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Viewing 30 posts - 58,501 through 58,530 (of 67,175 total)
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  • Hey!

    I’m sorry but the login credentials are incorrect. Did you transfer the website from this http://pearcelealphoto.com/ to the staging site http://pearceleal.staging.wpengine.com/ (hosted on WPengine) then update the theme to 2.7 and WP 3.9? Did you use WP MigrateDB or WP MigrateDB PRO to properly transfer the database? If not, please use WP MigrateDB or WP MigrateDB PRO in order to migrate the theme
    properly and leave the database intact.

    Refer to this link for more info on how to properly migrate your website from production to development vice versa:
    http://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/
    https://code.tutsplus.com/tutorials/migrating-your-wordpress-database-wp-migrate-db-production-to-development–wp-32684

    Regards,
    Ismael

    Hi!

    Thank you for the info.

    I just tested if the snippet above will fix the script error on the console and it does remove the errors but somehow break the cart icon and the cart widget. Please remove the code on your child theme functions.php. I’ll ask Dude to check this. Also, please visit the wp-content/plugins folder then remove any unused plugin folders there.

    Regards,
    Ismael

    in reply to: Layerslider not found #259877

    Hi!

    Thank you for the update.

    I checked the website and the layer slider is there but you’re using a very old version of the theme. Please download the latest version Enfold 2.7 from your themeforest account then update the theme via FTP. Please refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Aside from updating the theme, please upgrade your wp installation to WordPress 3.9.

    Regards,
    Ismael

    in reply to: slider does not work #259876

    Hi!

    Thank you for the login details.

    You set the two slides as Hidden on the slide’s MISC options. It is working now. Just select the Slide Transition that you want.

    Cheers!
    Ismael

    Hi!

    Thank you for using the theme.

    As Devin stated, we can’t help you with third party scripts or snippets because that is beyond the scope of support as stated on our policy but if you can provide the reference link for the facebook snippet and the actual code itself. It will be easier for us to direct you on where to place the code. In other words, please help us to help you. :)

    Cheers!
    Ismael

    Hey!

    Thank you for the update.

    Please let us know if you found anything and if possible share it here. I’ll mark this thread for Kriesi’s attention.

    Cheers!
    Ismael

    in reply to: Responsive Layout dimensions #259871

    Hi!

    Glad it is working.

    Let me ask Dude about the other request. I’m sure he can help you. Please wait for his response.

    Cheers!
    Ismael

    in reply to: Iconfont manager issue #259870

    Hi!

    Thank you for the update. :)

    I’ll marked this thread to Kriesi and I will open up an issue ticket for his attention. Please wait for his response. I’m sorry but we can’t debug the error on the php file codes alone. We will need the ftp and wordpress credentials because the issue might have something to do with the server configuration.

    Best regards,
    Ismael

    in reply to: Fullscreen Slider – Can't change image size #259863

    Hi!

    Thank you for the heads up. We greatly appreciate any feedbacks from from our customers.

    The No Scaling option is for the actual image only but on the full screen slider, you have to take account the css styling that will probably resize the image to fit the slider. In case you’d like to know, the fullscreen slider on the demo uses 1500x1500px dimension. If you have any questions, definitely take some time to review all of the resources in the Theme Documentation and watch some our Video Tutorials to learn more more about the different areas of the theme.

    Regards,
    Ismael

    in reply to: tab load delay and accordion slideDown speed #259859

    Hey understandchristianity!

    Thank you for using the theme!

    This should be easily fix by using a cache plugin and optimizing the website. Usually minimizing the image sizes and number of plugins that you install will greatly improve the performance. These are the things that you can do to optimize the website speed and page load courtesy of the wordpress community:

    1. Optimize all images with AI/Photoshop before uploading to server ‘save as web safe’ jpg
    2. Once all images are on the website optimize with ewww optimizer plugin twice 1hr 10mins apart.
    3. Install wp-smushit run once to remove jpeg extra data, then uninstall.
    4. Use BWP minify plugin to minify scripts and stylesheets.
    5. Install WP-Super cache, select all recommended settings.
    6. Logout your website, visit every page at least once to create super cache files.
    7. Join Cloudflare setup your website on their CDN, Choose options: Full CDN Optimisation save then activate purge files. once done log out.
    8. Have a cup of coffee.
    9. Visit your site after 20 minutes or so.
    10. Don’t forget to smile.

    Hope that helps.

    Cheers!
    Ismael

    in reply to: Optimized image size #259858

    Hey cerf!

    Thank you for using the theme!

    Image sizes will depend on where you want to use it. For example, the demo uses a 1700x400px image background for the layer slider. The fullscreen sliders use images with 1500x1500px dimension. Aside from that, every images that you upload will be resize down into multiple thumbnails and are available for different areas of the website such as portfolio, easy slider, gallery etc. I’m sorry but what do you mean by “overview table”?

    Regards,
    Ismael

    in reply to: Bigger header for non-mobile devices #259856

    Hey!

    Thank you for the update.

    You can go to Enfold > General Styling then look for the General options tab below. Select the Boxed Layout on the Use stretched or boxed layout? option. A new option to add a background image will appear. You can define a patterned background or upload your own background image.

    If you have any questions, definitely take some time to review all of the resources in the Theme Documentation as a lot of basic stuff like theme installation, css snippets etc are already available in there with better explanation and awesomeness. Watch some of our Video Tutorials to learn more about the different aspect of the theme. You can also search the forums for queries that has been answered before that might be related to your problem.

    If you find that you still have questions after taking the time on our documentations, don’t hesitate to let us know and we will be happy to assist you. If you have any requests or you feel like giving us a warm hug? You can definitely post it on our Feature Requests page. :)

    Regards,
    Ismael

    in reply to: Remove the tags shown at the bottom of a post #259854

    Hi Jamie A!

    Thank you for visiting the support forum!

    Please add this on Quick CSS or custom.css to remove the post tags:

    span.blog-tags.minor-meta {
    display: none;
    }

    Regards,
    Ismael

    in reply to: Enfold Avia Drag & Drop Stopped Working #259853

    Hey!

    Thank you for the update.

    Yes, starting from scratch, unfortunately, seems to be a viable option. We’re not really sure what’s causing the page to break. What are the elements that you have on that particular page? Did you switch the avia builder to debug mode? Edit function.php, find this code:

    if(isset($avia_config['use_child_theme_functions_only'])) return;
    

    Below, add this code:

    //set builder mode to debug
    add_action('avia_builder_mode', "builder_set_debug");
    function builder_set_debug()
    {
    return "debug";
    }

    You will be able to see the actual shortcode below the builder. Refer to this link for more info:
    http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Cheers!
    Ismael

    in reply to: Avia advanced builder doesn't work anymore #259852

    Hey!

    We’re very sorry for the delay.

    I would like to check the website again but there is a database error connection, “Fout bij het maken van de databaseconnectie”. We’re asking you to remove or rename unused plugin folders because sometimes the plugin options tend to get stuck with the installation and might cause conflict. We don’t want to do this ourselves because it is not impossible that we mess up your plugin settings.

    Best regards,
    Ismael

    in reply to: Enfold editor problem #259849

    Hey!

    I’m sorry but I’m not sure if I understand the screenshot because it is written on another language but do you have the latest version of the theme? Do you mind if we take a look at the wp dashboard and test it ourselves? Please post the login details here and set it as a private reply.

    Best regards,
    Ismael

    in reply to: Iconfont manager issue #259847

    Hi!

    Thank you for using the theme!

    Do you have the latest version of the theme, Enfold 2.7? The upload manager has gone through a lot of fixing since version 2.6 and it’ll be appreciated if you can share the login details to your wordpress dashboard and ftp.

    Additionally, for future reference we kindly ask you to refrain from bumping the thread. Since we answer questions from oldest to newest, bumping makes it appear new and it will probably take us longer to respond on your inquiry.

    Cheers!
    Ismael

    Hi!

    Glad it is working.

    You’re correct about the page id. The #av_section_1 .avia_widget_section part is the classification or id selector of the current color section. You can see that if you use the firebug console or google chrome’s inspect element.

    Regards,
    Ismael

    in reply to: Mega Menu Column Title #259845

    Hey!

    Thank you for the update.

    Please try to add this on Quick CSS or custom.css to resize the fallback image:

    @media only screen and (max-width: 767px) {
    .avia-fullscreen-slider .avia-slideshow>ul>li {
    background-size: 100% 100%;
    background-position: center center;
    }
    }

    Best regards,
    Ismael

    Hey!

    Thank you for the update and thanks for sharing the fix.

    What do you mean by “styles” menu? You don’t have to wrap the h1 tag on any style div as you put it because on the layer’s Styles panel, a Custom style settings field is already available for inline styling.

    Best regards,
    Ismael

    in reply to: Get more than one post in LayerSlider Slide #259841

    Hi henningtillmann!

    Than you for visiting the support forum!

    I’m sorry but this seems to be a limitation or issue of the layer slider itself. The plugins comes bundled with the theme but we don’t have full control over its perks and flaws.

    Cheers!
    Ismael

    in reply to: Customize Single Post Page #259839

    Hey!

    Thank you for the update.

    Do you mind if we take a look at the page with the layerslider shortcode modification? Please place the code of single.php file that you modified on pastebin.com. We would like to check it. Instead of using the do_shortcode function, use the layerslider function. It looks something like this:

    <?php layerslider(1) ?>
    

    This is the same as:

    echo do_shortcode('[layerslider id="1"]');
    

    Cheers!
    Ismael

    in reply to: Enfold Mega Menu Styling – change width #259838

    Hey Andrew!

    Thank you for visiting the support forum!

    You can add this on Quick CSS or custom.css to set the max width of the mega menu:

    div.avia_mega_div.twelve.units {
    max-width: 700px;
    }

    You can also use the width property.

    Best regards,
    Ismael

    in reply to: no layerslider found click here to create one #259689

    Hi!

    I’m sorry but technically there is nothing to fix on the layer slider. The data is lost when you transferred the website. Please contact your host then ask them if they can revert the changes or if they can restore to a backup. Once the website is restored, transfer or migrate the website using the suggested plugin above.

    Best regards,
    Ismael

    in reply to: Enfold editor problem #259688

    Hey!

    Thank you for using the theme!

    I’m glad it is working now. It is really to important that you save the elements properly.

    Cheers!
    Ismael

    Hi Sebastian!

    Thank you for using the theme!

    Please edit config-templatebuilder > avia-shortcodes > postslider.php, find this code on line 364:

    $markup = avia_markup_helper(array('context' => 'entry','echo'=>false));
    					$output .= "<article class='slide-entry flex_column {$style} {$post_class} {$grid} {$extraClass} {$thumb_class}' $markup>";

    Replace it with this:

    $gridcat = get_the_category($the_id);
    					$gridclass = strtolower($gridcat[0]->cat_name);
    
                        $markup = avia_markup_helper(array('context' => 'entry','echo'=>false));
    					$output .= "<article class='slide-entry flex_column {$style} {$gridclass} {$post_class} {$grid} {$extraClass} {$thumb_class}' $markup>";

    Cheers!
    Ismael

    in reply to: How to use only the mobile menu? #259676

    Hey spectodesign!

    Thank you for using the theme!

    It is possible but we don’t recommend it. Any issues that will arise regarding this particular feature will have to investigated by yourself. You can add this on Quick CSS or custom.css:

    .main_menu, #header_main_alternate{display:none;}
    .container #advanced_menu_toggle, #advanced_menu_hide{display:block;}
    #mobile-advanced{display:block;}

    Regards,
    Ismael

    in reply to: Can't create single product page using woo shortcodes #259661

    Hey!

    Do you mind posting the login details here? We would like to check it. Thanks!

    Cheers!
    Ismael

    in reply to: CSS minification causing issues in IE #259660

    Hey Rustybucket!

    Thank you for using the theme.

    When using the BWP minify plugin, please try to exclude the layout.css file by using the “avia-layout” and “avia-dynamic” handles. You can also add this on functions.php:

    add_filter('bwp_minify_style_ignore', 'exclude_my_css');
     
    function exclude_my_css($excluded)
    {
        $excluded = array('avia-layout', 'avia-dynamic');
        return $excluded;
    }
    

    Regards,
    Ismael

    in reply to: installation problem #259659

    Hey!

    Thank you for the update.

    Please extract the actual enfold zip file inside the theme package. http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Please check the file permission of wp-content/uploads/dynamic_avia folder. Set it to 755 or higher. Delete the file enfold.css first then change some settings on the theme options. Save changes.

    Best regards,
    Ismael

Viewing 30 posts - 58,501 through 58,530 (of 67,175 total)