Page 1008 – Support | Kriesi.at – Premium WordPress Themes

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May 2, 2018 at 10:55 am in reply to: grid setting #949948

Ismael
Moderator

Hi,

I hope it works like that but it doesn’t. In html, the sidebar or widget area is rendered below the elements or content so full width elements push the sidebar underneath. Please try our suggestion above.

Best regards,
Ismael

May 2, 2018 at 10:52 am in reply to: Tab section layout issue #949945
Ismael
Moderator
Hi,

Thank you for the update. Increase the padding between the tab title container.
```
#top .av-section-tab-title {
    padding: 10px 50px 0px 50px;
    display: inline-block;
    text-decoration: none;
}
```
Best regards,
Ismael
May 2, 2018 at 10:50 am in reply to: Multiple mobile header issues. #949943

Ismael
Moderator

Hi,

The transparent logo is inside the “subtext” container, just below the actual logo image. Try to hide the actual logo and make the one inside the “subtext” container display instead.

Best regards,
Ismael

May 2, 2018 at 10:46 am in reply to: Enfold 4.3 – loading background image fails #949941

Ismael
Moderator

Hi,

We pushed the issue to the development team. To fix the issue temporarily, just copy the css code and put the correct path. Put it on the Quick CSS field to override the one with the invalid path.

Best regards,
Ismael

May 2, 2018 at 10:45 am in reply to: Breakingpoint der Spalten und Reihenfolge der Spalten ändern #949940

Ismael
Moderator

Hi,

Duplicate the section and re-order the columns. Place the image before the text. Use the Screen Options to toggle the visibility of the elements.

Best regards,
Ismael

May 2, 2018 at 10:41 am in reply to: dsgvo – Share links #949935

Ismael
Moderator

Hi,

The development team are looking for solutions but these features should be on its way. I’ll tag the development team.

Best regards,
Ismael

May 2, 2018 at 10:36 am in reply to: Übersetzung ins Deutsche in WooCommerce #949932

Ismael
Moderator

Hey Thomas,

Thank you for using Enfold.

I can’t find that section in the product page. Did you remove it? Try this plugin.

// https://wordpress.org/plugins/say-what/

Best regards,
Ismael

May 2, 2018 at 10:33 am in reply to: New Disable Template Builder Elements function not working #949929

Ismael
Moderator

Hi!

@Steve: Make sure that there is only one instance of the Enfold parent theme inside the wp-content > themes folder.

Regards,
Ismael

May 2, 2018 at 10:28 am in reply to: Maintenance Mode – Enfold 4.3 + Yoast SEO #949923

Ismael
Moderator

Hi!

We’ll forward the issue to our developers. We’ll know soon enough.

Cheers!
Ismael

May 2, 2018 at 10:25 am in reply to: Videos doesn't work after Enfold upgrade to 4.3 #949922

Ismael
Moderator

Hi,

We have notified our developers regarding the issue. Please use a youtube or a vimeo video for now.

Best regards,
Ismael

May 2, 2018 at 10:23 am in reply to: General Styling: Background images not working because of wrong path #949921

Ismael
Moderator

Hi,

We have forwarded the issue to our developers. To fix the issue temporarily, just copy the css code and put the correct path. Put it on the Quick CSS field to override the one with the invalid path.

Best regards,
Ismael

May 2, 2018 at 10:19 am in reply to: Archives and Enfold latest news widget #949919

Ismael
Moderator

Hi,

In that file, you’ll find the “avia_newsbox” class. Just copy that whole block of code in your child theme then edit it as much as you want.

Best regards,
Ismael

May 2, 2018 at 10:17 am in reply to: Masonry gallery individual/custom link in WPML #949918

Ismael
Moderator

Hi,

The custom link field is still available for other languages. Please edit the gallery images then scroll down a bit. You should see the “Benutzerdefinierter LinK” field at the very bottom after “Datei ersetzen”.

Best regards,
Ismael

May 2, 2018 at 10:13 am in reply to: Blog Archives Years only #949916

Ismael
Moderator

Hey newki75,

Thank you for using Enfold.

That widget is not available by default so you need to use another plugin.

// https://wordpress.org/plugins/anual-archive/

Best regards,
Ismael

May 2, 2018 at 9:58 am in reply to: Picture problems after installing latest update yesterday #949912
Ismael
Moderator
Hey FerryK,

Thank you for using Enfold.

Update the theme again to 4.3 and then add this css code to fix the logo images.
```
.av-partner-fake-img {
background-size: auto;
background-position: 50% 0;
padding-bottom: 50%!important;
}
```
Best regards,
Ismael
May 2, 2018 at 9:52 am in reply to: Share Buttons compliant with new Data Protection Regulation? #949910

Ismael
Moderator

Hi,

1.) I don’t think that’s the case. Could you provide a screenshot of the section or element that you want to remove?

2.) I’m sorry but we don’t provide support for third party plugins as stated on our support policy. Please contact the plugin authors.

3.) Provide the link to the site so that we can inspect it.

Best regards,
Ismael

May 2, 2018 at 7:00 am in reply to: Add the excerpt on a single post #949852

Ismael
Moderator

Hi,

There is a JSON script importing the data from a external system. (

How do you import the data with that script? Couldn’t you just convert the data to an actual post or page?

Best regards,
Ismael

May 2, 2018 at 6:58 am in reply to: Customisation Posts #949850
Ismael
Moderator
Hi,

Glad it worked. Please use this css code to change the font color of the title.
```
#top h1 a, #top h2 a, #top h3 a, #top h4 a, #top h5 a, #top h6 a {
    color: #ffffff;
}
```
Best regards,
Ismael
May 2, 2018 at 6:56 am in reply to: Does Google Data Highlighter work on Enfold? #949848

Ismael
Moderator

Hi,

We haven’t tested this feature yet. Please use the json schema markup temporarily.

Best regards,
Ismael

May 2, 2018 at 6:44 am in reply to: Enfold masonry and "Photo Gallery" Plugin #949838

Ismael
Moderator

Hi,

Do you have a staging or a dev site? We need to inspect the issue. Please note that we don’t provide support for third party plugins as stated on our support policy. You should contact the plugin author for additional help.

Best regards,
Ismael

May 2, 2018 at 6:41 am in reply to: Error 404 Page – New Feature of Enfold 4.3 #949836

Ismael
Moderator

Hi,

The options works without breaking the pages. ( see private field )

Are there any specific pages that you couldn’t see after enabling the option?

Best regards,
Ismael

May 2, 2018 at 6:32 am in reply to: Tab-Section: Auto adjust height doesnt work correct #949829

Ismael
Moderator

Hi,

The jQuery library should be loaded along with the rest of the theme’s scripts. Please try to deactivated the plugins temporarily. I still can’t reproduce the issue on my end.

Best regards,
Ismael

May 1, 2018 at 8:10 am in reply to: Change hover icon. #949424
Ismael
Moderator
Hey MartyMan,

Thank you for using Enfold.

Add this css code in the Quick CSS field to change the icon from an arrow to email.
```
.page-id-375 .image-overlay.overlay-type-extern .image-overlay-inside:before {
    content: '\E805';
}
```
Best regards,
Ismael
May 1, 2018 at 7:58 am in reply to: Enfold 4.3 How to load a Custom Avia Builder Element #949419
Ismael
Moderator
Hey SCMHR_HomeOffice,

Thank you for using Enfold.

The option only works for the default builder elements. Have you tried the third option? You can disable specific elements manually. Or try to add the disabling_allowed config in the shortcode_insert_button function.
```
$this->config['disabling_allowed'] = true;
```
Best regards,
Ismael
May 1, 2018 at 7:55 am in reply to: Make the featured image on a single blog post square – Part II #949416
Ismael
Moderator
Hi,

Thank you for the update. We added this css code on the Quick CSS field.
```
.small-preview img, .big-preview img {
    width: 200px;
    margin: 0 auto;
}
```
Best regards,
Ismael
May 1, 2018 at 7:51 am in reply to: copyright option for pictures used in slider element? #949415
Ismael
Moderator
Hey Christian,

Thank you for using Enfold.

The option is no available in the sliders at the moment. Try to add it manually inside the slider caption.
```
<small class='avia-copyright'>This is a copyright text.</small>;
```
Best regards,
Ismael
May 1, 2018 at 7:46 am in reply to: Make Mobile Logo Bigger – Keep Desktop Logo as is #949411
Ismael
Moderator
Hi,

What do you see on your end? What device are you using? Please try this css code.
```
@media only screen and (max-width: 767px) {
.responsive #top .logo {
    height: 120px !important;
    width: 100%;
}
}
```
Best regards,
Ismael
May 1, 2018 at 7:01 am in reply to: Instagram not working #949387

Ismael
Moderator

Hi,

@sdiverde: The site is running on a very old version of the theme, 3.7.1. It still contains the old instagram endpoints which is why the widget is not working or returning an invalid data. Please upgrade to version 4.3. You may need to reconfigure the theme options again. Please update the theme regularly.

Best regards,
Ismael

May 1, 2018 at 6:58 am in reply to: Maintenance Mode – Enfold 4.3 + Yoast SEO #949384
Ismael
Moderator
Hi,

Thank you for the update. Please edit the functions-enfold.php file line 2251.
```
if( (defined('ICL_SITEPRESS_VERSION') && defined('ICL_LANGUAGE_CODE'))) {
```
Replace it with:
```
if( (defined('ICL_SITEPRESS_VERSION') && defined('ICL_LANGUAGE_CODE')) || defined('WPSEO_VERSION')) {
```
The Appearance > Editor panel is not accessible.

Best regards,
Ismael
May 1, 2018 at 6:44 am in reply to: Upgrade 4.3 – Google Map not working #949375

Ismael
Moderator

Hi,

The site is still using an old version of the theme. Do you have a staging or a dev site? We need to inspect the issue. Please do note that we don’t provide support for third party plugins as stated on our support policy. However, we will still try to help as much as possible.

Best regards,
Ismael
Author

Posts

Viewing 30 posts - 30,211 through 30,240 (of 67,591 total)

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