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Viewing 30 posts - 6,031 through 6,060 (of 67,463 total)
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  • in reply to: Enfold Theme Not Working Correctly #1433782

    Hi,


    @divinecurio
    : Please try toggle or temporarily disable the Enfold > Performance > File Compression settings to reload the updated scripts and stylesheets. If you have a cache plugin, make sure to purge the cache or disable it temporarily. Let us know if this helps fix the issue.

    If you need more assistance, you can open a new ticket in the following link: https://kriesi.at/support/forum/enfold/#new-post

    Best regards,
    Ismael

    in reply to: Header Phone Number/Extra Info with google translate #1433781

    Hey juncruz562,

    Thank you for the inquiry.

    You can add this css code to center align the text or the phone info.

    .html_header_top #top .av_header_stretch .container {
        display: flex;
        justify-content: center;
    }
    

    Best regards,
    Ismael

    in reply to: Fonts select tab in General Setting causing critical error #1433780

    Hey BrendaSarg,

    Thank you for the inquiry.

    We may need to access the dashboard in order to properly check the issue. Please provide the admin details in the private field and post a short clip of the issue so that we can understand how to reproduce it accurately.

    Best regards,
    Ismael

    in reply to: Custom Field “Hide on sigle entry”, and Gravity Forms #1433771

    Hi,

    Thank you for the update.

    The Featured Image settings should display inside the Layout metabox just under the Header visibility and transparency settings. If you want to control it manually, you can add a new custom field called _avia_hide_featured_image and set the value to true or false.

    Best regards,
    Ismael

    in reply to: cookie banner position #1433770

    Hi,

    Thank you for the inquiry.

    Instead of adding this css modification, have you tried adjusting the Message Bar Position settings in the Enfold > Privacy & Cookies > Cookie Handling tab?

    If you want to proceed with the css code, please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css code.

    Best regards,
    Ismael

    in reply to: woocommerce product tabs not shown in backend #1433769

    Hey Soulshakin,

    Thank you for the inquiry.

    The content of the product tabs are created automatically based on the content of the product and its attributes, so you cannot edit them manually. If you want to add more tabs, you can use the following filter.

    
    add_filter( 'woocommerce_product_tabs', 'avia_new_product_tab' );
    function avia_new_product_tab( $tabs ) {
        $tabs['desc_tab'] = array(
            'title'     => __( 'Product Description', 'woocommerce' ),
            'priority'  => 50,
            'callback'  => 'avia_new_product_tab_content'
        );
    }
    function avia_new_product_tab_content()  {
        $prod_id = get_the_ID();
        echo ''.get_post_meta($prod_id,'product_description',true).'
    
    ';
    }
    

    Or use the following plugin to modify the tabs.

    // https://wordpress.org/plugins/woocommerce-product-tabs/
    // https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/

    Best regards,
    Ismael

    in reply to: woocommerce products do not work #1433768

    Hey Elena,

    Thank you for the inquiry.

    When attempting to add the product to the cart for the first time, we encountered an error page displaying the following message:

    Error 503 Backend fetch failed
    Backend fetch failed
    
    Guru Meditation:
    XID: 85594832232
    
    Varnish cache server
    

    This appears to be related to a database issue or caching. Next attempts to add the product were successful, and the error did not occur again. We recommend reaching out to your hosting provider to investigate the Varnish cache server or consider temporarily disabling it and see if it changes anything.

    Best regards,
    Ismael

    in reply to: Column to Mobile 1024 Laptop Screen #1433767

    Hi,

    Thank you for the update.

    You have to move the css rule inside the css media query.

    @media only screen and (max-width: 1024px) {
      /* move the css code here */
    }
    

    Please remove the previous the css modifications, then replace it with the following code:

    @media only screen and (max-width: 1024px) {
       .responsive #top #wrap_all .flex_column.av-break-at-tablet, .responsive #top #wrap_all .av-break-at-tablet .flex_cell {
           margin: 0;
           margin-bottom: 20px;
           width: 100%;
           display: block;
           height: auto;
           overflow: hidden;
       }
    }

    Best regards,
    Ismael

    in reply to: Comment Moderation Issue #1433766

    Hey pnamroud,

    Thank you for the inquiry.

    We may need to access the site to fully understand the issue. Could you please create a staging or development version of the site and share the login details in the private field? It’s recommended to deactivate all plugins during testing, so please make sure you have created a backup or restore point for the site before proceeding.

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    The title and excerpt are not displaying because the height of the avia-content-slider-inner is limited to 130px. Please remove this css code or adjust it accordingly.

    .avia-content-slider-inner {
        height: 130px !important;
    }
    

    Best regards,
    Ismael

    in reply to: Empty first line in my html page #1433762

    Hi,

    Thank you for the update.

    Do you encounter the same “Blank line before XML declaration” error when you use the validator? Please review your functions.php file and make sure that there are no blank lines before or after the tags. We haven’t encountered this issue previously, so it’s not clear how the blank lines are being added to the rss file.

    Best regards,
    Ismael

    in reply to: Slider behaviour #1433760

    Hey 1x1med2023,

    Thank you for the inquiry.

    It might be an issue with file compression. Please disable the cache plugin temporarily or just disable the cache plugin’s minification or compression settings. Then,= go to Enfold > Performance panel and disable the File Compression settings temporarily. Let us know if this helps fix the issue.

    Best regards,
    Ismael

    in reply to: OVH SERVER AND DEMO THEME #1433759

    Hey damienbecot,

    Thank you for the inquiry.

    We successfully imported the Health demo pages, but the images couldn’t be included, probably due to server restrictions. You’ll need to edit the pages and upload your own images to the elements.

    Best regards,
    Ismael

    in reply to: Contact Form and Cloudflare’s Turnstile CAPTCHA #1433758

    Hi,

    There are currently no plans to implement this feature. But if you wish to implement it yourself, you can start by checking the enfold/framework/php/class-form-generator.php file, particularly the send function. You can also refer to the Google reCAPTCHA implementation in the enfold/framework/php/class-grecaptcha.php file.

    Best regards,
    Ismael

    in reply to: 2Timeline – 2 Different views #1433757

    Hey Diana,

    Thank you for the inquiry.

    The size of the timeline is not the same because the left padding of the the 1st column is set to 100px while the second one is set to 170px. Please try to adjust the padding values and make sure that they are the same for both timeline elements.

    Best regards,
    Ismael

    in reply to: Mega menu submenu container with Woocommerce #1433756

    Hi,

    Thank you for the update.

    The mega menu seems to adjusts correctly when we make it fullwidth. Please remove the previous css code, then replace it with:

    .html_visible_cart #menu-item-2289 .avia_mega_div {
        width: 100vw !important;
    }

    If you want to make this the default width of the mega menu even when the cart is not visible, you can use this code instead.

    #menu-item-2289 .avia_mega_div {
        width: 100vw !important;
    }

    This is how it looks: https://1drv.ms/i/s!AjjTfXSRbKTvgtw3azelDudoyrmGag?e=jsojMm

    Best regards,
    Ismael

    in reply to: One page not resolving correctly #1433755

    Hey daves1997,

    Thank you for the inquiry.

    The height of the menu container is set to 88px by default. If you want it adjusted, you can try this css code.

    #header_main .container, .main_menu ul:first-child>li a {
        height: 40px;
        line-height: 40px;
    }
    

    Best regards,
    Ismael

    in reply to: portfolio catagory page adjust #1433754

    Hi,

    Thank you for the info.

    We are not yet sure why the sidebar is duplicated. Did you modify any of the template files? Please provide the S/FTP details in the private field so that we can access the theme files. The Appearance > Theme File Editor is not accessible, so we were not able to check the modification.

    We recommend installing a child theme so that you can move the modifications there.

    // https://kriesi.at/documentation/enfold/child-theme/

    Best regards,
    Ismael

    in reply to: portfolio category page build #1433753

    Hi,

    Thank you for the update.

    The number of entries displayed on the portfolio category page can also be adjusted by changing the value of the Settings > Reading > Blog pages show at most. Have you tried that?

    Best regards,
    Ismael

    in reply to: Change Layout of Category Pages to Grid Style #1433752

    Hi,

    This seems to be working correctly on our end. What happens when you set the taxonomy to “portfolio_entries”? Please look for this line:

    'taxonomy' => 'category'
    

    Replace it with:

    'taxonomy' => 'portfolio_entries'
    

    If you’re still having trouble, please open a different thread and post the login details in the private field.

    Best regards,
    Ismael

    in reply to: Phone number and google translate widget text color #1433751

    Hi!

    Thank you for the inquiry.

    Are you referring to the “Excellent, Caring, and Accessible Healthcare ” in the top header? You can add the following css code to set the color of the text to black.

    #top #header_meta a, #top #header_meta li, #top #header_meta .phone-info {
        color: #000000;
    }
    

    Best regards,
    Ismael

    in reply to: Change Layout of Category Pages to Grid Style #1433669

    Hi,

    Thank you for the info.

    Please remove the filter in the functions.php file and replace the modification in the archive.php file with the following:

    $atts =array (
    				'link' => 
    				array (
    				  0 => 'category',
    				),
    				'term_rel' => 'IN',
    				'wc_prod_visible' => '',
    				'wc_prod_hidden' => 'hide',
    				'wc_prod_featured' => '',
    				'prod_order_by' => '',
    				'prod_order' => '',
    				'date_filter' => '',
    				'date_filter_start' => '',
    				'date_filter_end' => '',
    				'date_filter_format' => 'yy/mm/dd',
    				'period_filter_unit_1' => '1',
    				'period_filter_unit_2' => 'year',
    				'page_element_filter' => '',
    				'sort' => 'yes',
    				'query_orderby' => 'date',
    				'query_order' => 'DESC',
    				'caption_elements' => 'title excerpt',
    				'caption_styling' => '',
    				'caption_display' => 'always',
    				'img_copyright' => '',
    				'size' => 'fixed masonry',
    				'orientation' => '',
    				'image_size' => 'masonry',
    				'gap' => '1px',
    				'columns' => 'flexible',
    				'av-desktop-columns' => '',
    				'av-medium-columns' => '',
    				'av-small-columns' => '',
    				'av-mini-columns' => '',
    				'items' => '12',
    				'paginate' => 'none',
    				'color' => '',
    				'custom_bg' => '',
    				'img_copyright_font' => '',
    				'av-desktop-font-img_copyright_font' => '',
    				'av-medium-font-img_copyright_font' => '',
    				'av-small-font-img_copyright_font' => '',
    				'av-mini-font-img_copyright_font' => '',
    				'img_copyright_color' => '',
    				'img_copyright_bg' => '',
    				'animation' => 'active',
    				'animation_duration' => '',
    				'animation_custom_bg_color' => '',
    				'animation_custom_bg_color_multi_list' => '',
    				'animation_z_index_curtain' => '100',
    				'overlay_fx' => 'active',
    				'img_scrset' => '',
    				'lazy_loading' => 'disabled',
    				'av-desktop-hide' => '',
    				'av-medium-hide' => '',
    				'av-small-hide' => '',
    				'av-mini-hide' => '',
    				'alb_description' => '',
    				'id' => '',
    				'custom_class' => '',
    				'template_class' => '',
    				'element_template' => '',
    				'one_element_template' => '',
    				'show_locked_options_fakeArg' => '',
    				'av_uid' => 'av-3lh7ch',
    				'sc_version' => '1.0',
    				'ids' => false,
    				'action' => false,
    				'post_type' => 
    				array (
    				  'post' => 'post',
    				  'page' => 'page',
    				  'attachment' => 'attachment',
    				  'revision' => 'revision',
    				  'nav_menu_item' => 'nav_menu_item',
    				  'custom_css' => 'custom_css',
    				  'customize_changeset' => 'customize_changeset',
    				  'oembed_cache' => 'oembed_cache',
    				  'user_request' => 'user_request',
    				  'wp_block' => 'wp_block',
    				  'wp_template' => 'wp_template',
    				  'wp_template_part' => 'wp_template_part',
    				  'wp_global_styles' => 'wp_global_styles',
    				  'wp_navigation' => 'wp_navigation',
    				  'acf-taxonomy' => 'acf-taxonomy',
    				  'acf-post-type' => 'acf-post-type',
    				  'acf-field-group' => 'acf-field-group',
    				  'acf-field' => 'acf-field',
    				  'product' => 'product',
    				  'product_variation' => 'product_variation',
    				  'shop_order' => 'shop_order',
    				  'shop_order_refund' => 'shop_order_refund',
    				  'shop_coupon' => 'shop_coupon',
    				  'shop_order_placehold' => 'shop_order_placehold',
    				  'alb_elements' => 'alb_elements',
    				  'alb_custom_layout' => 'alb_custom_layout',
    				  'rm_content_editor' => 'rm_content_editor',
    				  'portfolio' => 'portfolio',
    				  'avia_framework_post' => 'avia_framework_post',
    				),
    				'offset' => 0,
    				'container_links' => 'active',
    				'link_dest' => '',
    				'lightbox_text' => '',
    				'container_class' => 'av-masonry-entries',
    				'auto_ratio' => 1.7,
    				'set_breadcrumb' => true,
    				'custom_markup' => '',
    				'taxonomy' => 'category',
    				'categories' => 
    				array (
    				),
    			);
    
    	        $blog = new avia_masonry($atts);
    			$blog->get_element_styles();
    			$blog->query_entries();
    
    	        echo '<div class="entry-content-wrapper">' . $blog->html() . '</div>';
    

    Also, you have to make sure that Grid Layout is selected in the Enfold > Blog Layout > Blog Layout settings.

    Best regards,
    Ismael

    Hey ermington,

    Thank you for the inquiry.

    The theme has its own Table of Contents (TOC) widget, which automatically detects heading tags (h1, h2 etc) on the page. You can find the widget in the Appearance > Widgets panel.

    Best regards,
    Ismael

    in reply to: Missing Transparency Options Tab #1433661

    Hi,

    Thank you for the inquiry.

    The transparency options have been relocated to the Enfold > Theme Options > Transparency Logo Options section. Please make sure that the theme is updated to version 5.6.10.

    Best regards,
    Ismael

    in reply to: Jerking columns when hovering #1433660

    Hi,

    Thank you for the short clip.

    Have you tried testing it on a different browser, or have you checked if JavaScript is disabled in your browser settings? We’ve provided a short clip showing how the columns behave on our end. Please check the private field.

    Best regards,
    Ismael

    in reply to: Fatal error with button row #1433659

    Hi,

    You’re welcome! Glad we could be of help. Unfortunately, we’re still not sure about what caused the problem with the Button Row element. It might be the content or special characters but we can’t be sure. Let us know if you have more questions about the theme.

    Thanks for the dinner offer! Have a nice day!

    Best regards,
    Ismael

    in reply to: Contact form and emails senrt from the contact form #1433658

    Hey StephenStamp,

    Thank you for the inquiry.

    This option is not available in the default contact form, unfortunately. However, you can try using plugins like Contact Form 7 or WPForms. With these plugins, you can install one of their extensions to create custom templates. Please check the links below.

    // https://wordpress.org/plugins/cf7-email-template-builder/
    // https://wpforms.com/wpforms-1-1-3-custom-email-templates-form-notification-and-confirmation-updates/

    Best regards,
    Ismael

    in reply to: Freaking slider #1433656

    Hey Michael,

    Thank you for the inquiry.

    Did you enable the Advanced > Slider Animation > Slideshow Autorotation settings? Please try to disable the option to prevent the slider from transitioning on its own.

    Best regards,
    Ismael

    in reply to: Request to check page editing errors (Avia Layout Builder) #1433654

    Hi,

    The dashboard is still inaccessible on our end. Please contact your hosting provider and request them to allow access to the site. This is the error message that we encountered when we attempt to access the dashboard.

    Forbidden
    You don’t have permission to access /wp-admin on this server.

    Best regards,
    Ismael

    in reply to: tables column widths #1433653

    Hi,

    Also, your new code you sent has destroyed the layout in the Desktop view.

    Did you add this css code?

    div .avia-table {
        background: transparent;
        width: 100%;
        clear: both;
        margin: 30px 0;
        table-layout: fixed;
    }
    

    If you didn’t add it, please include this css code to override the default style. Or post the login details in the private field so that we can add the modifications for you.

    div .avia-table {
    table-layout: auto;
    }
    

    Aren’t you checking the code before you are sending it out? This is getting quite frustrating.

    Yes, we always check the modifications before sending it out to the users. The table seems to be displaying as it should when we checked the site on mobile view. Please check the screenshot in the private field.

    I will tag the rest of the team so that they can check the modifications.

    Best regards,
    Ismael

Viewing 30 posts - 6,031 through 6,060 (of 67,463 total)