Viewing 30 results - 181 through 210 (of 958 total)
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  • April 22, 2020 at 3:37 pm #1206223

    In reply to: Errors after upgrade wordpress

    marcoabis81

    hi Victoria,
    wordfence was installed just a few day ago. Unfortunate I do not really know how to solve that.

    Marco

    April 22, 2020 at 3:28 pm #1206221

    In reply to: Errors after upgrade wordpress

    Victoria

    Hi Marco,

    Please deactivate Wordfence and see if the issue persists. Also, check WordPress forums for a similar error.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    April 19, 2020 at 6:44 pm #1205314

    Topic: Caching issues in Enfold

    in forum Enfold
    flylanddesigns
    Participant

    Hi, my host, Dreamhost, has alerted me that Server-Side caching is not working as it should, and they indicated that it is being caused by Enfold.
    This was their message:

    You might want to reach out to the theme developer about this because as you can see from the results it is keeping the server from caching. No caching means every page has to load, and thus cause performance issues as you been seeing.
    !hat can be done to make their theme more user friendly with server-side caching?
    The theme uses PHP sessions which interfere with the server-side cache.
    The built-in caching is not working.

    +———————-+———+————————————————-+
    | name | status | message |
    +———————-+———+————————————————-+
    | Cache Service | Warning | Nginx caching service is running but is unable |
    | | | to cache your site. |
    | Remote IP | Awesome | Your Nginx Proxy is set up correctly. |
    | Age Headers | Awesome | Your site is returning proper “Age” headers. |
    | Cookies Found | Warning | Cookies have been detected. Unless your caching |
    | | | service is configured properly for the specifi |
    | | | c cookies, it may not cache properly. Please co |
    | | | ntact your webhost or administrator with inform |
    | | | ation about the cookies found. |
    | Cookie: PHP Sessions | Bad | A plugin or theme is setting a PHP session cook |
    | | | ie on every pageload, which prevents caching. |
    | Plugin: Wordfence | Warning | This plugin uses cookies, which may prevent ser |
    | | | ver side caching. (Active) |
    | Theme: Enfold | Warning | The Enfold theme uses sessions for every call o |
    | | | f shortcodes in certain situations. (Active) |
    +———————-+———+————————————————-+

    April 8, 2020 at 11:25 pm #1202046

    Topic: Error when editing on Avia Layout Builder

    in forum Enfold
    MedXCom
    Participant

    When I try to edit an element on a page or post within the builder, I get the following error:

    An error occured
    Error fetching content – please reload the page and try again

    I’ve deactivated all plugins and turned Wordfence to Learning Mode, but it hasn’t worked. Any ideas? If you need login credentials, please let me know.

    Thanks.

    April 4, 2020 at 6:24 pm #1200825

    In reply to: Editor not loading – codeblock may cause an 403 for admin-ajax.php?

    MattRied

    Hello Rikard, here comes my reply to the hosting situation:
    IONOS offers so called clickandbuild wordpress hosting. There you can decide whether to get a fully managed wordpress instance or a self managed where you can install plugins and themes and make updates on your own. Thats what I did for this project.
    I assume that this decision results in a duplicate file structure in the webspace and application folders like (see below) I don’t understand that the wordpress installation utilizes a plugin from the folder on the higher level and not from the website name subfolders (note: not all folders are shown, just the relevant to get an idea of the structure)

    /
    /clickandbuilds/
    /clickandbuilds/[website-name]
    /clickandbuilds/[website-name]/wp-content/
    /clickandbuilds/[website-name]/wp-content/languages/
    /clickandbuilds/[website-name]/wp-content/plugins/
    /clickandbuilds/[website-name]/wp-content/plugins/…
    /clickandbuilds/[website-name]/wp-content/…
    /clickandbuilds/[website-name]/wp-admin/
    /clickandbuilds/[website-name]/wp-includes/
    /clickandbuilds/[website-name]/…
    /wp-content/
    /wp-content/plugins/
    /wp-content/plugins/_wordfence -> folder was renamed to resolve the issue
    /wp-admin/
    /wp-includes/
    /…
    Best regards, Matthias

    • This reply was modified 5 years, 9 months ago by MattRied.
    April 2, 2020 at 1:15 pm #1200160

    In reply to: No automatic updates / Update manually crushes the webshop

    dirkmiddeldorf

    Hey guys,

    we deinstalled Wordfence after our hoster couldn’t find any errors.

    This had the effect that the Enfold Theme Update section now says: “Last successful check was on 2020/04/02 11:06.”

    But nonetheless it says: Keine Aktualisierung verfügbar. Du verwendest die letzte Version! (4.7.3)

    Just to be sure: 7.4.7 is delivered automatically, right?

    Thanks
    Dirk

    March 31, 2020 at 5:34 pm #1199369

    In reply to: No automatic updates / Update manually crushes the webshop

    dirkmiddeldorf

    Hi Yigit,

    thanks for the hint. I tried that by white-listing the IP via Wordfence. IP is 104.18.252.82, right? Had no effect.

    I will also talk to our provider.

    Thanks!
    Dirk

    March 27, 2020 at 8:13 am #1198259

    In reply to: Error installing Enfold theme

    Rikard

    Hi,

    Thanks for that. I can’t login to your site though, the first time I tried I got an error message from WordPress saying that the details are wrong. The second time I got a Wordfence message that I’m blocked. Could you check the details and verify them please?

    Also, which file exactly are you trying to upload? Please make sure it’s enfold.zip, located inside of the zip file you linked to on Dropbox.

    Best regards,
    Rikard

    March 23, 2020 at 7:54 pm #1195562

    In reply to: Thrive Architect Not working on Enfold anymore

    JuergenB

    Hi @Ulrich1961

    On my end, this has happened repeatedly, and usually was solved with the following aproaches:

    • If you use WordFence as the plugin, make sure you place the firewall into “learning mode”
    • If you use any sort of caching plugin, minification of .js files, CDN provider etc. you need to thoroughly flush the cache, rebuild any minification routines, and object cache, and preload files etc.
    • If all the above fail, make sure you try to login to your site with an anonymous browser tab to double check if that makes a difference.

    Hope that helps!

    March 20, 2020 at 8:42 pm #1194928

    In reply to: No Updates available. You are running the latest version! (4.0.5)

    Victoria

    Hi MichaelSuttonsCellar,

    Could you please contact your hosting provider and ask them to whitelist api.envato.com. They might be blocking it for security reasons.

    And disable Wordfence and clear the cache and try to check for the update again.

    Best regards,
    Victoria

    • This reply was modified 5 years, 9 months ago by Victoria.
    March 16, 2020 at 5:11 am #1193391

    In reply to: Issue with toggler trigger after new update

    Ismael

    Hi,

    Again, sorry for not replying immediately. We are still locked out of the admin area because of WordFence. Please disable the plugin temporarily so that we can access the dashboard and edit the script. Also, a link to the actual page containing the togglers will help.

    // https://imgur.com/a/0d0bHHv

    Best regards,
    Ismael

    March 13, 2020 at 1:56 pm #1192883

    In reply to: Alt for transparent header image

    Mike

    Hi,

    @peterolle     login page is still giving the WordFence “You are temporarily locked out” error, please check.

    Best regards,
    Mike

    March 11, 2020 at 6:50 pm #1192398

    In reply to: Php Warning

    BenjaminSavalle

    I did some test today. It seems Wordfence is causing the issue. But it works fine with other theme, so they must be a conflict between Enfold and Wordfence. Right now, all of my plugins should be desactivated, but I’m not able to connect to WordPress Panel

    March 11, 2020 at 1:33 pm #1192266

    In reply to: Alt for transparent header image

    Mike

    Hi,
    sorry, I’m not able to reproduce this on my install, and when I try to login to your site to investigate WordFence gives this error: You are temporarily locked out please check.

    Best regards,
    Mike

    March 11, 2020 at 11:48 am #1192204

    In reply to: Text Block blank when trying to edit

    Mike

    Hi,
    When I disable your plugins, except for your security plugins and disable your custom portfolio builder elements for the “page”, your page gives the error “Not available” so there seems to be a conflict with these.
    Restoring the plugins and custom function corrects this but still leaves the Uncaught TypeError: _.pluck is not a function error. When you disabled the plugins did you also disable the “Wordfence Security”, “WP Admin UI Customize” and “WPFront User Role Editor”? Can you leave these disabled, I don’t want to get locked out by disabling these.

    Best regards,
    Mike

    March 4, 2020 at 10:37 pm #1190250

    In reply to: Editor not loading – codeblock may cause an 403 for admin-ajax.php?

    MattRied

    Hi Victoria,
    that approach helped. The editor is working again properly and shows the boxes.

    What I have to check is how the hosting at IONOS (former 1&1) is working. The plugin is not listed in my website’s plugin list and not included in the plugins folder however IONOS has a second wordpress folder branch (wp-admin, wp-content, wp-includes) and there includes a plugin folder (which contained the wordfence files).

    Anyway, thanks for your help,
    Matthias

    March 4, 2020 at 6:37 pm #1190146

    In reply to: Editor not loading – codeblock may cause an 403 for admin-ajax.php?

    Victoria

    Hi Matthias,

    It’s the Wordfence blocking the request.

    Best regards,
    Victoria

    March 2, 2020 at 5:22 am #1189329

    In reply to: Issue with toggler trigger after new update

    Ismael

    Hi,

    Sorry for the delay. We tried to access the dashboard of the staging site but got temporarily locked out because of Wordfence. Please disable the plugin temporarily so that we can check the issue. A screenshot of the section or page containing the toggler will definitely help.

    Best regards,
    Ismael

    March 1, 2020 at 10:37 am #1189192

    In reply to: Contact Form wrong header title and no return email to subscriber

    Dave

    Hi Victoria
    I deactivated all plug ins, cleared cache and history and still not working.

    Deleted the contact for cleared cache and history and set up another Enfold Contact form and I had Wordfence deactivated still. Cleared cache and history again just in case.

    1/ I now have the correct form title
    2/ It sends the reply email to the email address the subscriber used.
    3/ BUT NO email to the website owners email address. I check spam and changed email addresses.

    Then i changed email address so the email address was the same as the main website Admin (set up email address).
    And now it sends email to website owner (main admin email) BUT not the the email address that the person who submitted the form used.

    I have the latest version of Theme….

    So we have a an Enfold Form issue…

    Please, please can someone have a proper look to see why the Enfold Form does NOT work.

    The page the form is on is – https://www.southernautomotive.com.au/contact-test-page/

    Kind regards
    Dave

    February 24, 2020 at 6:24 pm #1187459

    Topic: Malware detected in 2 theme files

    in forum Enfold
    Matt
    Participant

    Hello
    We are using Wordfence Premium. It has picked up malware in two theme files. Here is what we are seeing. Can you advise how we can remove this? We have an option in Wordfence to delete these files. If we do this will it cause site functionality issues?

    The theme is up to date to the most recent version.

    Filename: wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/html-helper.class.php
    Filename 2: wp-content/themes/enfold-new/config-templatebuilder/avia-template-builder/php/html-helper.class.php
    File Type: Not a core, theme, or plugin file from wordpress.org.
    Bad URL: http://www.link.at/
    Details: This file contains a suspected malware URL listed on Google’s list of malware sites. Wordfence decodes base64 when scanning files so the URL may not be visible if you view this file. The URL is: http://www.link.at/

    February 23, 2020 at 11:44 pm #1187143

    Topic: Enfold Instagram Cache + WP Super Cache causes 404s + Wordfence causes Bans

    in forum Enfold
    Jason
    Participant

    Hi guys,

    Just wanted to raise a ticket regarding a compatibility issue.

    If you enable the setting “Cache on your server” within the Instagram widget while using a page cache, you will see a big number of 404 errors. This is due to the Widget deleting resources still referenced by the cached pages, because the refresh schedule of the Instagram widget & the page cache is different.

    If using a WAF such as Wordfence, which bans repetitive 404 attempts, this will cause bans for every user hitting the cached pages.

    This could be resolved if the Enfold widget kept the cached files around for n days instead of deleting them each time.

    Can you please confirm whether this can be fixed in the theme?

    Cheers,
    Jason

    February 20, 2020 at 10:49 am #1186282

    In reply to: How to add a question with 2 possible answers to my Enfold Contact form

    Ismael

    Hi,

    the hacker simply bypassed it a

    We don’t really know how they get around it, but they probably have a script that deletes the checkbox before filling up the fields with the details, then send it. Or they’ve found a way to manipulate the validation script. Either way, activating the Google reCAPTCHA option should help in this case as @victoria suggested because the form will be validated not only in the client-side but also in the server-side, which makes the contact form more secure. You should also install security plugins such as WordFence to block unwanted traffic from the site and for additional protection.

    Best regards,
    Ismael

    February 20, 2020 at 4:36 am #1186209

    In reply to: Search icon in popup window not displayed

    Rikard

    Hallo Manfred,

    Thanks for the screenshots, I can’t access your site though since I’m being blocked by Wordfence. Which countries are allowed to access your site?

    LG,
    Rikard

    February 18, 2020 at 11:19 am #1185589

    In reply to: Editor not loading

    Lemelerberg

    Hey Victoria,

    There is no Wordfence plugin installed on the wordpress.
    We have been struggling the editor not loading for weeks.

    Best regards,
    Sebastiaan

    February 18, 2020 at 5:18 am #1185530

    In reply to: Spam emails from contact form

    Ismael

    Hi,

    Thank you for the info.

    Is the spam coming from the same source (location, IP or email address)? You can black list the IP address or prevent any traffic from a particular location — in this case from Russia — in the Wordfence panel. Please check the documentation below.

    // https://www.wordfence.com/help/blocking/

    Best regards,
    Ismael

    February 18, 2020 at 2:55 am #1185493

    In reply to: Problem with Google reCaptcha

    Ismael

    Hey soltner,

    Thank you for the inquiry.

    Are you able to send a message through the contact form when the spam protection is disabled? Disabling the spam protection is probably the only option in this case since we don’t really have any control how reCAPTCHA works internally. If you’re not receiving any spam mails, then it’s probably safe to just instead enable the simple captcha and install security plugins such as Wordfence or AIOWPSF to help protect the site from unwanted traffic.

    Best regards,
    Ismael

    February 17, 2020 at 8:36 pm #1185405

    In reply to: Editor not loading

    Victoria

    Hey Lemelerberg,

    Please disable Wordfence and see if the issue persists.

    Best regards,
    Victoria

    February 12, 2020 at 12:19 am #1183704

    Topic: Enfold theme errors and plugins incompatibility

    in forum Enfold
    CommunityHousing
    Participant

    I recently upgraded Enfold to the latest version – 4.7.2.
    It appeared to work ok but there are consistent issues with the site that I can’t debug.

    1. When loading any page, I see a console error: 

    Uncaught TypeError: window.hoverintent is not a function
    at HTMLDocument.<anonymous> (admin-bar.js?x17525:4)
(anonymous) @ admin-bar.js?x17525:4

    2. When using Tabs on https://www.communityhousing.com.au/chia-queensland/ They dont work, nothing switches.

    I have deactivated:
    1. Cloudflare CDN
    2. Wordfence
    3. W3TC
    4. All plugins

    Still the issue persists.

    February 10, 2020 at 6:00 pm #1183165

    In reply to: Problem with Layer Slider on mobile

    engerauer77

    Try now please I have disabled Wordfence

    February 10, 2020 at 9:40 am #1182969

    Topic: Spam emails from contact form

    in forum Enfold
    kwanumzen108
    Participant

    Hi, i cant get rid of the Spam emails sent from contact form.
    “(sent by contact form at ….”
    have been all over the forum and tried all suggested,
    – WordPress up to date
    – Enfold latest version latest version! (4.6.3.1)
    – enabled google services Recaptcha v3
    – installed Secury security
    – Installed Wordfence
    – installed Block Bad Queries (BBQ)

    no contact 7 installed, only Wpforms light.

    Please help/

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