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  • February 8, 2024 at 4:07 pm #1433709
    elenapoliti

    Hi I have a problem with woocommerce. I have 4 products: 2 of them are working fine. The other 2 stopped working in the last couple of weeks (I realized it now when a customer advised of the error). When adding to the cart a 503 error occurs. Checking out the product (by inspecting the html) I see that when selecting a variation the price doesn’t appear.
    By clicking on “add to cart” the page gives the 503 error.

    I tried to create a new brand new product with variation and one as a simple product and still have the error. Do you have any idea of what is happening?
    In private see the url to the products

    • This topic was modified 2 months, 3 weeks ago by elenapoliti.
    February 9, 2024 at 7:58 am #1433768
    Ismael

    Hey Elena,

    Thank you for the inquiry.

    When attempting to add the product to the cart for the first time, we encountered an error page displaying the following message:

    Error 503 Backend fetch failed
Backend fetch failed

Guru Meditation:
XID: 85594832232

Varnish cache server

    This appears to be related to a database issue or caching. Next attempts to add the product were successful, and the error did not occur again. We recommend reaching out to your hosting provider to investigate the Varnish cache server or consider temporarily disabling it and see if it changes anything.

    Best regards,
    Ismael

    February 9, 2024 at 9:20 am #1433775
    elenapoliti

    Thanks I’ll do it

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