Page 1009 – Support | Kriesi.at – Premium WordPress Themes

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May 1, 2018 at 6:39 am in reply to: New Disable Template Builder Elements function not working #949372

Ismael
Moderator

Hi,

There are two Enfold folder in the live site. Please remove the old version to avoid conflict. Let us know if that helps.

Best regards,
Ismael

May 1, 2018 at 6:33 am in reply to: z-index for footer #949369

Ismael
Moderator

Hi,

Apply a unique Section ID to the section that contains the “logo”. Use that id instead of the generic selector (#after_full_slider_1) above.

Best regards,
Ismael

May 1, 2018 at 6:30 am in reply to: av_one_full Probleme #949366

Ismael
Moderator

Hey Envat0supportislameandgotanF,

Thank you for using Enfold.

Did you add html tags to the builder? Please make sure that they are closed properly because open tags break the builder elements. Provide the login credentials and the link to the page with the issue so that we can inspect it.

Best regards,
Ismael

May 1, 2018 at 6:28 am in reply to: Center image in color section #949364
Ismael
Moderator
Hey mlong2001,

Thank you for using Enfold.

The background image is inside another container because the background attachment is set to parallax. Please try this css code.
```
#tnflag .av-parallax-inner {
    background-position: top center !important;
}
```
You may want to set the attachment to “fixed” or “scroll” because the parallax container is always taller than the actual section.

Best regards,
Ismael
May 1, 2018 at 6:24 am in reply to: Product Slider Changes #949362
Ismael
Moderator
Hi,

Thank you for the update. Look for this css modification.
```
.av-catalogue-price {
    width: 75px;
}
```
Adjust the width value.

Best regards,
Ismael
May 1, 2018 at 6:22 am in reply to: Left side scroll on responsive mode #949359
Ismael
Moderator
Hi,

It works when I add the css code directly in the browser inspector. Please post the login details in the private field.
```
.main_menu {
    right: auto;
    left: 130px;
}
```
Best regards,
Ismael
May 1, 2018 at 6:20 am in reply to: Help, video don't go more in autoplay #949357

Ismael
Moderator

Hi,

The site is loading properly on my end and the video autoplays. Please try to remove the browser cache prior to checking the page.

Best regards,
Ismael

May 1, 2018 at 6:17 am in reply to: Partner Logo Element Images Scale too big update 4.3 #949355

Ismael
Moderator

Hi,

Would you mind if we take a look at the site? We would like to inspect it.

Best regards,
Ismael

May 1, 2018 at 6:15 am in reply to: Cookie Consent #949352

Ismael
Moderator

Hey Xinspirit,

Thank you for using Enfold.

It is displaying at the very bottom of the browser. You may have consented to it already. Please try it on another browser, computer or network.

Best regards,
Ismael

May 1, 2018 at 6:13 am in reply to: Ffullwidth slider caption issue #949351
Ismael
Moderator
Hi,

Thank you for using Enfold.

1.) The text alignment of the caption is set to “center”.
```
#top div .caption_center .slideshow_caption {
    left: 0;
    width: 100%;
    text-align: center;
}
```
2.) Please use the theme’s Gallery element. Set the “Gallery Style” to the third option.

Best regards,
Ismael
May 1, 2018 at 6:07 am in reply to: Checkmarks in Performance – self hosted video – youtube video #949347
Ismael
Moderator
Hey Guenter,

Thank you for the info.

We’ve notified the development team regarding this particular issue. Please edit the aviashortcodes > video.php file, go to line 71 and 82 then replace them with the following codes.

line 71:
```
else if(avia_get_option('disable_mediaelement') != 'disabled')
```
line 82:
```
else if(avia_get_option('disable_video') != 'disabled')
```
Best regards,
Ismael
May 1, 2018 at 6:03 am in reply to: Need form id for Event Tracking #949345

Ismael
Moderator

Hi,

Where did you send it? Please add the link in the private field.

Best regards,
Ismael

May 1, 2018 at 6:00 am in reply to: Main Header adjusting size on smaller screen #949342
Ismael
Moderator
Hey fabienneBESD,

Thank you for using Enfold.

Adjust the value of the previous css modifications on mobile view. Use css media queries.
```
@media only screen and (max-width: 767px) {
#header_main {
    height: 200px;
}
}
```
CSS Media Query: https://www.w3schools.com/css/css3_mediaqueries_ex.asp

Best regards,
Ismael
May 1, 2018 at 5:53 am in reply to: Video does not work in fullscreen slider #949338

Ismael
Moderator

Hi,

Thanks for the info. The modifications worked but I don’t think the video responds to the video controls.

Best regards,
Ismael

May 1, 2018 at 5:35 am in reply to: Disabling (not removing) LayerSlider in Enfold 4.3 #949326

Ismael
Moderator

Hey Kevin,

Thank you for using Enfold.

I think you’re looking for the second option ( Deactivate but leave plugin files in the theme folder ). Is that correct?

Best regards,
Ismael

May 1, 2018 at 5:25 am in reply to: 4.3 Update does not display WooCommerce Reviews on Product Pages #949321

Ismael
Moderator

Hey echristoperj,

Thank you for using Enfold.

Edit the config-templatebuilder > aviashortcodes > product_snippet > product_snippet_review.php file. Remove everything and then replace it with this code.

// https://pastebin.com/ZyPrYnJy

Best regards,
Ismael

May 1, 2018 at 4:07 am in reply to: Add to cart is not displayed in 4.3 #949309

Ismael
Moderator

Hi,

Thanks for the info. Do you have a staging or a dev site? We would like to check the issue.

Best regards,
Ismael

May 1, 2018 at 4:02 am in reply to: Trouble finding autoRewind in Avia.js #949308

Ismael
Moderator

Hi,

Thanks for the update. What do you mean by “state”? The slider will only rotate once the video end.

Best regards,
Ismael

May 1, 2018 at 3:50 am in reply to: adjust z-index in product page elements #949307
Ismael
Moderator
Hi,

How did you add the icon? It’s inside the add to cart form.
```
<div class="tinv-wraper woocommerce tinv-wishlist tinvwl-before-add-to-cart">
	<input type="hidden" name="product_id" value="1683">
		<a class="tinvwl_add_to_wishlist_button tinvwl-icon-heart icon-white no-txt button tinvwl-position-before" data-tinv-wl-list="[]" data-tinv-wl-product="1683" data-tinv-wl-productvariation="0" data-tinv-wl-producttype="simple" data-tinv-wl-action="addto" rel="nofollow"></a>
<div class="tinvwl-tooltip">Βάλτο στη λίστα</div>
</div>
```
Best regards,
Ismael
May 1, 2018 at 3:46 am in reply to: Bild Slide Beschriftung Hintergrundfarbe #949306
Ismael
Moderator
Hi,

Thanks for the update.

Use this css code to remove the default background.
```
.caption_framed .slideshow_caption .avia-caption-content p, .caption_framed .slideshow_caption .avia-caption-title, .avia-caption .avia-caption-content p, .avia-caption .avia-caption-title {
    background: transparent;
}
```
Best regards,
Ismael
May 1, 2018 at 3:43 am in reply to: Make Layer slider responsive on phones #949305

Ismael
Moderator

Hey vossenm,

Thank you for using Enfold.

Hide the current slider on mobile view and then create another version that is specifically configured for smaller devices.

Best regards,
Ismael

May 1, 2018 at 2:56 am in reply to: Video autoplay #949303

Ismael
Moderator

Hey!

@Mike61: Thanks for the update. The FTP details are not working though. Please check.

Regards,
Ismael

April 30, 2018 at 10:42 am in reply to: MOVING LAYOUT ELEMENTS WITH ICONS TRANS #948967

Ismael
Moderator

Hi,

I do understand what you’re trying to do. I followed my own instructions above. Please remove browser cache prior to checking the page.

Best regards,
Ismael

April 30, 2018 at 10:32 am in reply to: Archive page shows up as last post in blog grid layout #948963

Ismael
Moderator

Hi,

Thanks for the update.

I’m not sure what’s causing the issue, yet. Did you use another theme before Enfold? Please try to upgrade to version 4.3. Let us know if it helps.

Best regards,
Ismael

April 30, 2018 at 9:56 am in reply to: Custom onclick not working. #948928

Ismael
Moderator

Hi,

Best regards,
Ismael

April 30, 2018 at 9:55 am in reply to: Custom onclick not working. #948924

Ismael
Moderator

Hi,

Awesome! Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Ismael

April 30, 2018 at 9:55 am in reply to: Error 404 Page – New Feature of Enfold 4.3 #948923

Ismael
Moderator

Hi,

The option works properly. Did you forget to exclude it in the cache plugin before?

Best regards,
Ismael

April 30, 2018 at 9:48 am in reply to: Buttons on tablets #948916
Ismael
Moderator
Hi,

Thank you for the update. Looks like you managed to adjust the width of the columns on iPad view.

Screenshot: https://imgur.com/a/jsrozVn

If this is not what you’re after, try to adjust the previous css media query’s viewport values.
```
@media only screen and (max-width: 768px) and (min-width: 481px) {
```
Replace it with:
```
@media only screen and (max-width: 1024px) and (min-width: 768px) {
```
Best regards,
Ismael
April 30, 2018 at 9:43 am in reply to: Problems after update #948909

Ismael
Moderator

Hi,

Thank you for using Enfold.

Did you adjust the theme options of those languages? Please note that each language has its own theme options.

Best regards,
Ismael

April 30, 2018 at 9:40 am in reply to: Problems with local hosted videos on mobile phone #948908

Ismael
Moderator

Hi,

Thank you for the update.

We modified a few files based on a thread with the same issue. The video loads but it takes quite a while to buffer.

Screenshot: https://imgur.com/a/ZNkPamJ

// https://kriesi.at/support/topic/video-autoplay-4/#post-947097

Best regards,
Ismael
Author

Posts

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