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Viewing 30 posts - 151 through 180 (of 399 total)
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  • January 24, 2019 at 7:27 am #1058051
    Rikard

    Hi jeroenvandessel,

    If you need help updating then please open a new thread and include admin login details in private so that we can have a closer look at your site. Also include FTP login details and a verification that you have backups of the site in case something should go wrong.

    Best regards,
    Rikard

    January 24, 2019 at 5:11 pm #1058230
    katak97
    This reply has been marked as private.
    January 24, 2019 at 6:55 pm #1058301
    Jon12345

    I cannot update to 4.5.3 from 3.4.1, like many others here. I tried “Update Theme and Plugins from Zip File” plugin, but at the end I got an error saying invalid url, or something like that.

    Is the next thing to try:

    1. Change to another WP theme.
    2. Delete the Enfold WP theme folder using FTP
    3. Upload the latest theme version, installing in the normal way
    Or will I lose the look of my site and the data?

    I’ve spent all day on this now. :(

    January 24, 2019 at 7:25 pm #1058312
    Lambrosgi

    The link you followed has expired.
    Please try again.
    I installed the plugin, then I went to my envato account and got the enfold theme, but when I try to upload it I get this message:
    The link you followed has expired. I’ve been through a lot of time. I tried two ways
    1. I have only downloaded the theme ((Purchase code hidden if disconnected) -theme-wordpress-theme.zip)
    2. I tried again this time to “download all files and documentation”, unzip it and try uploading just “enfold.zip”
    Could it be that they want to buy another license? I use the theme in more than one site and bought it a long time ago. Right now I’ve installed 4.41 on this site.

    January 24, 2019 at 8:19 pm #1058330
    Louise_Brace

    This subject is crazy. I have been trying also for weeks on and off. Theme Forest /Envato have a lot to answer to for this. It’s not done Enfold or Kriesi any favours.

    January 25, 2019 at 12:35 am #1058429
    Netzie

    Hi
    I noticed the 22. Jan 2019 update said:
    – improved: Envato Theme update API usage

    Please tell all…? Are we so lucky to revert back to the API that actually worked for me and my clients? Juubiiii

    January 25, 2019 at 1:50 am #1058437
    prompos1234

    For those of you trying to work out how to create an Envato private token here are the instructions.

    https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-6

    January 25, 2019 at 8:38 am #1058538
    Rikard

    Hi katak97,

    Thanks for the login details, though we will need FTP login details and verification that you have backups of the site if we are going to update for you. Please open a new thread and include all the details in private.

    Best regards,
    Rikard

    January 25, 2019 at 8:39 am #1058539
    Rikard

    Hi Jon12345,

    If you need help updating then please open a new thread and include admin login details, FTP login details and verification that you have backups of the site in private.

    Best regards,
    Rikard

    • This reply was modified 5 years, 10 months ago by Rikard.
    January 25, 2019 at 8:40 am #1058542
    Rikard

    Hi Lambrosgi,

    If you need help updating then please open a new thread and include admin login details, FTP login details and verification that you have backups of the site in private.

    Best regards,
    Rikard

    January 25, 2019 at 8:41 am #1058543
    Rikard

    Hi Louise_Brace,

    What exactly are you having problems with? Please open a new thread for your issue.

    Best regards,
    Rikard

    January 25, 2019 at 8:42 am #1058544
    Rikard

    Hi Netzie,

    Thanks for the input, very funny.

    Best regards,
    Rikard

    January 25, 2019 at 8:43 am #1058545
    Rikard

    Hi prompos1234,

    Thanks for sharing, much appreciated :-)

    Best regards,
    Rikard

    January 25, 2019 at 9:36 am #1058572
    Lambrosgi

    The problem I solved through FTP. Pleasant!

    January 25, 2019 at 9:39 am #1058573
    Lambrosgi

    The problem I handled FTP means. thanks!

    January 25, 2019 at 3:28 pm #1058763
    hugaud

    Hi,
    I have visited the page refered to for detailed instruction on how to generate an Envato Personal Token but I can’t see any instructions to that effect on that page, am I missing something: https://kriesi.at/documentation/enfold/install-enfold-theme/#what-is-required

    There is one reference to “envato personal token” under the “what’s required section” but this is not linking to any other url (unlike the other bullet points in that list)??

    I did eventually find how to generate a token from Envato and granted permissions for email address, user name, verify purchases to that token but i am getting an error message when trying to validate the token from the theme control panel on my websites:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    Can you help please ?
    Thanks in advance
    Hugues

    January 25, 2019 at 4:33 pm #1058788
    pbenewith

    why oh why cant i install enfold on a fresh wordpress install with file upload increased. this is total madness, it used to be so simple, can someone please help me. i only get “The link you followed has expired.” everytime even using the update them from zip plugin. I have spent/wasted houras of my working week trying to get this sorted. Kreisi please help us out here. I cant ftp either on my mac using transmit, filezilla or cuteftp. I need to be able to install enfold4.5.3 asap as my client is getting tetchy now.

    January 25, 2019 at 5:04 pm #1058804
    spitsdesign

    When will this be fixed? I loved Enfold because it was easy to update (without ftp!). If you run multiple sites, updating becomes a large and time consuming job… Please help us out Kriesi!

    January 26, 2019 at 9:04 am #1059041
    Rikard

    Hi hugaud,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    January 26, 2019 at 9:05 am #1059042
    Rikard

    Hi pbenewith,

    If you need help updating then please open a new thread and include admin login details, FTP details in private so that we can have a closer look at your site. Also please verify that you have backups of the site in case something should go wrong.

    Best regards,
    Rikard

    January 26, 2019 at 9:07 am #1059043
    Rikard

    Hi spitsdesign,

    Did you read through all the replies on this topic? If you did you would know that the update to 4.5.x need to be done manually because of changes on the Envato/Themeforest platform. If you are referring to the tokens then they should work as long as the correct permissions are given to them.

    Best regards,
    Rikard

    January 26, 2019 at 2:37 pm #1059136
    razaidi

    I have a problem in advanced layout
    please help me
    layout issue

    • This reply was modified 5 years, 10 months ago by razaidi.
    January 27, 2019 at 11:53 pm #1059474
    tarki

    Hello Yigit, in the past I bought flagship but now when I check Enfold 4.5 in themeforest I can’t see a download button but I see a button to buy it. Am I not entitled to download Enfold 4.5 since I paid for Flagship theme?

    Regards,

    January 28, 2019 at 7:28 pm #1059769
    judevalery

    I followed the steps found at the link you provided, but i still get the same message: “The link has expired.”
    I downloaded and activated the plugin, when i upload the theme it gives me the same

    • This reply was modified 5 years, 10 months ago by judevalery.
    January 30, 2019 at 5:53 am #1060336
    judevalery

    @Yigit
    I followed the steps found at the link you provided, but i still get the same message: “The link has expired.” I downloaded and activated the plugin, when i upload the theme it gives me the same message: “The link as has expired.”

    • This reply was modified 5 years, 9 months ago by judevalery.
    January 30, 2019 at 6:36 am #1060340
    judevalery

    @Yigit

    I followed the steps found at the link you provided, but i still get the same message: “The link has expired.” I downloaded and activated the plugin, when i upload the theme it gives me the same

    January 30, 2019 at 10:20 pm #1060615
    modestan

    The issue I reported might be related to this, but I’m not getting any feedback from you, so would appreciate it very much. Thanks!

    January 31, 2019 at 12:12 am #1060654
    pbenewith

    guys, I am getting a bit fed up with the lack of support in this issue, I have clients who are being let down over this failure to be able to install the enfold theme.

    January 31, 2019 at 3:25 am #1060681
    fulanoinc

    All, the update needs to be done using SFTP. Delete the old Enfold folder (delete it completely not replace it). Then copy the new Enfold file using SFTP without compression. One it completely copies, flush the cache on CDN, server, and browser.

    January 31, 2019 at 10:08 am #1060846
    pbenewith

    Thank you for getting back to me however I would not have a clue how to do this. I have uploaded a zipped enfold file to the ftp as another moderator requested but that’s about as much as I can do. When will the old way of installing and updating enfold return as this is a real headache.

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