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Hi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
The issue should be fixed on the latest version.
Can you delete the old theme from FTP and re-upload it again, please?Best regards,
BasilisHey pippylu,
We are sorry but that is a browser issue ( for the old browsers ).
I loaded it on Edge and it does seem to be working just fine!Best regards,
BasilisJune 10, 2018 at 5:44 pm in reply to: Theme updating posts to add av_uid to all shortcodes and stripping script tags #970807Hey tcowin,
As it is an alternative way – we will do although ask our Developers to review it properly.
Can you try the alternative way suggested on how to modify the pages?Best regards,
BasilisJune 10, 2018 at 5:33 pm in reply to: WooCommerce Variation Images Not Changing on Selection #970804Hi,
Thank you for helping us identify where the problem is.
Actually WooCommerce changed the way to deal with the images on variations so we have to update it also from our side.We appreciate the patience while we do work things out :)
Best regards,
BasilisJune 8, 2018 at 10:16 pm in reply to: Vimeo and Youtube video Out-Out: shows Link to youtube now! OK? #970194Hey royaltask,
Please update your Privacy Policy page, where you can add those details there.
If you do so, your problem is fixed.Let us know if you have any other question.
Best regards,
BasilisJune 8, 2018 at 10:09 pm in reply to: Shortcode to trigger Modal window with privacy and cookie info #970192Hey royaltask,
That does not exist right now as a functionality but we do work towards having a filter that cna do that.
Best regards,
BasilisHi,
Let us know if that worked out for you :)
Best regards,
BasilisHi,
Please do not multiple times inside a ticket, it is not helping us at all.
I checked your web site form my iPhone but can u explain us which is the issue exactly please, so we can help you properly?Best regards,
BasilisHi,
I check your admin and from the details, the Lightbox is not active.
Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisJune 7, 2018 at 11:43 pm in reply to: Where ist the advice text for the * in the Comment Form? #969858Hi,
That is correct, actually nowdays noone adds a description for the star, as it always means for forms ” Required field “.
Best regards,
BasilisJune 7, 2018 at 11:42 pm in reply to: SEO problem Shop page, with advanced layout builder enabled. #969856Hi,
Have you added manually tags as Ismael syggested?
Best regards,
BasilisHey royaltask,
Yes you can do it with Polylang, there shouldnt be any issue at all, as we are using WordPress native way of translations.
Best regards,
BasilisJune 7, 2018 at 11:33 pm in reply to: Privacy and Cookies Modal Window > Multilingual Text for Cookie and Privacy Info #969851Hey royaltask,
Yes, you can use a translation plugin and have the options in as many languages you need.
That could solve your issue we hope – if not, let us know.Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
BasilisHi,
You can do that by either adding a tool-tip that lets the user that it is something like an outgoing link – or a page that let the users know they are directed outside the main web site.
Best regards,
BasilisHi,
I edited the link for you try it out and let me know if it does work out for you.
Best regards,
BasilisHey christina-grab,
We are adding that on a next version so it can work out like that yes. :)
Best regards,
BasilisHey hotspot,
Unfortunately it would require a lot of work to do that so.
You can consider to hire someone to help u achieve it if you need help.Best regards,
BasilisHey royaltask,
You can do that, by using a plugin like Loco Translate.
Let us know if you deal with any issue.Best regards,
BasilisHi,
We are going to add one more update that will be released on the new version.
We do hope that this will work.Best regards,
BasilisJune 7, 2018 at 11:10 pm in reply to: Disable google webfont Opt-Out > still javascript and fonts.googleapis active?! #969839Hi,
Yes, if the user is opt out, we do disable the cookies.
Best regards,
BasilisJune 7, 2018 at 11:08 pm in reply to: Load elements using PHP when using 'Load only used elements' performance option #969838Hey Grant,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
I have forwarded to our team, so they can review it asap.
Best regards,
BasilisHey scarlettr8,
Are you using our version 4.4.1 and the issue still exists?
Best regards,
BasilisHey michellerunge,
Can you please disable optimization edits and let us know if that fixes your issue?
Have you also applied any edits on the theme that might lost with the updates?Best regards,
BasilisHey mailworm,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisJune 7, 2018 at 11:05 pm in reply to: Can not configure a start page without redirection loop #969832Hi,
NO worries at all.
We are happy you can get it short out :)Best regards,
BasilisJune 7, 2018 at 11:04 pm in reply to: (German) DSGVO – Deutschland, Datenschutz, Google Fonts, Google Maps, YouTube #969828Hi,
Glad that works out for you!
Best regards,
Basilis -
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