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Hi,
I removed your info for security reasons.
Please create a new ticket.Best regards,
BasilisHi,
We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.
But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/
This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)
Best regards,
BasilisHi,
Please do keep us updated what will be the results.
Best regards,
BasilisHey KoeketieneDesign,
Can you please check the plugins if there is a plugin called “Advanced TinyMCE ” is activated please?
Best regards,
BasilisHi,
Can you please ask your hosting company to upgrade php to phpversion 7.0+
and that will do help all of the issues that are required.Best regards,
BasilisHey Judsel87,
No you wouldn’t need coding :)
You can simple create columns, add background color to them and then on top a headline and there you go!You would need coding skills for other things, more hard!
Best regards,
BasilisHi,
I loaded your page and the code is nowheere – can you add it again?
Best regards,
BasilisHi,
Forward the ticket – please be patience till we take some time to review it properly!
Best regards,
BasilisHi,
It seems that this is an issue with the memory limt
Can you check your hosting company limit please?Thank you very much
Best regards,
BasilisMarch 8, 2018 at 9:22 pm in reply to: Ajax preview window image size assign maximum height and width #924085Hi,
Has the site been broken
https://s.nimbus.everhelper.me/share/1535896/mbqvi3zy3atlyukdp26aPage does not load at all for us.
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
BasilisMarch 8, 2018 at 9:19 pm in reply to: Media element Masonry, using sort options and load more with portfolio entries #924081Hi,
I can see the issue, the settings are properly.
Can you show us what exists on your .htaccess file please I couldnt load it from the backendBest regards,
BasilisHey fold_up_1304,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Yes that is true.
Can you show us with a screenshot exactly where we should see it?Best regards,
BasilisHi,
Why would need to install everything again?
Best regards,
BasilisHey wzshop,
Can you please go to
Settings -> Permalinks, seelct the custom and try from there please?Thank you
Best regards,
BasilisHey Neil,
Can you please provide us with FTP Details also.
And no – we do not drop the ball with the updates. We are actually doing the best we can to get thing shorted out the best.
That is why we need also FTP access, to make sure we do not get a sudden death to your page :)We appreciate your patience while we work things out.
Best regards,
BasilisMarch 8, 2018 at 9:07 pm in reply to: WooCommerce/ Events Tickets Plus quantity buttons conflict with ticket meta data #924075Hi,
That can work only for the Image gallery, we do support the native functionality also.
You COULD disable everything, but it would require a lot of work to get it shorted out.Best regards,
BasilisHey ostippe,
Could you please provide us with the question in English so we can be able to help you better?
Best regards,
BasilisMarch 8, 2018 at 9:01 pm in reply to: Can not add image left of the product title when using "Shop Manager" Role. #924072Hi,
To make that work for ” some ” products it would require to have some code that will be enabled to only those products.
That would require extra custom code and it would need to hire someone to help you out.Best regards,
BasilisMarch 8, 2018 at 8:54 pm in reply to: Filtering products not working when using Advanced layout builder on Shop page #924069Hi,
We have reported the issue to our developers.
We do appreciate all that hard updates from your side.Best regards,
BasilisHey Andreas,
Could you please post to us in English, so we can be able to provider faster support?
Best regards,
BasilisMarch 8, 2018 at 8:53 pm in reply to: Menu un-editable – if I open it to add sub menu items it just closes by itself #924067Hi,
I just open the site on latest Chrome Version and everything is working as should.
Best regards,
BasilisMarch 8, 2018 at 8:52 pm in reply to: Enfold 4.2.6 Simple Slider / Autoplay / Self hosted Videos #924065Hi,
I have just created a ticket for that issue to our developers so they can even see that solution and fix the issue if possible on the next minor update!
Thank you very much
Best regards,
BasilisMarch 8, 2018 at 8:42 pm in reply to: recent update woo simple product with addon timing out #924055Hi,
WPEngine has a really good cache.
Do you remove it when checking from the dashboard?Best regards,
BasilisMarch 8, 2018 at 8:41 pm in reply to: translations for Gallery MouseOver tooltips not working (using WPML) #924054Hey fkmediaworks,
I checked the code and seems there is no proper code for them to be translated properly.
I have asked our devs to take a look and fix the issue.We appreciate your patience and understanding into the issue.
Best regards,
BasilisHi,
Can you please add the following
define( ‘WP_DEBUG’, false );
to your wp-config.php file please?
Best regards,
BasilisMarch 8, 2018 at 8:39 pm in reply to: Problems with Minified code on product pages after FTP update to 4.2.6 #924051Hi,
Just to be sure – and sorry for going through a loop but if ” you choose to show the pages “unminified” all appears normally “, can you please leave it like that
while we work on any updates to make sure minification is working properly everywhere please?Best regards,
BasilisHi,
We would love if you can create a new ticket so we can review the issue and help you out.
Thank you
Best regards,
BasilisHi,
Not sure – but do your settings apply like that
Can you check?
Best regards,
Basilis -
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