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  • February 12, 2019 at 7:45 am #1065804
    Rikard

    Hi woodyalenton,

    That means that the upload wasn’t complete or that something is missing. If you need help updating then please open a new thread and include admin login details in private so that we can have a closer look at your site. Also include FTP login details and verification that you have backups of the site.

    Best regards,
    Rikard

    February 12, 2019 at 2:57 pm #1065957
    cwirth
    This reply has been marked as private.
    February 13, 2019 at 6:53 am #1066298
    Rikard

    Hi cwirth,

    Can I please ask you to open a new thread, since this thread is very large and messy. If you need help updating then please verify that you have backups of the site as well.

    Best regards,
    Rikard

    February 13, 2019 at 12:00 pm #1066433
    NieuweDag

    Hi Rikard, I have just opened a new thread, because there was no other response since February 5.
    I hope this helps…

    February 14, 2019 at 6:34 am #1066806
    Rikard

    Hi NieuweDag,

    Yes it does help, it’s very easy to miss something in a thread where hundreds of customers are all asking for help. I’m sorry if we have missed your request in this thread.

    Best regards,
    Rikard

    February 14, 2019 at 11:00 am #1066893
    newmediologo

    Today updating Enfold to 4.5.4 I get the Following error: “Error updating Enfold. Update Package not available”

    February 14, 2019 at 6:26 pm #1067100
    fulanoinc

    Hi all,

    After having issues updating, I went to the themes section of WP and updated there. It worked just fine! It’s not the way I typically update themes, but it worked. Try it.

    Best,
    Leyden

    February 15, 2019 at 7:27 am #1067316
    Rikard

    Hi newmediologo,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    February 15, 2019 at 7:28 am #1067317
    Rikard

    Hi fulanoinc,

    Great, I’m glad you got it working. If you should need any further help then please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    February 15, 2019 at 2:56 pm #1067464
    martinafuchs

    Hi,

    where is the information gone – how to set up or get an ENFOLD PRIVATE TOKEN??? There is no link or description anymore how to do this – please provide this informations asap so that I can update my theme again.

    Thanks

    Martina

    February 15, 2019 at 5:37 pm #1067509
    cath999
    This reply has been marked as private.
    February 16, 2019 at 8:38 pm #1067783
    fulanoinc

    Hi all,

    I regret to inform that I tried the same operation using the themes section theme update and it failed. Then I tried the other update options, and they all failed.

    I will give it another go, and report back.

    Thanks,
    Leyden

    February 18, 2019 at 6:12 am #1068131
    Rikard

    Hi martinafuchs,

    Please refer to the documentation here: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    February 18, 2019 at 6:13 am #1068132
    Rikard

    Hi cath999,

    You can add the token under Enfold->Theme Update.

    Best regards,
    Rikard

    February 18, 2019 at 6:14 am #1068134
    Rikard

    Hi Leyden,

    I’m sorry to hear that, if you should need any further help then please open a new thread so that we can have a closer look at your site.

    Best regards,
    Rikard

    February 19, 2019 at 10:47 pm #1069142
    Albert_Hoogeveen

    Hallo,
    ik heb hetzelfde probleem
    ###
    Ik installeerde de plug-in, ging toen naar mijn envato-account en downloadde het enfold-thema, maar toen ik het probeerde te uploaden kreeg ik het volgende bericht:
    De link die je volgde is verlopen. Ik heb het een tijdje geprobeerd. Ik probeerde het op de volgende manier
    1. Ik downloadde alleen het thema (themeforest-4519990-enfold-responsive-multipurpose-theme-wordpress-theme.zip)

    ###

    Kan je mij alsjeblieft helpen

    Albert

    February 20, 2019 at 10:58 am #1069388
    Rikard

    Hi Albert,

    If you need help with updating then please open a new thread and include WordPress admin and FTP login details in private so that we can have a closer look at your site. Also please verify that you have backups of the site. If you could post in english then that would be helpful as well since we don’t have any dutch speakers on the team.

    Best regards,
    Rikard

    February 21, 2019 at 4:58 pm #1070008
    SpaceNotation
    This reply has been marked as private.
    February 25, 2019 at 3:50 am #1071104
    Ismael

    Hi,


    @SpaceNotation    : Did she register to this forum after purchasing the theme? Please ask her for the purchase code, which is what’s required in order to create an account in this forum. It also serves as a verification that she actually bought the theme from Themeforest and not anywhere else.

    // https://kriesi.at/support/register/

    Best regards,
    Ismael

    February 25, 2019 at 10:56 am #1071210
    psyaspect
    This reply has been marked as private.
    February 25, 2019 at 6:11 pm #1071388
    ashleyknow

    Hi – I’m having problems updating from Enfold 3.8.4 – I’ve downloaded the .zip file and installed the “Update… from Zip File” plugin, but when I go to Add Theme / Upload Theme, choose the .zip file and click on Install Now, I just get “Waiting for response from [domain name]”. Please help! Thank you –

    • This reply was modified 5 years, 8 months ago by ashleyknow.
    February 26, 2019 at 8:23 pm #1071965
    Victoria

    Hi ashleyknow,

    Best regards,
    Victoria

    February 26, 2019 at 11:50 pm #1072036
    psyaspect

    I’m still waiting for an answer.
    Thank you

    February 27, 2019 at 9:47 am #1072222
    ashleyknow

    Hi Victoria – Can you solve my problem @1071388? Thank you –

    February 27, 2019 at 4:05 pm #1072300
    Gordon

    Hi,
    I run into the same problem and I received the error message “url not found” during the installation of the ZIP version of the update.
    Could you check. please?

    Thank you in advance,
    Gordon

    February 28, 2019 at 12:10 pm #1072617
    ashleyknow

    Hi Victoria – Can you please solve my problem @1071388? Since I moved this website to the latest version of WordPress, I have been unable to edit it, and it no longer opens on iOS machines. I suspect that the reason is that Enfold needs to be updated, but I cannot get the updater to work. I cannot continue to use Enfold if I cannot solve this problem. This is my third request. Please help. Thank you –

    February 28, 2019 at 8:42 pm #1072737
    psyaspect

    Hello,
    I have deposited my request already above with the access data. I’m waiting for your support. Please let me know if you need additional information.
    Many Thanks

    February 28, 2019 at 8:46 pm #1072741
    Gordon

    Victoria,
    can you help me, please?

    Many thanks.

    March 1, 2019 at 3:54 am #1072840
    marko7

    Hi. I got this message when trying to upload the .zip file.

    504 Gateway Time-out
    The server didn’t respond in time.

    March 1, 2019 at 10:59 am #1073023
    ashleyknow

    Hi Victoria – Fourth request. Can you PLEASE solve my problem @1071388?

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