date_filter_end' => '', 'date_filter_format' => 'yy/mm/dd', 'period_filter_unit_1' => '1', 'period_filter_unit_2' => 'year', 'page_element_filter' => '', 'sort' => 'yes', 'query_orderby' => 'date', 'query_order' => 'DESC', 'caption_elements' => 'title excerpt', 'caption_styling' => '', 'caption_display' => 'always', 'img_copyright' => '', 'size' => 'fixed masonry', 'orientation' => '', 'image_size' => 'masonry', 'gap' => '1px', 'columns' => 'flexible', 'av-desktop-columns' => '', 'av-medium-columns' => '', 'av-small-columns' => '', 'av-mini-columns' => '', 'items' => '12', 'paginate' => 'none', 'color' => '', 'custom_bg' => '', 'img_copyright_font' => '', 'av-desktop-font-img_copyright_font' => '', 'av-medium-font-img_copyright_font' => '', 'av-small-font-img_copyright_font' => '', 'av-mini-font-img_copyright_font' => '', 'img_copyright_color' => '', 'img_copyright_bg' => '', 'animation' => 'active', 'animation_duration' => '', 'animation_custom_bg_color' => '', 'animation_custom_bg_color_multi_list' => '', 'animation_z_index_curtain' => '100', 'overlay_fx' => 'active', 'img_scrset' => '', 'lazy_loading' => 'disabled', 'av-desktop-hide' => '', 'av-medium-hide' => '', 'av-small-hide' => '', 'av-mini-hide' => '', 'alb_description' => '', 'id' => '', 'custom_class' => '', 'template_class' => '', 'element_template' => '', 'one_element_template' => '', 'show_locked_options_fakeArg' => '', 'av_uid' => 'av-3lh7ch', 'sc_version' => '1.0', 'ids' => false, 'action' => false, 'post_type' => array ( 'post' => 'post', 'page' => 'page', 'attachment' => 'attachment', 'revision' => 'revision', 'nav_menu_item' => 'nav_menu_item', 'custom_css' => 'custom_css', 'customize_changeset' => 'customize_changeset', 'oembed_cache' => 'oembed_cache', 'user_request' => 'user_request', 'wp_block' => 'wp_block', 'wp_template' => 'wp_template', 'wp_template_part' => 'wp_template_part', 'wp_global_styles' => 'wp_global_styles', 'wp_navigation' => 'wp_navigation', 'acf-taxonomy' => 'acf-taxonomy', 'acf-post-type' => 'acf-post-type', 'acf-field-group' => 'acf-field-group', 'acf-field' => 'acf-field', 'product' => 'product', 'product_variation' => 'product_variation', 'shop_order' => 'shop_order', 'shop_order_refund' => 'shop_order_refund', 'shop_coupon' => 'shop_coupon', 'shop_order_placehold' => 'shop_order_placehold', 'alb_elements' => 'alb_elements', 'alb_custom_layout' => 'alb_custom_layout', 'rm_content_editor' => 'rm_content_editor', 'portfolio' => 'portfolio', 'avia_framework_post' => 'avia_framework_post', ), 'offset' => 0, 'container_links' => 'active', 'link_dest' => '', 'lightbox_text' => '', 'container_class' => 'av-masonry-entries', 'auto_ratio' => 1.7, 'set_breadcrumb' => true, 'custom_markup' => '', 'taxonomy' => 'category', 'categories' => array ( ), ); $blog = new avia_masonry($atts); $blog->get_element_styles(); $blog->query_entries(); echo '<div class="entry-content-wrapper">' . $blog->html() . '</div>';Also, you have to make sure that Grid Layout is selected in the Enfold > Blog Layout > Blog Layout settings.
Best regards,
IsmaelFebruary 8, 2024 at 11:43 am in reply to: Is there a Table of Contents plug-in that actually works with Enfold? #1433665Hey ermington,
Thank you for the inquiry.
The theme has its own Table of Contents (TOC) widget, which automatically detects heading tags (h1, h2 etc) on the page. You can find the widget in the Appearance > Widgets panel.
Best regards,
IsmaelHi,
Thank you for the inquiry.
The transparency options have been relocated to the Enfold > Theme Options > Transparency Logo Options section. Please make sure that the theme is updated to version 5.6.10.
Best regards,
IsmaelHi,
Thank you for the short clip.
Have you tried testing it on a different browser, or have you checked if JavaScript is disabled in your browser settings? We’ve provided a short clip showing how the columns behave on our end. Please check the private field.
Best regards,
IsmaelHi,
You’re welcome! Glad we could be of help. Unfortunately, we’re still not sure about what caused the problem with the Button Row element. It might be the content or special characters but we can’t be sure. Let us know if you have more questions about the theme.
Thanks for the dinner offer! Have a nice day!
Best regards,
IsmaelFebruary 8, 2024 at 11:24 am in reply to: Contact form and emails senrt from the contact form #1433658Hey StephenStamp,
Thank you for the inquiry.
This option is not available in the default contact form, unfortunately. However, you can try using plugins like Contact Form 7 or WPForms. With these plugins, you can install one of their extensions to create custom templates. Please check the links below.
// https://wordpress.org/plugins/cf7-email-template-builder/
// https://wpforms.com/wpforms-1-1-3-custom-email-templates-form-notification-and-confirmation-updates/Best regards,
IsmaelHey Michael,
Thank you for the inquiry.
Did you enable the Advanced > Slider Animation > Slideshow Autorotation settings? Please try to disable the option to prevent the slider from transitioning on its own.
Best regards,
IsmaelFebruary 8, 2024 at 11:12 am in reply to: Request to check page editing errors (Avia Layout Builder) #1433654Hi,
The dashboard is still inaccessible on our end. Please contact your hosting provider and request them to allow access to the site. This is the error message that we encountered when we attempt to access the dashboard.
Forbidden
You don’t have permission to access /wp-admin on this server.Best regards,
IsmaelHi,
Also, your new code you sent has destroyed the layout in the Desktop view.
Did you add this css code?
div .avia-table { background: transparent; width: 100%; clear: both; margin: 30px 0; table-layout: fixed; }If you didn’t add it, please include this css code to override the default style. Or post the login details in the private field so that we can add the modifications for you.
div .avia-table { table-layout: auto; }Aren’t you checking the code before you are sending it out? This is getting quite frustrating.
Yes, we always check the modifications before sending it out to the users. The table seems to be displaying as it should when we checked the site on mobile view. Please check the screenshot in the private field.
I will tag the rest of the team so that they can check the modifications.
Best regards,
Ismael -
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